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Christophe Quinson
Inspiring
November 10, 2019
Question

keyboard shortcuts not working CC 2020

  • November 10, 2019
  • 46 replies
  • 37801 views

Hi all,

For some time, however, before updating to the 2020 version, the keyboard shortcuts like "shift + D" to duplicate or "shift + drag" to scale an element proportionally or "option + space" to zoom in no longer work. I tried all the solutions found on the forum but they didn't give results: I restarted the application doing the preferences reset, I deleted the files of preferences and cache, I restarted the mac, I reset the pram, ... I work on macbook pro Mojave. Any suggestions?

 

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    46 replies

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    E
    E Macarin
    Participant
    March 23, 2020

    This problem just popped up for me. I've had my MacBook for about 3 weeks (running catalina) and just today the keyboard shortcuts stopped working in InDesign. There's no updates for either the computer or software available. They've been working fine for the past 3 week. Anyone find any simple solutions?

      A
      Anonymous
      April 23, 2020

      I found the culprit for the issue on my end: it was my Wacom pad! I disconnected and all keyboard commands were back as they should be.

      L
      lirumi
      Participating Frequently
      March 11, 2020

      I am having the same problem. Using a Macbook Pro, OS 10.15.3 and v. 15.0. 2 of Indesign. 

       

      I can't use the Option key to drag an object and make a copy - it's maddening. And there are problems with character and text styles - I have to change styles manually.  What can I do?

      F
      fannara
      Participant
      March 20, 2020

      Same thing is happening on my computer, I have a Macbook Pro 10.15.3 and v. 15.0.1 of InDesign. Option + drag to duplicate doesn't work, CMD + Spacebar to activate Zoom tool doesn't work either 😕😕 

      L
      lirumi
      Participating Frequently
      March 20, 2020
      Hi - I was helped by Adobe who uninstalled Malwarebytes from my computer -
      then the problem was fixed, although I notice other little glitches with
      Indesign, with paragraph and character styles. but at least Option and drag
      to duplicate works. I then installed an updated free ersion of Malwarebytes
      online and it seems ok. Maybe try uninstalling Malwarebytes and see if that
      works.
      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      November 22, 2019

      Hi Christophe (and Cat and Nick):

       

      Other applications can interfere with the modifier keys in InDesign. In addition to web extensions, anti-virus and anti-malware apps can be an issue. Webroot is mentioned most often.

       

      Try closing all applications and restarting your computer. Only open InDesign. Does Shift work correctly again? If not, take a look at the applications that auto-load when you boot your computer. Once you know this is happening, it is usually easy to ID the culprit.

       

      ~Barb

      ~Barb at Rocky Mountain Training
      S
      SUNNIBEEMT
      Participating Frequently
      February 19, 2020

      The default text tool shortcut (T) has not worked for a number of years and versions, even when other shortcuts work fine. Adobe doesn't appear to have addressed it, even thought it has been brought to their attention several times. It happens on all 5 of my computers, PC and Mac, and one of them has no extra software at all to be causing interference.

        Ashutosh_Mishra
        Ashutosh_Mishra
        Inspiring
        February 19, 2020

        Hi there,

         

        Sorry to hear about this. I'd recommend resetting preferences. If it does not help and you are sure that no other app is interfering with it, contact Adobe live support on  https://helpx.adobe.com/support.html , click on chat icon at bottom right corner to begin conversation with the support team. You may also use https://helpx.adobe.com/contact/phone.html for Phone support. They'll be able to perform remote troubleshooting and help you accordingly. Hope it helps.

         

        Regards,

        Ashutosh

        N
        nickbasham
        Participating Frequently
        November 22, 2019

        I'm having the same issues on a Macbook Pro running Mojave. Not using a tablet, and the only third-party extensions I'm using is the newest Extensis Suitcase Fusion.

          C
          CatfromCT
          Participant
          November 20, 2019

          I am having the same issues after my 2020 InDesign update. Spacebar not working for the hand move tool. Anything with "option" not working either (option drag to duplicate). Anyone have a solution? MOST ANNOYING!!

            Ashutosh_Mishra
            Ashutosh_Mishra
            Inspiring
            November 11, 2019

            Hi there,

             

            Sorry to hear about your experience. Would you mind sharing if you are using any tablet (like Wacom or Huion)?

            If you do, please remove them and then try to work on InDesign. Let us know how it goes.

             

            Also, We'd like to know if you are using third party applications (like web extensions).

             

            Regards,

            Ashutosh

              S
              scottrosa
              Participant
              June 24, 2020

              To ALL Adobe employees, this issue with the shortcuts has nothing to do with "third party" applications. I don't have any tablets or anything hooked up to my Macbook. The ONLY thing that changed was updating my Adobe CC to the 2020 versions. Now any short cuts that use the "option" or space bar do not work. This goes for Illustrator, Photoshop and InDesign!!! I've been using these programs for almost two decades and these shortcuts have become second nature to all of us. Please fix this ASAP!!! It's effecting my job. I'm sure many others are feeling the same thing.

                S
                shirley evab17169823
                Participant
                June 29, 2020

                Same here, I bought a new mac and I need to rettun it because Adobe shortcyts DO NOT WORK!!!!!!

                it is insane! I lost 2 days of work and spent hours with Adobe on the phone.

                I'm writing to the creatives here- wich other programs (non Adobe) are you using?

                 

                 

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