InDesign - need a "Fix my Corrupted File" Upload Service

Can you print half the file at a time? This behavior has often been reported when there is a bad image linked to the file. The first suspects are .eps files.

Yes, when we ran diagnostic and cleaning tools, we cleaned out temp files and checked the memory allocation. I'm not having this issue on any other files and I had a colleague try to print from his machine and he had the same issue.

It doesn't sound like the file is corrupt. Have you tried deleting your temp files? Do you have enough space allocated to temporary files? Is you user profile maintained locally, or on the server?

I have an indesign file that is corrupted. I can work on it an open it but can only print or export to pdf a page at a time. I get a "run out of virtual memory" error. We have run the diagniostic tools on my Windows machine. I deleted preferences. I exported to INX and reopened the file. That has not helped.

We work on a network here - might that be a factor? I've been able to massage this out to get the job done, but as this happened to a colleague last issue and we are moving toward dual purposing our work for digital editions, I'd like to find the source of the problem, since it means I can't export a book, nevermind the 10 page file.

Any suggestions?

There's very little reason to be nervous. I've been using InDesign for production for the last seven years or so, and in that time I've lost perhaps one, possibly two files. When it happens, it's certainly a pain in the butt, but ID is far and away the most stable layout program I've ever used. Pagemaker would regularly self-destruct an entire newspaper at deadline, and Quark wasn't much better.

Good computing practice dictates that you should be backing up your data files at least once a day, and not just because you may occasionally have an ID file (on any other single file) go south on you. I've replaced at least three hard drives that failed in the last year, and believe me, a backup looks like cheap insurance when that happens.

Peter

I just experienced similar problems with an ID3 file. I can no longer open the file and when I try, I get a dialog box about the file being damaged beyond repair and classified as an Error Code 5.

I had it open this afternoon, closed it, tried opening it by double clicking, then directly through INDD CS3, and also restarted the computer and tried again.

This particular file is not that difficult to recreate - BUT - this makes me very - very nervous!!!!!!!!!!!!!!!

Has anyone found a solution yet?

Thanx much- Joanne

Hi Tommy,

I'm having the same exact problem as Mike...

Unfortunately on Friday afternoon my file was corrupt so I stayed up all night last night and today redesigning. I saved the file on my desktop, closed InDesign and went to lunch; when I came back to work on the file and double clicked the file icon it crashed CS3??? I've tried just about everything: deleting preferences, renaming the file, zipping and unzipping, etc.

Can you help? My file is going to print on Monday!

Kortney
kortney.eckert@gmail.com

Mike:

I'd like to take a look at your file. You can upload it to our customer support FTP server. Here are instructions uploading to our FTP server:
http://www.adobe.com/go/kb402038

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at: tomdonov@adobe.com.

Tommy Donovan
InDesign Development
Adobe Systems, Inc.

URGENT, Please help.

I have an 80 page magazine made in Indesign CS2 that is due at the printers tomorrow, i saved it at 5 am this morning had a wee sleep and then came back to to find that the file is damaged and when it tries to recover it, it keeps crashing.

I NEED HELP ASAP.

Cheers
Mike

I have experienced similar problems with an ID file. I can no longer open the file and when I try, I get a dialog box about the file being damaged beyond repair and classified as an Error Code 5. I have tried changing the file name, location, opening it up in earlier versions of ID. Nothing works.

I uploaded my problem file. Can anyone help?

Thanks
K