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StudioFerz
StudioFerz
Known Participant
June 1, 2020
Answered

Publish Online | Extremely slow | InDesign 17.4

  • June 1, 2020
  • 31 replies
  • 40417 views

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

 

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    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi All, 

     

    The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

     

    Regards

    Rishabh

    31 replies

    Show previous replies
    H
    Hln88
    Known Participant
    August 29, 2022

    Hi everyone,

     

    Is anyone else experiencing issues with the new Publish Online Dashboard? The layout has changed (to dark colours, etc).

     

    In this 'new version' however, I'm experiencing more loading issues. I can't seem to load certain numbers and if it works it is slower than usual. 

    See image blow for the message I keep getting when it does not want to load.

     

    It also seems like the 30 days analytics work, but the 'since published' not.

     

     

     

    Thanks in advance!

     

    Regards

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 29, 2022

    Hi,

     

    Sorry to hear about the trouble. I tested this on my end on InDesign 17.4 and macOS Monterey and it's working fine, so could you please share a few more details like:

     

    1. The version of InDesign and macOS.
    2. Browser used? Have you tested on a different browser?
    3. Is this happening with a specific file or multiple files?

     

    We're here to help, just need more details.

     

    Regards

    Rishabh

    H
    Hln88
    Known Participant
    August 30, 2022

    Dear,

     

    I too use InDesign 17.4. I just set it back to 17.3 but that doesn't work as well.

    I use the latetst update of Windows.

    I tested in Microsoft Edge and safari.

    It happens with all files. I however have 400 documents. From what I notice is that the 30 or maximum 90 days sometimes work, but all longer periods not. 

     

    I also tested with my 4G internet instead of the Wifi..

     

    It just seems like it's loading too long and afterwards it gives the 'someting went wrong' message.

     

    It is both for documents of 1 page and of 100 pages.

     

    I always had some issues with the dashboard: sometimes I needed to reload many times or reopen the browser before it worked. But once it worked I could easily see the analytics of all documents...

     

    Thankyou!

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