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StudioFerz
StudioFerz
Known Participant
June 1, 2020
Answered

Publish Online | Extremely slow | InDesign 17.4

  • June 1, 2020
  • 31 replies
  • 40416 views

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

 

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    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi All, 

     

    The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

     

    Regards

    Rishabh

    31 replies

    jenniferb81477871
    jenniferb81477871
    Participant
    November 1, 2022

    This is an ongoing issue for us as well. This is one example: 

    https://indd.adobe.com/view/f35f5a8e-04b1-4cd1-9321-77ee75c32520

    All the backgrounds have been optimized and there are not any links within the document that are large in size so I'm not sure what is going on.

    V
    Community Manager
    Vivek12Community Manager
    Community Manager
    November 1, 2022

    Hi @jenniferb81477871,

     

    Our product team informed us that the fix is ready for testing in the pre-production environment. I have shared the steps with you via DM for testing the fix. Please follow those steps & share the outcome.

     

    Regards,
    Vivek

    Purple Sunshine
    Purple Sunshine
    Participant
    February 2, 2023

    Hi. Using Indesign 18.1 on a Mac and having the same issues with publish online. What is the fix?

    P
    Pelican25272736ahqp
    Participating Frequently
    October 12, 2022

    @Rishabh_Tiwari 
    The links do load faster a now, so thank you for that.

    I still though have a problem with the publishing itself. 
    It's just keeps stuck on here: 'preparing you document to be published online..."

    Can you look at this? Because it's preventing me from working and giving out the treatment to the clients.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    October 12, 2022

    Hi @Pelican25272736ahqp ,

     

    Sorry to hear about the trouble. Could you confirm if it is happening on specific or multiple files? Does it remain stuck, or you're able to publish the link after some time? 

    Regards

    Rishabh

    P
    Pelican25272736ahqp
    Participating Frequently
    October 12, 2022

    I rebooted a bunch of stuff and now it seems to work.
    Sorry to alarm you.

    But thanks for the fast reply.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity ManagerCorrect answer
      Community Manager
      October 5, 2022

      Hi All, 

       

      The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

       

      Regards

      Rishabh

        TheHeritageExplorer
        TheHeritageExplorer
        Known Participant
        October 5, 2022
        There’s a new problem thats appeared. Don’t know if anyone else getting
        this, but where animation starts, am getting a pre- appearance of the
        object flashing up before the animation starts.
        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        October 5, 2022

        Hi @Nigey-LTA,

         

        We are sorry to hear that. We would request you to create a separate post for this new issue with the video, and we will try our best to investigate the issue and help you separately.

         

        We're here to help.

         

        Thanks,

        Harshika

        V
        Community Manager
        Vivek12Community Manager
        Community Manager
        October 5, 2022

        Hi All,

        Our engineering team has tried deploying a fix for this issue & wants to hear from you whether the issue has been resolved or not. If the issue is still reproducible at your end, then please share the link to your document for testing purposes. Also note that this thread is specific to publish online issue. For Any issues related to Analytics, please create separate posts for more focused discussion. Looking forward to your kind reply.

        Regards,
        Vivek

         

          stephenb12747823
          stephenb12747823
          Participant
          October 5, 2022

          All fixed for me.

          Thank you.

            H
            Hln88
            Known Participant
            October 5, 2022

            Hi @Rishabh_Tiwari,

             

            My issue (the analytics that won't work for longer periods than 30 days) still hasn't resolved. I logged out etc.

            First it gives this:

             

            Then after a couple of minutes this: 

             

             

            Again the links to my previous posts: 

            Re: Publish online dashboard loading issues - Adobe Support Community - 13165252

            Re: Publish Online Analytics updated dashboard won... - Adobe Support Community - 13172394

             

             

            Thanks,

             

            Helen

             

            stephenb12747823
            stephenb12747823
            Participant
            October 5, 2022

            Hi,

            Yes experiencing very slow interactive documents and video that's buffering.

            Kind regards

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            October 5, 2022

            Hi All, 

             

            We tested a few links shared in this discussion and they are working fine on our end, so could you please share a few links which are still not working at your end? 

             

            Regards

            Rishabh

            StudioFerz
            StudioFerzAuthor
            Known Participant
            October 5, 2022

            @Rishabh_Tiwari, the links originally shared by me, still don't load properly.
            Also see my previous reply with the video showing the long load time.

            S
            Sam264431270192
            Participant
            October 5, 2022

            We are having the same problems with all of our accounts, multiple files etc. As described its the loading of the published file on the reciever's end that is too long...

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            October 5, 2022

            Hi All,

             

            We're so sorry for the delay. Could you please retest this and let us know if this issue stands resolved or if you're still experiencing the lag?

             

            Regards

            Rishabh

              Q
              qwfqwf
              Known Participant
              October 5, 2022

              It woooooorks!

               

              Praise where it's due, you got this fixed!!! 

               

              A sincere thank you : ) 

              Rishabh_Tiwari
              Community Manager
              Rishabh_TiwariCommunity Manager
              Community Manager
              October 5, 2022

              Thank you for confirming @qwfqwf I apologize for all the trouble and delay in this issue. 

                M
                mr.df27176588
                Participant
                October 5, 2022

                We're having the same problem. This has the potential to become a serious problem for our business.

                  tomb49116655
                  tomb49116655
                  Participating Frequently
                  October 5, 2022

                  Ditto, I rely on publish online for work every day 

                  Q
                  qwfqwf
                  Known Participant
                  October 5, 2022
                  Yes, Adobe did, to be fair, briefly attempt to engage with us and fix the
                  problem. We had a very helpful chap promising an imminent fix yesterday,
                  unfortunately because Adobe wasn't able to actually test their own fix they
                  are under the impression that it was successful and the staff concerned
                  have probably all now been promoted to senior management. It's not clear
                  whether Adobe is still aware that there is a problem.

                  However in the meantime you may be lucky enough to have a *community
                  expert* tell
                  you that you shouldn't be using this service, you'll probably find that
                  extremely comforting at this troubling time.

                  I would suggest continually posting here and on their SM / Twitter as there
                  is a small but nonzero chance that someone at Adobe may, eventually,
                  eventually notice this issue again, maybe.
                  Show more replies
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