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Participant
October 18, 2007
Question

InDesign - need a "Fix my Corrupted File" Upload Service

  • October 18, 2007
  • 111 replies
  • 86138 views
There are frequently posts on the forum for people who have corrupted INDD files. This means lost work and frustrated InDesign users.

The Indesign team should offer a "Fix my File" upload link to its customers.

For each corrupted file, you will help a customer, and in the process, hopefully improve the overall stability of the product (which has issues) and benefit everyone...

Adobe: If you are afraid that you will be swamped with requests to "Fix my File", then you should probably just get out of the SW business now...
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    111 replies

    Participating Frequently
    February 25, 2008
    To Harbs, thanx a lot I ll try it.
    Participating Frequently
    February 25, 2008
    Peter I have tried to place each of the missing pages to InDesign but the problem is that the resolution is not as the rest of the document, the fonts are curly and the images that I used is not good enough. Probably I will start over as it seems.
    Peter Spier
    Community Expert
    Community Expert
    February 25, 2008
    You can certainly extract the text and images from the PDF if you have the full version of Acrobat, but you'll have to rebuild the layout. You might have some luck saving the PDF as a Word file and importing that, too.
    Participating Frequently
    February 25, 2008
    thanx Peter, I ll send him a mail. I have exported the file to .pdf format is any way that I can retrieve any information from it or open the pdf file with InDesign and continue my work with this?
    Harbs.
    Legend
    February 25, 2008
    Tasos_K@adobeforums.com wrote:
    > is any way that I can retrieve any information from it or open the pdf file with InDesign and continue my work with this?
    >
    http://www.recosoft.com/products/pdf2id/index.htm
    Peter Spier
    Community Expert
    Community Expert
    February 25, 2008
    >I get a message that says: "corrupted file(error code:4)"

    I'm pretty sure Zak will want to see that. You could, I think, send him an email in a day or so and ask what to do to get it to him if he isn't still watching.

    Peter
    Participating Frequently
    February 25, 2008
    Sorry I forgot to mention that now that I m trying to open the file with InDesign CS3 I get a message that says: "corrupted file(error code:4)"
    Participating Frequently
    February 25, 2008
    To Peter, I am using Windows, and the version of indesign is 5.0, The file was created with InDesign CS and and not CS3. After the crashed I copied the file to another hard disk and I am trying to open it from there, I have deleted the files in the folder as you referred and also I have tried to open the file as a "copy" as I saw in other forums. Also I have tried to delete the saved data file and open it. I m posting here for any other idea, because I read the previous messages here and I have done these.

    To Harbs, I saw his post that's why I asked, because the file is almost 300mb and I want to know if he can check it in order to upload it to a server, thanx a lot anyway.
    Peter Spier
    Community Expert
    Community Expert
    February 25, 2008
    Your platform is showing,Dave :)

    This being the feature request forum there's no guarantee that the poster is on Mac. For Windows the recovery folder is in C:\Documents and Settings\<user name>\Local Settings\Application Data\Adobe\InDesign\Version 5.0\Caches

    Peter
    Inspiring
    February 25, 2008
    Have you tried trashing the recovery folder? For CS3, you'll find it in the Caches folder:

    ~/Library/Caches/Adobe InDesign/Version 5.0/InDesign Recovery

    That might allow you to open the original document with perhaps just an hour or two of work lost.

    Dave
    Participating Frequently
    February 25, 2008
    Hello,

    As a new user to Indesign I have a corrupted file, my computer crashed and more than 1 day work has been lost. The file is about 300mb, and I do not know if I can sent the file in order to fix it? is any kind of service (free or not) in order to use it?

    thank you
    Harbs.
    Legend
    February 25, 2008
    If the file is indeed corrupted, you will get a warning to that effect
    when opening it.

    Zak offered to look at any corrupted files a few messages back.

    Harbs