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InDesign Stuck in "Touch" Workspace on First Launch, Unable to Click or Use Shortcuts

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Hello. Brand new laptop (HP Zbook with touchscreen, Windows 10), just installed InDesign and open for the first time, I get this unfriendly "touch" screen (see screenshot) but cannot click (or touch) anything, or press any keyboard shortcut. I also tried what's described here without success (this is the first time I open InDesign on this computer). I'm running out of ideas, please help, thanks!

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Mike-WitherellCorrect answer

Inspiring

This worked for me on Windows 11:

Right-click on the Start menu and select Device Manager.
In the Device Manager window that opens, select the arrow next to Human Interface Devices to expand it.
Under Human Interface Devices, right-click on HID-compliant touch screen and select either Enable device or Disable device depending on which action is desired.
If there are multiple HID-compliant touch screen devices listed, repeat the steps for each device.

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J

JPatGP

Participating Frequently

July 2024, just ran into this for the first time as well after reinstalling windows. Making it even more interesting is it is opening on a non-touch secondary display (though the primary laptop screen is a touchscreen). Opening an existing indd file did the trick. Still kind of an irritating bug.

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Harshika Verma

Community Manager

Hi @JPatGP,

We understand it could be frustrating. However, the touch screen on Windows can be disabled by following the steps mentioned on this page by Microsoft:

https://adobe.ly/4bYUGoo

Please try and let us know if that solves the issue.

Thanks,

Harshika

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JPatGP

Participating Frequently

lol. I appreciate your wanting to help, but I'd read the other comments in this thread before responding further. I think you might be missing the point.

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Chris E OKC

Participant

May, 2024 and I too am still experiencing this on a new install. In the past, opening InDesign by double-clicking an existing .indd file has worked. However, that does not work this time. It *looks* like it's going to. I see the file in touch mode, then after a few seconds, the "tutorial" pops up, locking me out of anything other than closing InDesign via Task Manager. I've spent the last three hours trying the solutions mentioned in this discussion, in the discussion posted by the Adobe employees, and various combinations of the recommendations, but alas, here I am, still without a version of Adobe I can use for more than just staring at a locked touch tutorial screen. It's a bit silly that this issue has persisted for more than half a decade, and still has not been fixed.

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Harshika Verma

Community Manager

Hi there,

We understand it could be frustrating for you. Would you mind trying the steps suggested in this article: https://adobe.ly/45u0m8r and let us know if that helps?

Thanks,

Harshika

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S

Sawood Pearce

Participant

May 2024 and this bug still persists. A fresh install of InDesign opens in Touch mode with ridiculous scaling and no buttons (including the Workspace selection) work with touch or cursor. This thread should not be marked as 'Solved' by Adobe because the solution given is a workaround with intermittent results. The solution is to fix the bug permanently and advise which version has this resolved.

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R

Raymond26965993n8ct

Participating Frequently

April 2024 and this bug still exists. My Dell computer does not have a touchscreen, yet software defaulted to the touchscreen demo with no visible means to dismiss it. However the software makes the determination to do this, it goofs up. Best to change the install or start-up to ASK if the user wants to start in touchscreen mode. My first impression of Adobe is not good.

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J

JCedric

Participant

Hi,

Same problem for me.
I simply closed the InDesign window and relaunched InDesign.

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Rishabh_Tiwari

Legend

Hi,

Thank you for reaching out and sharing the solution that worked for you. If anyone experiences this, even after restarting, please try the suggestions shared in this discussion.

Thanks

Rishabh

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R

Rod35193707c7l0

Participating Frequently

Hi all. So I have the same issue however I am on a Desktop system with laptop hooked up to dual monitors. My none of my screens are touch. I have shut Indesign, restarted computer, then opened existing Indd file (before launching Indd) but with same issue, still stuck on this screen? Help!

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Martha M.

Participant

Rod, after I rebooted and opened InDesign again, I was able to click on the dropdown next to "Touch" and select "Essentials Classic" instead of Touch (any of the choices in that list should work, though!). Good luck--I hope that resolves the issue for you!

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Rod35193707c7l0

Participating Frequently

Thank you for your reply Martha. For some reason I have come back after lunch and it now works. Odd but I will take it. Thanks again.

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L

Laubender

Community Expert

@aReuhl said:

"… although I still had to start a new document and switch the workspace to Essentials. BTW on a desktop workstation Windows 10 with zero touch capability unless I attach an iPad using Duet Display …"

Hi Michael,

thank you for pointing this out!

That's a new one for me. That issue goes deeper than I ever thought…

Until now I only experienced the touch workspace with laptops that had a touch screen ( plus a keyboard, of course ) .

Regards,
Uwe Laubender
( Adobe Community Expert )

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xitixen

Known Participant

Just happened to me on a desktop with only keyboard and mouse interfaces - it's never had a tablet or touchscreen or stylus. I hadn't opened InDesign in a few months, and would not be able to use it at all if 1) I hadn't found this thread, 2) didn't have an old .indd file that wasn't archived. At the very least, the first time Touch Workspace is used, the user should have the option of selecting which workspace they want to use - and be able to select it with a mouse, an arrow key, or a finger. Out of all the suprises I've been getting opening Adobe apps, this is the one that flummoxed me the most. It may not be a bug, but it is a terrible idea to be so confident in the new features you want to share with users that you deny them the chance to get something done first and experience the wonders when they have the time to do so.

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xitixen

Known Participant

Didn't help that it just came off the heels of Microsoft being equally "helpful". Had to reboot to finish remapping a drive and when I did, instead of getting back to my project I had to sit through a full-screen introduction to the wonders of AI and how CoPilot will change my world. I'm already familiar with the topic and have used several versions. Had to search for ways to turn off CoPilot so I could get back to work without having a chatbot interrupting. Is this Clippy's revenge? I just wish I could update my tools on my timeframe, not whenever the infrastructure decides it wants to make friends.

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Elliot-S

Participant

This is one of the most ridiculous UX decisions ever. I've had to disable the touchscreen on my laptop so I can actually use InDesign. Do better, Adobe

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LNMB

Participant

This just happened to me on my desktop. I don't have a touch screen monitor, nor do I have any type of touch input connected to the tower. It's 100% a bug.

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Element Project

Known Participant

I uses to deal with this problem for a while, but not long ago i found a setting in Preferences > Touch workspace > uncheck switch to touch workspace when keyboard detached. Not show how long this option been there but i uses to fight this every time i remote in to indesign. It was a pain to fix remotly all the time.

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