InDesign - need a "Fix my Corrupted File" Upload Service

Hello Jennifer,

Actually, we may be able to recover that file...

http://markzware.com/blogs/bad_corruptedadobe_indesign_docs/2008/09/15/

Video Proof...
Fixing bad Adobe InDesign Files- an update!
http://uk.youtube.com/watch?v=QNncZIR6Jx0

Friendly Regards,
David Dilling
Markzware

Hi Jennifer:

I'd be interested in taking a look at your file to try to determine what may have gone wrong.

If your file is small enough for email, you can send it directly to me (tomdonov@adobe.com).

For larger files, you can upload them to our customer support FTP server. Here are instructions for doing so:
http://www.adobe.com/go/kb402038

When using the FTP site, please create a folder with distinguishing name, transfer your files to that folder, and then send me an email to let me know the files are there for me to take a look at.

Thank you,
Tommy Donovan
Development Project Lead
InDesign Product Family
Adobe Systems, Inc.
tomdonov@adobe.com

Jennifer - This is the feature request forum, not the forum for asking questions. You are in the wrong forum.

But, if ID says the file is damaged and cannot be recovered you better start looking for an older backup (if you have one) or to recreate the file from scratch.

Ok, they emailed me the file again, this time not zipped and it opened fine in InDesign. Problem solved.

Hi,
I have an InDesign CS3 file that will not open. It says that the file is "damaged and cannot be recovered (Error code:5 ). Any ideas on how to get around this?

Hi Neil:

I dont know if Ill be able to open it, but Id like to take a look to see what may have gone wrong.

Please upload it to our FTP server. Here are instructions for doing so:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402038

The instructions mention creating a folder with a case number. Instead, please create a uniquely named folder and then email me when youve uploaded it: tomdonov@adobe.com.

Thanks,
Tommy Donovan
InDesign Development
Adobe Systems, Inc

Hi there,

I have an Indesign CS3 file of a manual that I absolutely need, but it keeps causing Indesign to quit when I try to open it. Can anyone work a bit of magic to some how repair the file?

Regards,

Neil Griffith

Thanks Matt!
It was very thoughtful of you Bring it up!
Great memory):-

Anne-Marie, Tommy, Peter -- Thanks so much for the information. I will look into the cache suggestions when I'm at the office next week. I did pull the file to my desktop (w/o the lock file) but it still wouldn't open. One of my concerns was that InDesign just seemed to be generally buggy (?) after that, even when opening (or attempting to open) other files, or *even* just to start the program.

Another side item--the JPGs in question that were being placed when the issue occurred were also used in the cover I designed. (These were edited on my Mac at home, from the desktop, not over a network, and then ftp'd back to my office.) While I am used to large files sizes for PSD docs, usually in the high 200MB, this cover is 400,300KB, which is on the excessive side. Typically I would reduce the file size of the JPGs (each were ~4.5MB) to use in the .INDD, but as I was already close to my deadline, I was just dropping them in to get the production done. I'm just curious if there's any connection, perhaps the outside chance something is up with these image files...?

Thanks again, I'll be sending the InDesign file to Tommy for analysis.

> I'm not sure where the Adobe InDesign Cache folder is in Windows

C:\Documents and Settings\[Username]\Local Settings\Application Data\Adobe\InDesign\Version 5.0\Caches\InDesign Recovery by default, but it can be moved using the application prefs, so it's not guaranteed.