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_caseyadobe_
Participant
October 18, 2007
Pregunta

InDesign - need a "Fix my Corrupted File" Upload Service

  • October 18, 2007
  • 111 respuestas
  • 86138 visualizaciones
There are frequently posts on the forum for people who have corrupted INDD files. This means lost work and frustrated InDesign users.

The Indesign team should offer a "Fix my File" upload link to its customers.

For each corrupted file, you will help a customer, and in the process, hopefully improve the overall stability of the product (which has issues) and benefit everyone...

Adobe: If you are afraid that you will be swamped with requests to "Fix my File", then you should probably just get out of the SW business now...
    Este tema ha sido cerrado para respuestas.

    111 respuestas

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    T
    TommyDonovan
    Participating Frequently
    July 2, 2008

    Kevin:

    Zak is indeed still here, but this is a good opportunity to let everyone know that he has passed responsibility for investigating corrupt documents on to me. Please send me any corrupt files you have along any information you think would help me reproduce the corruption.

    If your file is small enough for email, you can send them directly to me. As Zak has mentioned in the past, if the files are sent as .zip attachments, youll need to remove the file extension in order to get the files through Adobes e-mail filters.


    As a reminder, please continue to submit crash reports. On the Macintosh, please include your e-mail address with crash reports. Doing so will allow me to match up your document with a crash, and will give me more information to work with.

    Thank you,
    Tommy

    Tommy Donovan
    Development Project Lead
    InDesign Product Family
    Adobe Systems, Inc.

    ADOBE NOTE: Tommy is on another project and is no longer the contact point. Please send corrupt documents or crash reports to corrupt_indesign_docs@adobe.com

    W
    wjay3jackson
    Participating Frequently
    October 7, 2009

    Tommy,

    I just email a corrupt InDesign file to you via email (tomdonov@adobe.com).

    Can you see if you can recover this corrupt file?  The file was created in InDesign but will no longer open in InDesign and

    gets the following error message listed below. The file is named “Annual_Report.indd” in a zipped folder named

    “Corrupt InDesign file.zip” You will need to add .zip on the end.

    Error message:

    “Cannot open the file “Annual_Report.indd”. Adobe

    InDesign may not support the file format, a plug-in

    That supports the file format may be missing, or the

    File may be open in another application.

    Thanks,

    --

    William Jackson III

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    October 7, 2009

    The error you are seeing is typical of what happens when you try to open a file created or saved in a later version of InDesign than the one you are using. Doesn't mean it isn't corrupt, but check the obvious, first.

    _
    _ratputin_
    Participant
    July 1, 2008
    I hope this is still a viable route for possible recovery. We have just lost 3 days work in a corrupted InDesign 3 file and have no idea what happpened. Best part is that the job was complete and scheduled for press tomorrow.

    Zak, if you are still there and willing, I am sending a file your way.

    Kevin
    P
    Pijnacker01
    Participating Frequently
    May 7, 2008
    Hello Davaa,

    Yes, we should- or I can better say; we have done so with some of the customer files that have come in thus far. Email it over or if it is too big, email me for the FTP details.

    Friendly Regards,
    David
    Markzware
    _
    _Davaa_
    Participant
    May 7, 2008
    Hi David,

    Will you be able to repair a corrupted file for Windows Indesign?

    Davaa
    g_davaa@mcaa.gov.mn
    P
    Pijnacker01
    Participating Frequently
    April 2, 2008
    Hi, we at Markzware are "looking for" bad InDesign files!

    If you have a corrupted InDesign document, please email to me on david AT markzware.nl. (If larger than 10 MB, please email me first for our FTP details.)

    This will assist our development team and hopefully ultimately help you as well.

    -David Dilling
    Markzware
    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    March 22, 2008
    I realize this is a feature request, but this could help someone out of a jam...

    Here is a link to a website that describes using the Markzware ID2QXP XTension to open a corrupt ID file, and then using the Markzware QXP2ID plug-in to convert it back to InDesign.

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    _
    _Zak_Williamson_
    Participating Frequently
    March 4, 2008
    Virginia, I'm sorry to hear about the corrupt files. Please send them to me. It's unlikely I can recover them, but I can usually at least give you an idea of the cause. If the files are small enough for e-mail, you can send them to me at zak@adobe.com. (You'll need to remove the .zip file extension to get the attachment through Adobe's e-mail filters.) If the files are too large for e-mail, send me a note via e-mail and I will reply with ftp site credentials.

    Error 5 usually indicates a file has been truncated. If you have a hard crash (i.e. power outage, kernel panic, crash on sleep or wake from sleep, etc.) following a Save operation on the Mac, there's a Mac OS bug that can result in a truncated file. We're working with Apple to find and implement a solution either in InDesign or the OS.

    We also see truncated files when file transfers or downloads are terminated prematurely.
    - Zak
    _
    _Virginia_Parry_
    Participant
    March 3, 2008
    Zak.. or anybody pulllease help.. I took it in stride (well..sort of) when a major section of a catalog crashed InDesign CS3 (5.0.2--monsterMac/Leopard) ! <--not just an error code... could not open again, and stayed up all last night to redesign (using a PDF I had fortunately exported)
    Or is it fortunate :::?
    I just attempted to open another section I had worked on the other day (and exported) and it is Error code 5, corrupted-- but does not crash the program.
    I'll never meet this deadline at this rate... and my freelance job is in jeopardy.
    woe is me, saylahv
    _
    _Zak_Williamson_
    Participating Frequently
    February 25, 2008
    Hi Tasos,

    I read and responded to your mail to me before seeing your posts here. As I responded directly, I definitely want to see the file, but I don't want you to get your hopes up about the file being recovered. It's rare that I'm able to recover a file. I'll send you ftp credentials in a direct e-mail.

    - Zak
    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    February 25, 2008
    If you search around a bit there is a trial version you can download before you shell out big money.
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