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Participant
October 18, 2007
Question

InDesign - need a "Fix my Corrupted File" Upload Service

  • October 18, 2007
  • 111 replies
  • 86138 views
There are frequently posts on the forum for people who have corrupted INDD files. This means lost work and frustrated InDesign users.

The Indesign team should offer a "Fix my File" upload link to its customers.

For each corrupted file, you will help a customer, and in the process, hopefully improve the overall stability of the product (which has issues) and benefit everyone...

Adobe: If you are afraid that you will be swamped with requests to "Fix my File", then you should probably just get out of the SW business now...
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    111 replies

    Participant
    February 13, 2009
    I tried this solution, but unsuccesfully.
    The file is at this link http://danieletomasi.altervista.org/im_o.indd.zip , no image in the .zip, a friend downloaded it and tried to open in his computer but failed.
    I think my next week will be used to redo it from start :-(

    http://danieletomasi.blogspot.com
    Participant
    February 13, 2009
    I'm new to forums like this. Why is a 2007 post in this area? I thought this section was for new request in CS4.
    Peter Spier
    Community Expert
    Community Expert
    February 13, 2009
    If you know which 3 files they were, move them to a new location. Open them in Photoshop, if they will, and save as .psd to avoid any further image deterioration from jpeg re-compression.

    Open InDesign and try to open the file again (if you are asked if you want to recover, say no). Hopefully you will now be able to open the file and you should see a missing link warning. Re-link to the new .psd files you made, and resave.

    Peter
    Participant
    February 13, 2009
    Perhaps someone could help me. Excuse me for any mistake in writing.
    After re-linking three .jpg in a .indd file and saving it two times, as original and as a copy, InDesign CS2 crashed, and from that moment I can't open both the files. The program starts normally and opens other files, but not that one (two).
    Every time it causes the crash of the program, that tries the recovery and opens a window with an advice about trying to re-link the 215 images, but when it reaches the 212, stops for an instant and then crashes.
    I think that the three remaining images are those I've re-linked before the problem.
    Opening it in Bridge and taking a look at the advanced infos (XMP - xapMM:Manifest) I've seen the 215 image description but no change/deletion was allowed.
    It's a 224 page file, but only the first two page contains those three images.
    any possibility of recovery.
    Thanks in advance.
    DT - http://danieletomasi.blogspot.com - http://www.facebook.com/profile.php?id=1229653879&ref=
    Participant
    February 5, 2009
    I have a file in Indesign CS3 on my hardrive that won't open and it crashes the program everytime I try. It shows the recovery file but I can't get anywhere with it. Other files open fine. Unfortunately that's the file with all the work on it. It was working last night before I logged out, and I've restarted this morning. I tried copying it to our server and having someone else open it but that didn't work either.

    Can you help recover this? At the bare minimum I need to be able to view the file so that I can rebuild.

    Thank you
    Angiela
    Peter Spier
    Community Expert
    Community Expert
    January 31, 2009
    For those who might be watching, I looked at the file Denise supplied and was able to export the PDF without a problem. File performance was very slow, however, which I attribute a a large number of very high resolution images generating extremely large screen previews.

    Peter
    Peter Spier
    Community Expert
    Community Expert
    January 30, 2009
    I certainly won't distribute it. Package the file, then zip the folder and send to me at spammercatch at comcast dot net if it's under 10 mb. If it's over that size you'll need to put it on a server and email a link to that address.

    Peter
    Participant
    January 30, 2009
    The publication date is not until 2/9, so while it is not confidential, can I assume it won't be distributed? I'd love to have you look at it, so I can understand this better.
    Denise
    Peter Spier
    Community Expert
    Community Expert
    January 30, 2009
    Is it confidential, or would you like to have me see if I can print it here on my system. That might help determine if the problem is in the file or your equipment.
    Participant
    January 30, 2009
    I can only print one or two pages at a time.