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InDesign Undo history clears itself without user action

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Undo steps disappear automatically while working.
Undo history resets to ~3 entries without any undo action being triggered.

This happens reproducibly every ~10 seconds.

Preflight is disabled.

Reproducible in:
- new documents
- local files (no cloud documents)
- fresh installs
- multiple machines

Windows 11.
Photoshop is not affected.

please help : (

Bug

Harshika VermaCorrect answer

Community Manager

How can you say you don't understand?
We pay for programs that must be tested as stable BEFORE being released. We don't care about constant little innovations; we want STABLE programs that work.
Try to speak like professionals, as you should be.
Please review this and other threads, as we've been working with a program that contains bugs.
We're not grumbling, we're angry.

Hi All,

Thank you for your patience. The team has released a Fix for this issue is now available in the latest InDesign Prerelease build - 21.2.0.27

Please try out this Prerelease build and let us know if it resolves the issue.

If you are not already part of InDesign's Prerelease program and would like to join and try out the latest Prerelease build, please do the following:

* Go to https://adobe.ly/4qUXgUv

* Sign in with your Adobe ID (the Email ID associated with your Adobe account)

* Select ‘Available Programs’

* Find ‘InDesign Prerelease’ and click ‘Join’

* Once you’ve joined, go to the Creative Cloud Desktop Application on your machine, click on 'Apps' in the section on the left

* Select the 'Pre-release' tab – there you will find the InDesign (Prerelease) build

* To check the Build number of the Prerelease build, hover the cursor over the name – you will see the Build number 'v_________'

* Select ‘Install’

Thanks,

Harshika

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S

sminguijon

Participant

I use In Design everyday from 7 to 10 hours. I just can't explain how much a pain in the ass this problem is. You should stop developing any other tools and FOCUS ON THIS.
How can you even release an update with this kind of problem. This lack of quality control is unacceptable in THE MOST EXPENSIVE DESIGN SUITE ON THE MARKET.

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Harshika Verma

Community Manager

Hi sminguijon,

We apologize for the frustrating experience. I assume you're talking about this issue: https://adobe.ly/4pLFBgR

If so, the team has released a fix for this issue in the prerelease build. Please follow the steps mentioned here:
https://adobe.ly/4jMbxRd

Let us know if that solves the issue.

Thanks,

Harshika

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S

sminguijon

Participant

I followed all the steps but the app doesn't show on my prerelease tab. I've checked several times already...

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A

Anonymous

I have been agonising over this for two days, uninstalled and reinstalled multiple times, deleted caches, preferences, everything i could think of. I should have just checked the community forum and/or shouldve know Windows would be at fault

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P

Printing_@Techware7728

@Abhishek Rao any updates of fix on this? I thought I am the only one experiencing this. It affects are work.

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OsakaWebbie

Inspiring

A pre-release version with a fix is available - follow these instructions: https://adobe.ly/4pzF5Cy

It would have been helpful if @Abhishek Rao had pinned the post that had that announcement, but since he didn't, I'm trying to let people know.

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M

michaelh35470858

Prerelease does NOT work.

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Anonymous

Guten Tag,

seit einiger Zeit habe ich große Probleme bei der Nutzung von InDesign. Das letzte Update umfasst scheinbar eine Vielzahl an Fehlern. Diese zu korrigieren sollte beim Adobe Supportteam höchste Priorität haben.

1. Texte innerhalb von Textfeldern verschwinden plötzlich und wiederholend. Es ist sehr frustierend und im Arbeitsalltag belastend, da der Arbeitsprozess immer wieder gestört wird. Man muss scrollen, die Seite wechseln oder andere Schritte unternehmen, damit der Text wieder lesbar ist, sprich wieder im Textfeld sichtbar wird.

2. Die Funktion STRG + Z (einzelne Schritte bzw. Aktionen rückgängig machen funktioniert momentan nicht mehr. Oft lassen oft nur noch max. drei Vorgänge rückgängmachen. Der Verlauf speichert die Aktionen nicht mehr wie gewohnt. Auch dies ist sehr problematisch und störend.

Die aktuellen Fehler müssen umgehend behoben werden! Danke für den Support im Voraus.

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Anubhav M

Community Manager

Hello @18317919,

I'm sorry to hear about your experience. Could you check if the trouble you're having is similar to the one being discussed here (https://adobe.ly/4pD0QkX) so we can better assist you?

Looking forward to hearing from you.

Anubhav

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V

vicent_8792

En versiones anteriores de Indesign podias retroceder (ctrl+z) 100 ó más acciones. En la actual configuracion solo 3. Como configurar para tener más opciones de deshacer(ctrl+z)

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Abhishek Rao

Community Manager

Hi @vicent_8792,

Thanks for raising this and sorry to hear that you experience this. I'd like you to check this similar community thread, as the behavior described there closely matches what you're seeing with the undo history being much shorter than expected: https://adobe.ly/4qqVjPQ.

If this matches your experience, I want to let you know that this has already been logged as a bug, and the product team is actively working on a fix, which will be provided soon.

Please let me know if this aligns with what you're seeing on your end, and I'll be happy to follow up based on your update.

Abhishek

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vicent_8792

Gracias por la respuesta. Si que coincide con el problema planteado. Espero que haya una solución pronto porque afecta bastante al rendimiento efectivo de los trabajos de maquetación, incluso con perdida de datos no recuperables por falta de historial. Un saludo

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D

diptajit_8532

We have 20 machine using adobe and in all the machines we are facing the same problem. If the Memory is high in a machine the problem does not occur but if the memory is 16gb or lower then the problem exists. How to get a fix. Will Adobe pay for the extra memory cost.

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R

rajesh_kumar0695

Agree with you and something is going wrong with ID, developer must consider this problem, earlier were no issue with machine specification.

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casey_snyder

In InDesign, I am only able to undo one time. I can click Ctrl Z once, but it will not undo beyond that. Also, when I am working on a doc, things randomly disappear and I have to scroll up and down to get it to show up again.

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Michael Bullo

Community Expert

Have you tried the good old restart of InDesign and/or your computer?
Is it only happening with a single file or all files?

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Abhishek Rao

Community Manager

Hi @casey_snyder,

Thanks for sharing the details and sorry that you experience this. I'd like you to check this similar community thread, as the behavior described there closely matches what you're experiencing with undo being limited and content disappearing until the screen refreshes: https://adobe.ly/3YCYFTJ.

If this matches your issue, I want to let you know that it has already been logged as a bug and the product team is actively working on a fix, which will be provided soon.

Please let me know if this aligns with what you're seeing on your end, and I'll be happy to follow up based on your update.

Abhishek

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OsakaWebbie

Inspiring

To those of you grumbling recently: The fix is in pre-release, and you can get it now - so far, those who have installed the pre-release say it's fixed. Join here: https://adobe.ly/4pzF5Cy

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jonathank75093657

Point taken and well made, but CS is meant to be professional design software, it's not Pokemon. We shouldn't need to install pre-releases.

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T

Tom ato

Known Participant

Just as Adobe InDesign devoured QuarkXPress when the time came, I don't rule out the possibility that the same thing could happen again in reverse...
Professionals need stable programs, not a flurry of new versions.

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Dave Creamer of IDEAS

Community Expert

Anything is possible, but I doubt it would be by Quark.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

J

johncaswell

Participating Frequently

This is so disapointing - InDesign has become a piece of garbage - while Adobe sends out endless updates - the programming is getting worse and worse. Please get your act together.

[abuse removed by moderator]

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T

tzach5C4A

Participating Frequently

Adobe only invests in its flagship programs, Photoshop, Premiere, etc.
InDesign probably doesn't have a large market share, and the results are accordingly. Each update is based on a previous patch, up to the first version.
Until Adobe rewrites InDesign, we can only dream of getting software that works smoothly, quickly, and without crashes.

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T

tzach5C4A

Participating Frequently

Maybe the solution is a big strike by us, the designers?
It's like holding a consumer strike on the electric company and threatening them that we will switch to using batteries instead of their service.
No software in the world can really compete with InDesign, unfortunately.

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