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Participating Frequently
August 3, 2023
Question

InDesign will not open once closed and has to be reinstalled every-time to get it working again.

  • August 3, 2023
  • 6 replies
  • 4322 views

Hi,

Once I've quit InDesign it fails to reopen, it appears to start to load but then as quick as a flash stops.

Does anyone know how to fix this issue or is experiencing it themselves?

 

Thank you.

6 replies

Participant
November 27, 2023

For now, the solution for me is to install and use "InDesign Beta" it doesn't have the problem of opening up. Hope it can help.

leo.r
Community Expert
Community Expert
November 27, 2023
quote

For now, the solution for me is to install and use "InDesign Beta" it doesn't have the problem of opening up. Hope it can help.


By @default9iesn8r950nc

 

On what OS version?

Participant
September 25, 2023

Facing the same problem everyday. Growing tired of installing InDesign everyday multiple time or never shutting it off. 
I have tried downloading every version down to 17.0. My Mac has Ventura installed and is an M2 Max. Every other Adobe software works smoothly its just damned InDesign.

Adobe a response will be appreciated!

Participant
September 25, 2023

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Open GL Version: 2.1 Metal - 83
Open GL Vendor: Apple
Open GL Extensions: L_ARB_color_buffer_float, GL_ARB_depth_buffer_float, GL_ARB_depth_clamp, GL_ARB_depth_texture, GL_ARB_draw_buffers, GL_ARB_draw_elements_base_vertex, GL_ARB_draw_instanced, GL_ARB_fragment_program, GL_ARB_fragment_program_shadow, GL_ARB_fragment_shader, GL_ARB_framebuffer_object, GL_ARB_framebuffer_sRGB, GL_ARB_half_float_pixel, GL_ARB_half_float_vertex, GL_ARB_imaging, GL_ARB_instanced_arrays, GL_ARB_multisample, GL_ARB_multitexture, GL_ARB_occlusion_query, GL_ARB_pixel_buffer_object, GL_ARB_point_parameters, GL_ARB_point_sprite, GL_ARB_provoking_vertex, GL_ARB_seamless_cube_map, GL_ARB_shader_objects, GL_ARB_shader_texture_lod, GL_ARB_shading_language_100, GL_ARB_shadow, GL_ARB_shadow_ambient, GL_ARB_sync, GL_ARB_texture_border_clamp, GL_ARB_texture_compression, GL_ARB_texture_compression_rgtc, GL_ARB_texture_cube_map, GL_ARB_texture_env_add, GL_ARB_texture_env_combine, GL_ARB_texture_env_crossbar, GL_ARB_texture_env_dot3, GL_ARB_texture_float, GL_ARB_texture_mirrored_repeat, GL_ARB_texture_non_power_of_two, GL_ARB_texture_rectangle, GL_ARB_texture_rg, GL_ARB_transpose_matrix, GL_ARB_vertex_array_bgra, GL_ARB_vertex_blend, GL_ARB_vertex_buffer_object, GL_ARB_vertex_program, GL_ARB_vertex_shader, GL_ARB_window_pos, GL_EXT_abgr, GL_EXT_bgra, GL_EXT_bindable_uniform, GL_EXT_blend_color, GL_EXT_blend_equation_separate, GL_EXT_blend_func_separate, GL_EXT_blend_minmax, GL_EXT_blend_subtract, GL_EXT_clip_volume_hint, GL_EXT_debug_label, GL_EXT_debug_marker, GL_EXT_draw_buffers2, GL_EXT_draw_range_elements, GL_EXT_fog_coord, GL_EXT_framebuffer_blit, GL_EXT_framebuffer_multisample, GL_EXT_framebuffer_multisample_blit_scaled, GL_EXT_framebuffer_object, GL_EXT_framebuffer_sRGB, GL_EXT_geometry_shader4, GL_EXT_gpu_program_parameters, GL_EXT_gpu_shader4, GL_EXT_multi_draw_arrays, GL_EXT_packed_depth_stencil, GL_EXT_packed_float, GL_EXT_provoking_vertex, GL_EXT_rescale_normal, GL_EXT_secondary_color, GL_EXT_separate_specular_color, GL_EXT_shadow_funcs, GL_EXT_stencil_two_side, GL_EXT_stencil_wrap, GL_EXT_texture_array, GL_EXT_texture_compression_dxt1, GL_EXT_texture_compression_s3tc, GL_EXT_texture_env_add, GL_EXT_texture_filter_anisotropic, GL_EXT_texture_integer, GL_EXT_texture_lod_bias, GL_EXT_texture_rectangle, GL_EXT_texture_shared_exponent, GL_EXT_texture_sRGB, GL_EXT_texture_sRGB_decode, GL_EXT_timer_query, GL_EXT_transform_feedback, GL_EXT_vertex_array_bgra, GL_APPLE_aux_depth_stencil, GL_APPLE_client_storage, GL_APPLE_element_array, GL_APPLE_fence, GL_APPLE_float_pixels, GL_APPLE_flush_buffer_range, GL_APPLE_flush_render, GL_APPLE_packed_pixels, GL_APPLE_pixel_buffer, GL_APPLE_rgb_422, GL_APPLE_row_bytes, GL_APPLE_specular_vector, GL_APPLE_texture_range, GL_APPLE_transform_hint, GL_APPLE_vertex_array_object, GL_APPLE_vertex_point_size, GL_APPLE_vertex_program_evaluators, GL_APPLE_ycbcr_422, GL_ATI_separate_stencil, GL_ATI_texture_env_combine3, GL_ATI_texture_float, GL_IBM_rasterpos_clip, GL_NV_blend_square, GL_NV_conditional_render, GL_NV_depth_clamp, GL_NV_fog_distance, GL_NV_fragment_program_option, GL_NV_fragment_program2, GL_NV_light_max_exponent, GL_NV_texgen_reflection, GL_NV_texture_barrier, GL_NV_vertex_program2_option, GL_NV_vertex_program3, GL_SGI_color_matrix, GL_SGIS_generate_mipmap, GL_SGIS_texture_edge_clamp, GL_SGIS_texture_lod
HighbeamSessionId:
Adobe Product Version: 17000
Adobe Product Build: 17.0.0.96
Adobe Crash Reporter Version: 10.3.2
User GUID: 950C5BD1-5DFB-4B8B-BF5F-734EB05BDA4D
Crash GUID: 5122E4A0-DAB7-4574-BEB8-7670DDC53529
Exit Code: 6
Report Type: log
imsUserGuid:
codeType: ARM-64 (Native)

leo.r
Community Expert
Community Expert
September 25, 2023

you're running macOS 13.0. update to the latest version - 13.6 - it solved the issue for many users. then you can use the latest InDesign version, too.

Alanmacdee
Participant
August 9, 2023

Hi @mattj94284515 

I was experiencing the same thing after updating to ID 18.5 (on Mac OS Ventura)

I was using the reset preference files on launch to get around it, but this wasn't ideal.

 

What I have done now and seems to work is to Uninstall inDesign completely and then delete the inDesign folders from the following locations:
Library / Caches / Adobe InDesign

Library / Preferences /Adobe InDesign

 

After deleteing both folders, reinstall InDesign and it should boot up properly (it did for me at least).

 

Thanks

Alanmacdee
Participant
August 10, 2023

Actually - scratch that. It worked fine for about 24 hours, but the same problem is happening again. 

Participating Frequently
August 10, 2023

Hi, I wasn't actually able to locate any files in the Library but as you say, the problem still exist. This is clearly an issue from Adobe's end as I am working on two different Mac's of different setups and the problem exist on both of them. I'm extremely frustrated by having to uninstall and reinstall every morning! It would be easier to speak with the Wizzard of Oz than to communicate with someone at Adobe!

Inspiring
August 4, 2023

You can try to start up InDesign while holding Shift-Control-Option-command (Startup Alert - Delete InDesign Preference files): Yes, this works, but then when you close the app and re open, it's the same issue, crashing on launch. Also, all your preferences are lost each time.

 

But I just noticed that my Mac OS was on Ventura 13.2, whereas 13.5 is available, I just wasn't getting an alert or automatic updates. I had to go to System Settings / General / Software Update and do it manually.

 

I'm hoping this resolves the issue.

Inspiring
August 3, 2023

Thanks. Holding doing the "Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation" works but only if I select Yes to delete InDesign Preference files. If I close and try to reopen it won't work again, until I do the above and delete the InDesign Preference files each time.

Inspiring
August 3, 2023

I'm using a Mac (Ventura 13.2) M1 Max and InDesign 18.5. Everything seems to be up-to-date and I'm still getting this problem.

Inspiring
August 3, 2023

Exact same problem here with v.18.5, as of yesterday. Only current solution is you uninstall and reinstall each morning...