InDesign - need a "Fix my Corrupted File" Upload Service

I have a file that returns an error code:3. I desparately need it recovered. Can you help?

A student in our department has a CS3 InDesign file that returns the
following error messages:

- Error encountered while reading JPEG image. Image may be damaged or incompatible. Resave the image with different settings and try again.

- Could not complete your request because of a database error. The file "NDSUProjectBook.indd" is damaged. (Error code: 6).

- Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover unsaved InDesign documents.

Restarting InDesign and choosing automatic recovery leads to the same
chain of error messages above and an application crash.

The offending file has been copied to:
ftp://ftp-sj.adobe.com/NDSUProjectBook.indd

Thanks!
--
Ben Bernard
Computer Services Specialist
Department of Architecture & Landscape Architecture
North Dakota State University

Hi Tommy

I have a damaged InDesign file (CS2) that causes InDesign to crash by opening it. Could you please help me with that?

Thank you.

juro

I have an indesign document that will not open. I really need it to work and dont have much time to redo it. If you could help me that would be wonderful.

Hi Bee1:

You can send your file directly to me at: tomdonov@adobe.com.

If it is large, you can also upload it to our FTP server and let me know it's there. Here are instructions for doing so:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step to create a folder with a case number. Instead, please just use a unique name for the folder and let me know what you've used.

Thanks,
Tommy Donovan
InDesign Development
Adobe Systems, Inc.

Tommy,
I also have one of those files with the same error. I'd like to know if I can send you the file so you can have a look at it and see if it's repairable.
Thanks.

BigRaynSD:

Please can upload your INDD to our FTP server and then email me at: tomdonov@adobe.com. It is rare that I can fix a file, but we collect as many corrupt documents as possible to try to determine how it may have happened.

Here are instructions for our FTP server:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,
Tommy Donovan
Development Project Lead
InDesign Development
Adobe Systems, Inc.

I have a indd file thats corrupted and needs fixing.
How do I uploade it since its too big to email?

Hi Amy:

Yes, I'd like to look at your file.

You can send it to me directly at: tomdonov@adobe.com. Or, if it is a large file, you can upload it to our FTP server. Here are instructions for our FTP server:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

These instructions include a step that talks about creating a folder with a case number. Instead of a case number, please give the folder a unique name and then email me to let me know the files are there.

Thanks,
Tommy Donovan
Development Project Lead
InDesign Development
Adobe Systems, Inc.

Tommy,

I have a file that is giving me a "File is damaged (Error Code: 4)" May I send this file to you to look at?

This is the second time a student of mine has had a file crash and not be able to be recovered on this specific machine. It is part of her final project (due next week!)

Please let me know
Thanks

Amy O.