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FredRid
Participant
April 24, 2024
Answered

Problem between Indesign 2024 and mac os Sonoma M2 graphic card

  • April 24, 2024
  • 2 replies
  • 1682 views

Working under Apple Studio M2 MAX, Sonoma 14.4.1 and Adobe Indesign 19.4

Hello,

Despite updating to the latest versions of Adobe and Mac OS, Indesign does not recognize the graphics card in My Mac Studio. Zooms freeze, the screen flashes when I select text, moving pages by hand is sometimes impossible. Does anyone have any idea of the problem or does someone have the same problem?
This topic has been closed for replies.
Correct answer rudo123

You use standard resolution for your 27 inch QHD display (2560x1440) or scaled down? I use base Mac Studio M2 max (and also mini M2 Pro) with QHD display and it is good enough hires for InDesign to use GPU performance. From your screenshot, InDesign recognize your GPU (info at bottom), it look like display is not good enaugh.

2 replies

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Community Expert
Eugene TysonCommunity Expert
Community Expert
April 24, 2024

Ok lets try some simple troubleshooting steps

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

(the link contains ways to Clear Caches etc - a bit beyond the usual reset preferences)

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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If these are not solving the issue we could try rule out 3rd Party issues

You can start your Mac in Safe Mode and only open InDesign and see if the issu e persists.

 

 

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FredRidAuthor
Participant
April 24, 2024

Thanks for your help. I already reinstalled the full suite and it didn't change anything. Concerning the other two solutions, preferences set to zero and starting in safe mode, I also tested them and nothing changes, Indesign does not see my graphics card (see screenshot at the beginning of the message).

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
April 24, 2024

Similar thread here suggesting it's the monitor too

 

https://community.adobe.com/t5/indesign-discussions/indesign-gpu-not-recognised-on-m1-max/td-p/13354675

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    April 24, 2024

    could it depend on the monitor - which one are you using?

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      FredRidAuthor
      Participant
      April 24, 2024

      Hello, thank you for your reply, my monitor is a viewsonic VP2776 but i don't think the problem is with the monitor because Photoshop recognizes the graphics card and I don't have any other problems with Adobe CC software.

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