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beejay-forum
Participant
October 31, 2015
Answered

screen flashing black when moving objects

  • October 31, 2015
  • 30 replies
  • 27380 views

Just bought new mac, when using InDesign the screen keeps flashing black when I move objects.

    This topic has been closed for replies.
    Correct answer maxx.dube

    Apple tested my MacBook pro and they found that the problem came from Adobe software. The problem happens because of one of my GPU. I have an Intel Iris Pro and a NVIDIA GeForce GT 750M. The problem happens only when my computer use the smaller one (Intel Iris Pro). I turned off the "automatic graphics switching" in the Energy Saver panel and the problem didn't happen again.

    30 replies

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    bucksommerkamp
    Community Expert
    bucksommerkampCommunity Expert
    Community Expert
    August 10, 2016

    Here's a video I made showing what's happening here. Interesting data point: I do NOT have a secondary monitor, but one giant HP Envy 34C connected to a Macbook Pro via mini DisplayPort.

    Also note I am on MacOS Sierra beta (10.12 Beta (16A270f)) but this appears to be happening to non-beta users, too.

    Thanks for any tips on how to proceed! (it's very hard to do work in InDesign when you can't move stuff around).

    P
    Paragraphix
    Known Participant
    August 10, 2016

    Try to change your Cursor-size (Make it a bit larger)

    This fixed it for me in InDesign (The screenshot is german but i hope it helps).

    Sadly this didn't fix it in Photoshop/Acrobat... but i was more than happy that this fixed the InDesign problem for me.

      niklas of scenid
      niklas of scenid
      Participant
      August 10, 2016

      Fixes the flashing for me. I have to resize the cursor to the first mark, though. Below that it has no effect. But it's really tedious and of course pretty stupid to resize the cursor every time I want to use Illustrator... :/

        niklas of scenid
        niklas of scenid
        Participant
        July 27, 2016

        Unfortunately this does not solve the issue for me. I have a MacBook Pro (Retina 13 Inch, Early 2015) and therefore only the Intel Iris Graphics 6100 (1536 MB). This means that I don't have the option to switch graphics cards.

        I am really annoyed by the constant flashing. It makes working with InDesign on my external display virtually impossible...

        PLEASE help!!! Thanks!

        My specs again:

        MacBook Pro (Retina 13 Inch, Early 2015)

        El Capitan Version 10.11.5

        16 GB 1867 MHz DDR3

        Intel Iris Graphics 6100 1536 MB

        500 GB SSD

        External Display (that's flashing to black when moving objects): DELL P2715Q 68 cm (27") 16:9 Ultra HD-4K

        Adobe InDesign CC 2015.4, Build 11.4.0.90

        A
        Anonymous
        July 21, 2016

        Also having this issue. Seems to have started after moving to the Mac OS 10.12 Beta (16A254g). Macbook Pro Retina. All updates installed for InDesign. Both graphic switch and cursor fixes do not work.

        I
        ivarl94084321
        Participant
        July 21, 2016

        I have iMac retina and display 2 Dell and tried this.

        Move the Cursor size a bit to the right .... and now it works fine.

          Kim Campbell
          Kim Campbell
          Participant
          May 26, 2016

          Hi.

          I was experiencing the flickering issue in both photoshop & indesign cc (latest versions) on my mid 2014 pro retina 15" running on the latest el cap update. (It's been happening since I updated)

          I noticed the issue also happened when i "shook" the cursor to magnify it, leading me to believe this is some kind of issue related to the cursor...Anyway, I turned off the shake feature, which didn't help my adobe issues, I then increased the size of my cursor from one point up from normal & it has resolved the issue for now. The only problem is it messes with the brush sizes in photoshop. Total pain in the ass, but maybe this will help some of you using indesign.

            P
            Paragraphix
            Known Participant
            July 28, 2016

            Iam having the same Problem in InDesign (Changing the OSX Cursos-Size has fixed this one for me) and also in Acrobat.

            in Acrobat i could not get it fixed.

            I hope that Apple delivers a patch in the near future since the flickering is really annoying over time.

            Also: The Problem disapear when i unplug my second Monitor!

            This is getting really frustrating...

            Specs:

            El Capitan 10.11.6

            iMac (Retina 4K, 21.5" end 2015)

            3,3 ghz i7 // 16 gb ram // Intel Iris Pro Graphics 6200

            M
            maxx.dubeCorrect answer
            Participant
            May 23, 2016

            Apple tested my MacBook pro and they found that the problem came from Adobe software. The problem happens because of one of my GPU. I have an Intel Iris Pro and a NVIDIA GeForce GT 750M. The problem happens only when my computer use the smaller one (Intel Iris Pro). I turned off the "automatic graphics switching" in the Energy Saver panel and the problem didn't happen again.

              T
              taryny
              Participant
              June 29, 2016

              I don't have the Automatic Graphics Switching checkbox in the Energy Saver Window... Any clues as to how else I could fix this problem?

                B
                bluecke
                Participant
                June 29, 2016

                I don't have that option either... I'm getting so annoyed of the flashing! My mac specs:

                iMac (Retina 4K, 21.5-inch, Late 2015

                Processor 3.3 GHz Intel Core i7

                Memory 16GB 1867 MHz DDR3

                Graphics Intel Iris Pro Graphics 6200 1536 MB

                Anyone pls help? I've talked to Adobe and they said they couldn't do anything to help and told me I need to take my Mac in to get diagnosed?! I'm pretty sure this is a problem on Adobe's end..

                A
                alexfelixgross
                Participant
                May 11, 2016

                also having the same issue. please fix!!!!

                It seems everyone on here needs indesign to work and flashing a black screen every time you move anything around really isnt ideal especially when we're paying for a service.

                Steve Werner
                Community Expert
                Steve WernerCommunity Expert
                Community Expert
                May 11, 2016

                If you haven't already done so, please post a Bug Report here:

                Feature Requests/Bug Reports

                List the full specs of your hardware. I suspect that this is related to specific hardware. Some people find it only on external monitors.

                M
                maxx.dube
                Participant
                May 10, 2016

                I also have the same problem! Macbook retina 2014 Indesign CC 2015

                T
                taryny
                Participant
                May 9, 2016

                I am having this problem too. It's super frustrating and hard to work properly!

                Mine is on a secondary monitor and only that screen flashes black, when I move images around in InDesign or duplicate.

                  S
                  samraggioli
                  Participant
                  April 13, 2016

                  Just got a new 4k 21.5 Imac and now I am having the same black out issue as you all!  Any fix yet???

                  I also notice slight flickering in Illustrator

                  ryanr68479231
                  ryanr68479231
                  Participant
                  April 6, 2016

                  Just to add an observation I have had running dual monitors...

                  Even with the other monitor turned off my InDesign still gets the black screen when you move/duplicate an object. Interestingly it doesn't if you unplug it completely from the thunderbolt port.

                  Late 2015 iMac 21.5" 4k retina with a secondary monitor

                  El Capitan 10.11.4

                  InDesign CC Release 2015.3 Build 11.3.0.34

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