Missing Fonts

But you have other fonts from Microsoft named Arial, yes? And I don't think Adobe ever supplied Arial MT. It is, or was, available from Monotype (through fonts.com) in T1, TT, and OpenType (Postscript flavored outlines).

I tried the Microsoft Hotfix on my laptop, deleted all the Adobe##.lst files and rebuilt the lists and while it fixed the Microsoft Arial fonts so the families show up, I still can't see my Adobe Arial MT font in the drop-downs.

Went back and copied the font to the Indesign fonts folder, deleted the .lst files again...no deal.

I am working the problem on the laptop first, since it is a clean Windows XP Pro install, no ATM loaded on it so I have fewer variables to deal with.

Any other ideas? I don't have an XP system with the old fonts on them, so I can't copy them over and see if it fixes it.

I tried an experiment and am now really confused. I created a test document with ID CS and just put 1 line of text in Arial MT Bold across it. I then saved it, exported a PDF and closed down CS and opened the test document with CS2. It shows my Arial MT font as Arial (Unicode) Bold. I then opened Acrobat 8, opened the PDF I generated from CS and selected the Touch up Text tool and looked at the properties of the font. It shows the original font as Arial-BoldMT and the editing font as the same.

Now, I then exported the document from CS2 as an Indesign Exchange document, opened it in CS and broke it. It lost the Arial MT fonts and said they were not on the system. After clearing the font lists again and re-opening CS, they show up again.

Peter,

I only have 1 instance of Arial MT on the system and it is Adobe, there is no TT equivalent on here.

Have you tried uninstalling either the the T1 or TT versions of the fonts, then switching, so only one version is active at a time?

The patch Bob mentioned is here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=1553

Bob,

See my reply above. I never loaded ATM on my new laptop, yet it has exactly the same issue as my workstation.

P.S. ATM Deluxe worked fine on my Win2K workstation for nearly 5 years.

Makes you scratch your head and wonder...

Dov,

Sorry about the double post, but I found this thread 3 or 4 pages back in my search, and since it seems to be more pertinent I jumped in.

The point you seem to be missing here is I have 2 systems with the same issues. My laptop is a clean system purchased from Dell 2 weeks ago. It has XP Pro SP3 on it. All I did was load CS & CS2 (and NOT ATM) on the system and registered it. It has EXACTLY the same issues as my workstation that I did the in-place upgrade on. The workstation was upgraded from Win2K.

We also do software development, so blaming the OS upgrade is an easy way out. But in this case, it can't be that since one system is a clean install, the other an upgrade and they both have the same problem. The chances of them being unrelated and being exactly the same would be astronomical.

My systems ARE partitioned and I always load my programs onto the "D" drives, but doing a "clean install" of Windows will still mean a reload of nearly every program on the system. Once the registry keys are gone, a reload of every program is the only way to get them back. And there are other programs that required installation on the root drive (like my FedEx shipping software) which, if reloaded will not have any of my history (thanks to the programs shortsightedness). I can't risk that... not when I have millions of dollars of inventory that I'm responsible for.

I'm sure after reading through all 144 posts in this thread that it MAY have something to do with SP3, but since I didn't try to use anything on the workstation while it was going through the upgrades I can't be 100% on it.

All I can say is, the "missing" Adobe postscript fonts show up in CS, and disappear in CS2...on both my systems. And I don't have them both open at the same time. I de-installed ATM from the workstation and tried all the steps in Technote 328910 to rebuild the font lists and they are still not there in CS2. I've looked in Photoshop, Illustrator & ID and they are all the same...the fonts are there in CS, but not in CS2.

My plan is to attempt the Hotfix first thing this morning. Then rebuild the lists again and see what happens.

I simply "upgraded" the OS...too many programs on the worksatation to do clean installs of every one. This is a dual 2.6 GHz Xenon system with 4 GB RAM on it. Even if I could find all the disks, I would spend days loading them (many of them are in boxes in storage).

Regardless, it makes no difference. I have exactly the same issue with a laptop that came from Dell with Windows XP Pro installed on it. All I did was install Creative Suite (CS and CS2) on it when it arrived, and it has the exact same issues as my upgraded workstation.

Peter,

The versions of Arial on my systems are:

Arial - TT
Arial Black - TT
Arial MT - PS
Arial Narrow - TT
Arial Unicode MS

This all worked when I had Win2K installed on the workstation. Unfortunately, I have other software that isn't compatible with Win2K so I had to upgrade the OS.

The laptop is new (Dell Latitude D531), since the motherboard on my 5 year old Sony went out and no longer powered up. The Sony was also running Win2K on it.

Adobe's answer to fix it is to upgrade to CS4, and after reading through this entire thread it doesn't look like I'd be any better off and definitely much poorer upgrading the CS software when the current versions I have work fine for me (except for this "undocumented feature").

Even stranger is the font shows in Adobe Type Manager and is "active"...I even tried a remove of the ATM software and re-installed it. Cleared the .lst files each step along the way.

Adobe won't help at all...they no longer support CS2. I only hope the Microsloth Hotfix gets me there...

Just seems very strange that it only affects some of the postscript fonts on the machines...all of the 1100 TrueType fonts show up fine. I even de-selected a bunch of the fonts to try and narrow some things down. I've spent 2 whole days jacking with this problem, and this thread is the closest (I think) to what I am seeing, but it's actually a different font.

Your issue with Arial could simply be that you have both the TT and PS versions installed, and they may have the same internal name in the name field being searched by CS2. It's ALWAYS a potential problem when you have multiple versions of fonts with the same name installed simultaneously, and Microsoft has, unfortunately, not gone the route of renaming fonts when they make new versions.

Well, I have something a little more strange to add to this thread...

I upgraded my workstation to XP Pro and now have SP3 loaded on it. I also have 2 versions of ID on both my systems (laptop & desk system): CS & CS2. My workstation has ATM 4.0 on it, the laptop does not. Laptop has XP Pro as well, and both systems have Office 2003 loaded on them.

I also use Acrobat 8 Pro on them. Some docs that I worked on from before now won't show Arial MT (Adobe PS) on CS2, but they show up in CS AND all Microsoft products.

So, how can an issue with a TrueType font affect how CS2 displays a Postscript font in the lists?

I tried all of the steps in Technote issue 328910 about regenerating the lists, but no dice. Have yet to try the Microsoft Hotfix...might give it a shot in the morning. At this point what do I have to lose?

I know that this topic is getting a little old, but I have looked through/tried each of the solutions presented by users in the thread and it seems that only a combination of things seems to work with the Arial Narrow version 2.37 or higher.

I created shortcuts to the font files in the c:\windows\font folder and copied them to the C:\Program Files\Adobe\Adobe InDesign CS4\Fonts folder and ran In-Design. It still didn't work but generated a AdobeFnt11.lst file in the same folder. I opened the file using notepad and saw what everyone has been discussing about the style names all being called "Narrow". I simply edited the file and change the style entry for each and I now can see\use the fonts in In-Design.

I feel though that this is only a temporary fix as I'm sure that file will get re-built occasionally and wipe out my changes. In the meantime at least I can work!

David