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_Allan_Young_
Participant
December 18, 2005
Question

Missing required system fonts or cmap files

  • December 18, 2005
  • 99 replies
  • 53005 views
Hello,

I installed (and uninstalled and reinstalled over and over) InDesign CS2 today (via the full Creative Suite 2 installer), and every time I try to launch it, I get the dreaded "missing required system fonts or cmap files. please reinstall" dialog.

I have read and tried http://www.adobe.com/support/techdocs/324343.html. I have manually copied in the ZX______.PFM and ZY______.PFM files. I have deleted the AdobeFnt*.lst files, and reinstalled.

Nothing seems to work.

Could someone assist with a solution?

Regards,
Allan
    This topic has been closed for replies.

    99 replies

    Show previous replies
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    _Mitch_Pothen_
    Participating Frequently
    February 9, 2006
    When you say "reinstall", do you mean to reinstall over the previous, or completely uninstall then reinstall.

    Unless I uninstall first, it only allows me to run the Repair, which doesn't restore the Base directory or fix the issue.

    If I uninstall/reinstall, I end up in the same place.

    I've manually copied the missing ZX and ZY font files into the Base directory, but that doesn't fix either.

    Nor does running the update.
    _
    _Mitch_Pothen_
    Participating Frequently
    February 9, 2006
    I've tried this fix (removing the Base directory and reinstalling) and no luck. I'll try the update though, not sure if I have that..
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    _Kees_Huigen_
    Participant
    February 9, 2006
    I found the following solution:
    - remove manually : Program Files/Common Files/Adobe/Fonts/Reqrd/Base
    - re-install Adobe InDesign (Program can be launched and works!)
    - get update (version 4.0.2)
    - and finally.... Go to work!!

    Please let me know if this solution was helpfull, thanks!!

    Kees Huigen
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    _Mitch_Pothen_
    Participating Frequently
    February 9, 2006
    Kees Huigen - I have quicktime 7.

    John - I am an Admin on the machien as well, so I'd think the files should have installed properly??
    _
    _John_Traylor_
    Participant
    February 9, 2006
    I have had this problem too on a Windows XP Home machine.
    The fix that we found was to log in as the administrator and set all the subdirectories of "Documents and Settings/All Users" to full permissions for all of the machine's users. After opening the permissions, re-run the install and all of the necessary files should be placed properly.

    If you need more details, let me know.

    John
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    _Kees_Huigen_
    Participant
    February 8, 2006
    Dear Mitch,

    Which version of Apple QuickTime you've installed on your computer?

    Viewer .. Pro 6.. or 7?

    Please, let me know! Thanks!

    Kees Huigen
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    _Mitch_Pothen_
    Participating Frequently
    February 8, 2006
    I have the full version of CS, and I'm getting the same errors. HELP! Is there a patch fix for this?
    _
    _Kees_Huigen_
    Participant
    February 6, 2006
    Dear Allan and Gerry,

    I do have the same problem with the official trial version of Adobe InDesign and I'm looking hard for a solution, but I can not find one.

    Did one of you solve the problem?? If yes, what is the (final)solution???

    Thanks in advance...

    Kees Huigen
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    _Gerry_Ludwin_
    Participant
    January 31, 2006
    Hi Alan,

    I'm experiencing the exact same difficulty you experienced when attempting to launch InDesign and I have tried the same solutions but to no avail. Your message is dated December 17,2005. I was wondering if you have resolved the issue since then and if so what is the solution?

    Thanks in advance.

    Gerry
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