Skip to main content
P
pesavent01
Participant
June 3, 2021
Question

Mac Mini Late 2014, just installed OS 11.4, now InDesign won't launch

  • June 3, 2021
  • 2 replies
  • 292 views

Mac Mini Late 2014 w/16GB, just upgraded OS from 10.13 to 11.4.

InDesign won't launch.

Tried to install Creative Cloud app, but gets stuck about halfway through.

Any thoughts??

Thanks.

This topic has been closed for replies.

2 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
June 4, 2021

Hi there,

 

Sorry to hear about your experience. In addition to the helpful suggestion by Eugene, you may also try Creative Cloud Cleaner Tool. Once used, try reinstalling the app. Let us know how it goes.

 

Regards,

Ashutosh

P
pesavent01Author
Participant
June 6, 2021

Thanks for all the suggestions!! I started by updating my version of ID - thought it would update itself being part of CC, but was not the case. Went from 2017 to 2021, and that seemed to work. I do have to resave my files to the new version, but it gives me the opportunity to get rid of old stuff :). Thanks again for the assist.

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
June 4, 2021

Hey - you might try the solution posted here

https://community.adobe.com/t5/download-install/creative-cloud-desktop-won-t-install-issues-on-mac-os-x-10-8-4/td-p/5273501

 

 

 

 

 

 
 

 

Romsinha-9KMEUt
Adobe Employee , 
Aug 20, 2013

Copy link to clipboard

 

Hi iChrisChatt,

Please try the mentioned steps:

 

1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.

2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.

3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old

4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.

 

Regards,

Romit Sinha


Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices