Skip to main content
StudioFerz
StudioFerz
Known Participant
June 1, 2020
Answered

Publish Online | Extremely slow | InDesign 17.4

  • June 1, 2020
  • 31 replies
  • 40417 views

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi All, 

     

    The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

     

    Regards

    Rishabh

    31 replies

    Show previous replies
    TheHeritageExplorer
    TheHeritageExplorer
    Known Participant
    October 3, 2022

    Hi there,

    I've been experiencing the slow loading now for over 40 days, lost count of times spoken to Adobe - think support just don't pass on anything to engineering team. Keep nagging if you can

    a diana
    a diana
    Participant
    October 3, 2022

    Hey everybody!

     

    Anyone having trouble viewing documents posted online? In InDesign Dashboard. Since last week my links (old and new) take a LONG time to load and some don't even open...

     

    Thanks!

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 3, 2022

    Have a look through the forum. Lots of issues being discussed and Adobe is aware of them. When they'll get fixed is anyone's guess.

      H
      Hln88
      Known Participant
      October 3, 2022

      Hi Rishabh,

       

      Still issues on my end as well ever since August. Cannot access any analytics atm.

      Link to the other posts:

      Re: Publish online dashboard loading issues - Adobe Support Community - 13165252

      Re: Publish Online Analytics updated dashboard won... - Adobe Support Community - 13172394

       

       

      Thank you for looking into it, will follow this post 🙂

       

      Helen

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      October 3, 2022

      Hi @Hln88 

       

      Thanks for sharing the link. We have logged the bug and I'll update the information on this thread, so please stay tuned to this discussion.

       

      Regards

      Rishabh

      P
      Pelican25272736ahqp
      Participating Frequently
      October 3, 2022

      We have the same issue.

      1. It's takes forever to prepare to publish
      2. Once published the link keeps on loading and we can't see the slides. You can dowload the pdf put for the interactive elements it's of no use.

       

      It happens with multiple files. The browser doesn't matter.

      I'm using the latest version 17.4 as well.

      Please fix asap.



      N
      Nick26404198lrxl
      Participant
      October 3, 2022

      Same issue here. This needs to be resolved quickly.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      October 3, 2022

      Hi @StudioFerz @Nick26404198lrxl @Pelican25272736ahqp @Manan Joshi @Martina2417454549ke ,

       

      A bug has been logged to investigate this further, I'll share more information here as soon as I hear from the team.

       

      Regards

      Rishabh

        M
        Martina2417454549ke
        Participant
        October 2, 2022

        Hi, I have exactly the same problem. I tried it in different browsers and sent it also to people. We all have the same issue. Its lloading very very sow. The upload works normal but the file doesnt load online. what can I do? I need to send work projects out.

          Q
          qwfqwf
          Known Participant
          October 1, 2022

          I'm using publish online to host an important presentation, having been building out this content for a couple of months, with zero issues, I am now finding that the loading speed is too slow to load video, and even pages of the presentation in a timely manner. 

           

          Each Video is ~20-30mb, and previously loaded perfectly.

           

          What could be causing this, it's definitely not an issue with the presentation or file size, is it that Adobe's servers are down?

           

          I need this feature to be working or it literally useless, there's no point having a hosted publishing option if it doesn't work.

           

            James Gifford—NitroPress
            James Gifford—NitroPress
            Legend
            October 1, 2022

            Complaints about Publish Online's performance have been increasing. First... have you had anyone test the document's performance from other places around the net? Such bottlenecks can be very localized, and come and go for no apparent reason.

             

            That said, I am beginning to wonder if PO has been under-supported all along, and as it rises in popularity and use, the servers and connectivity allotted to it are becoming overloaded. All part of why the more experienced heads here tend to warn users not to make it an essential or core element of any business plan. Adobe tries out supplementary services like this all the time; sometimes they are maintained and boosted as use goes up; other times they are discontinued for not having met expectations.

             

            —

              TheHeritageExplorer
              TheHeritageExplorer
              Known Participant
              October 1, 2022

              Don't like to say this, but think Adobe support is a total waste of time. It's soul destroying really, you contact technical support, you have the conversation again that you've had many times before, but you know you're really just being fobbed off. It's evident that technical support is based in a totally different location to Adobe proper, and my own personal conclusion to my ongoing problems is that technical support are almost frightened to pass on reported issues to Adobe engineering team.

              the culture is so bad that I've even had Adobe forum professionals (these are honorary) say to question me why I should expect more, particularly as Publish Online is free. I did make the point that it isn't free, and that if it wasn't for Publish Online, I wouldn't be paying for any Adobe software. Where do I progress with my problems I ask. On Thursday this week, yet again I had the support guy on the phone, and yes, he confirmed that Publish Online documents were extremely slow loading, he even tried loading the same PO docs at his end and confirmed were slow.  Then he repeats again that engineers are aware of issue, but no set timescale to resolve. What sort of answer is that? As I say, support is something of a mind-f"x%
              Pity really because the actual product is for me fantastic, almost perfect APART FROM THE SLOW LOADING OF PUBLISH ONLINE DOCUMENTS - HELP- I'M GOING MAD WITH FRUSTRATION!!!!!

                Willi Adelberger
                Community Expert
                Willi AdelbergerCommunity Expert
                Community Expert
                October 1, 2022

                Can you give us information on your problem?

                 

                TheHeritageExplorer
                TheHeritageExplorer
                Known Participant
                October 1, 2022
                Are you an Adobe employee can I ask?
                tomb49116655
                tomb49116655
                Participating Frequently
                September 30, 2022

                Hi all

                 

                I've been putting a deck together with animated elements for the past 2 days, clicked 'publish online' and none of the gifs run properly / every page takes ages to load despite the fact that i compressed all the gifs down to a max of 3mb each. I'm also having problems opening old links to previous work and have spoken to a friend who's having the same issue. have tried clearing my cache and cookies and resetting my indesign preferences and re exporting but still no joy, someone please help!

                rayek.elfin
                rayek.elfin
                Legend
                October 1, 2022

                Adobe's servers are experiencing issues, it seems.

                Rishabh_Tiwari
                Community Manager
                Rishabh_TiwariCommunity Manager
                Community Manager
                September 30, 2022

                Hi @StudioFerz ,

                 

                Sorry to hear about the trouble. Please share a few more details like:

                 

                1. The version of InDesign & OS.
                2. Is this happening with a specific file or multiple files?
                3. Is this happening on a specific browser or multiple browsers?
                4. Could you please share a sample published link?

                 

                Regards

                Rishabh

                StudioFerz
                StudioFerzAuthor
                Known Participant
                September 30, 2022

                • InDesign 17.4
                • Multiple files
                • Multiple Browsers (tested Chrome, Firefox and Safari)
                • Samples:
                https://indd.adobe.com/view/95f91660-36a0-4bc4-8c22-bdf8bd200eb7
                https://indd.adobe.com/view/9afb1001-a75b-4f45-a45b-36bcaf94aebd

                R
                Russ W
                Inspiring
                September 1, 2022

                The new dashboard with date range options will no longer update 'since published' stats for us.
                This used to be the norm. All stats since published. And now those stats wont work after 2 days of trying.
                You seem to have made this update to relieve pressure on your servers perhaps? But its now not working at all apart from within 30 day range.

                Rishabh_Tiwari
                Community Manager
                Rishabh_TiwariCommunity Manager
                Community Manager
                September 1, 2022

                Hi,

                 

                We're so sorry to hear about the trouble. Please try the steps shared below:

                 

                • Sign out of InDesign and Creative Cloud Desktop app.
                • Close CoreSync and all Adobe-related services from the Task Manager/Activity Monitor.
                • Reboot the machine.
                • Sign back in on the Creative Cloud Desktop app and launch InDesign from there and check again.

                 

                If this doesn't help, please share a few more details like:

                 

                1. The exact version of InDesign & OS.
                2. Is this happening with a specific file or multiple files?
                3. Have you tested this on different browsers?

                 

                Regards

                Rishabh

                R
                Russ W
                Inspiring
                September 5, 2022

                Hi and thanks, but this does not work.
                Im on Indesign 17.0.1. Mac OS Catalina 10.15.7. Safari 15.4
                Before any requests to update to latest version of anything I have tried other browsers and colleagues with the very latest updates to indesign and mac os get the same problem.
                This is a Adobe Publish Online dashboard server issue and def not related to our software. Nobody has been able to get full stats since date published or even for 1 year since the dashboard update.
                This is a problem as obvisouly some clients require these stats ongoing.
                Any further help or fixes appreciated.

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices