Indesign Online Publishing

Forum|Forum|5 years ago
February 24, 2021
1 reply
226 views

The company I work for accidentally let our Adobe accounts expire. The accounts have now been reactivated, but I am unable to publish online or connect to the online publishing dashboard. When I try to publish I get error #315, which is related to the subscription. I've tried reinstalling InDesign. My IT administrator has deactivated and then reactivated my account, but I still get the same error messages.

Is it possible my company purchased the wrong type of account?

Any suggestions are welcome as I have clients waiting for online publications.

Activation billing and install

This topic has been closed for replies.

Dan Rodney

Community Expert

I'd try this:

Quit InDesign.
In the Creative Cloud app, try signing out of your account and signing back in.
Try it again in InDesign and hopefully it should work.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

keithw51866556Author

Participant

I tried all of that, and I still get the same error messages.

Dan Rodney

Community Expert

Here are some troubleshooting techniques:

https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html

But it sounds like there's something wrong with your account. IT may need to look into this issue for you. Maybe they didn't give you the correct permissions or something.

https://community.adobe.com/t5/indesign/indesign-cc-2020-publish-online-error-code-315/m-p/11229107

I also found this bug report that's the same issue, but it looks like IT may need to contact Adobe support to see if there's something they can do to help. https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/36909670-publish-online-feature-not-working-after-deactivat

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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