Participant

Question

Save/Save as are greyed out, as well as undo and redo. Key commands don't work either.

Forum|Forum|4 years ago
January 26, 2022
11 replies
12125 views

I'm running InDesign 2022 17.01 on a Macbook Pro 2019 OS Monterey V 12.1.

I use indesign on this computer every single day with no issues, but today, I am unable to save my projects or use undo/redo. I restarted indesign earlier to address the undo/redo problem and it worked for a while, but eventually was disabled again. At the time, I was able to save my files so I felt comfortable restarting the program. But now, both save and undo/redo are disabled. I was however able to succesfully export, which requires saving. Very strange.

other things that may or may not be related:

- Text boxes in one of my projects are creating duplicate edges and I have to double click them for the text to readjust inside the new parameters. Usually the text adjusts while I drag the box. This is only happening on one of my projects open, while the other is normal.

- Zooming with my fingers on my trackpad is randomly disabling and I have to relaunch the program to fix it. Zoom on trackpad works in other windows on my computer and in other Adobe Programs while this is happening.

As I was typing this, the program went unresponsive after I attempted to package my file as a work around to not being able to save. I got a pop up that said "InDesign is shutting down. A serious error has been detected."

M

maxg40277246

Participant

This is also happening to me across multiple InDesign files. I cannot save, save as, undo or redo - using the dropdown or the keyboard. Exporting as an IDML was the only way to prevent a total loss of work. I seem to associate this happening when I use the eyedropper tool - might just be coincidence. Please fix this Adobe!
Running InDesing 20.5 on MacOS 15.7.1

jamie7607

Participant

Same. It keeps hapenning, with different files, too. There doesn't seem to be any specific thing I'm doing except all of a sudden, I notice I can't undo anything, or when I try to save, nothing happens. It's really really annoying. Some other little glitches ... images rendering super-pixelated, selecting fonts taking FOREVER. I thought it was my computer but it's just started, and it's only InDesign acting up.

leo.r

Community Expert

Same. It keeps hapenning, with different files, too.

By @jamie7607

What are your InDesign and operating system versions?

N

Noelie36639055hbw2

Participant

I'm having similar issues right now. I have to create a simple cover for a class project. As soon as I add anything to my created file (text, rectangle, etc.) the undo/redo, save, save as, etc. is all greyed out. When I go to close the document, it will ask if I want to save the changes that have been made. If I click yes, it will tell me that the file cannot be saved under a different name, even if I make no changes to the name of the file. It will then ask me again if I want to save the changes I made. All I can do is click "no" and start from scratch. InDesign updated just a day or two ago for me, so I'm not sure what the issue is.

A

Amanda36502508dzsz

Participant

This just happened to me. 2 hours of work down the drain because i cannot freaking save. It won't even save on exit. WTMF...

leo.r

Community Expert

This just happened to me. 2 hours of work down the drain because i cannot freaking save. It won't even save on exit. WTMF...

By @Amanda36502508dzsz

Please check this recent similar discussion:

https://community.adobe.com/t5/indesign-discussions/command-z-greyed-out-in-indesign-2024/m-p/14916938#M592588

It has links to other discussions on the subject (although I'm not sure they include a definite solution to this serious issue.)

L

Lovelle267528063hgq

Participant

It's still happening!!!

I cannot save my file or redo/undo is greyed out as well. I cannot click 'save as..' neither.

I lost my hours of work for the second time...

leo.r

Community Expert

It's still happening!!!

I cannot save my file or redo/undo is greyed out as well. I cannot click 'save as..' neither.

By @Lovelle267528063hgq

Can you Export as IDML?

M

Marcella24156187um26

Participant

hi this is still happening!! just worked on a mega file of 500+ pages and I can't save any of the updates!!! it's hours of work!!!

it started glitching with the text being slow, then not able to undo and then all the actions for SAVE/ SAVE AS are greyed out!!! this is really really bad @Adobe!

leo.r

Community Expert

hi this is still happening!! just worked on a mega file of 500+ pages and I can't save any of the updates!!! it's hours of work!!!

then not able to undo and then all the actions for SAVE/ SAVE AS are greyed out!!!

By @Marcella24156187um26

First, try to export to IDML then open IDML.

Also, if it means that you didn't save your file for hours then make a habit to save often.

B

bentofty

Participating Frequently

this just happened to me too. Windows 10 - Indesign 19
Perhaps it is when you are saving your indesign files to a shared cloud service - this has caused issues for me in the past. And I think this time it seems to again (dropbox).
Perhaps try saving your files locally that isn't share cloud connected. Then when you have finished with them move to the cloud if need be.

B

bentofty

Participating Frequently

Update - nope thats not the cause. Still happening when working on local files.

O

Obie Harrup III

Participating Frequently

WHEN IS ADOBE GOING TO FIX THIS ISSUE??!!
This keeps happening.
I'm on v18.1 with OS 13.2.1 and still having the same issue!I don't seem to remember ever encountering this before CC.
___________________________________________________

One loss-less solution (as mentioned in previous threads) that seems to work is exporting the file as an IDML file.

It's a hassle, but seems to work so you can restart the program.

Rishabh_Tiwari

Community Manager

Hi @Obie Harrup III ,

We're so sorry to hear about the trouble. In this main thread, it's mentioned that the issue is with saving the file & Undo/Redo, so are you experiencing both issues? If yes, can you confirm if this is happening with a specific file or multiple files? Would you mind updating InDesign to the latest version which is 18.2.1 and let us know if you're still experiencing the issues?

Thanks

Rishabh

O

Obie Harrup III

Participating Frequently

Thank you for the quick response.
Yes, I'm experiencing both issues irregardless of which file I'm working on.
I've just updated InDesign and my system software.

We'll see if this issues continues.

Anshul_Saini

Community Manager

Hi there,

We are sorry to hear about your experience. I hope the issue is resolved by now. If not, please update to InDesign v17.1 released globally today and let us know how it goes.
If you don't see the v17.1 update, please try the steps suggested in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html).

Regards,

Anshul Saini

Steve Werner

Community Expert

It sounds like it may be a corrupted InDesign file

Start by shutting down your computer. Try reopening InDesign by itself. If it opens, try opening a different InDesign document. If it opens successfully, try reopening the original InDesign document. If it opens, save it as an IDML file (File > Save As > InDesign CS4 [or later]). Reopen the IMDL file and save it. This may be able to recover the original file.

If you're having problems with every file, try restoring your InDesign preferences and caches following these instructions:

Adobe InDesign: Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com › adobe-indesi...

Good luck!

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