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screen flashing black when moving objects

Forum|Forum|10 years ago
October 31, 2015
30 replies
27380 views

Just bought new mac, when using InDesign the screen keeps flashing black when I move objects.

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Correct answer maxx.dube

Apple tested my MacBook pro and they found that the problem came from Adobe software. The problem happens because of one of my GPU. I have an Intel Iris Pro and a NVIDIA GeForce GT 750M. The problem happens only when my computer use the smaller one (Intel Iris Pro). I turned off the "automatic graphics switching" in the Energy Saver panel and the problem didn't happen again.

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Plain Views

Participating Frequently

Same problem here... I bought a new 4K iMac yesterday, freshly installed Indesign CC. goes to black every one or two times I move a object. very annoying.

MysticKnight

Known Participant

Same problem here.

Late 2015 iMac 21.5" with 2 Secondary Monitors

El Capitan 10.11.4

InDesign CC Release 2015.3 Build 11.3.0.34

The entire screen flashes quickly to black and then returns to normal when I move files around. It does not happen all the time. As a matter of fact, most of the time it does not happen. It seems to happen more when I overlap files but I haven't been able to reliably repeat the problem in any specific pattern. This is only a problem in InDesign.

nthomson1414

Participant

It sounds like my problem is similar but different than everyone else's(?). My coworker and I only get the flashing black screen when using the text tool cursor inside a text box -- and it's very sporadic. For us, it isn't happening when moving objects and neither of us is using two monitors. However, I DID try something I saw posted about changing cursor size (in System Prefs under "accessibility") to one step above normal, and I have NOT had any issues since (and it's been a week now). Granted, I can't stand the larger cursor and it causes oddities in Photoshop with brushes, but the black flashing screen has not reappeared. I wonder if that would temporarily fix everyone else's issues with their flashing back screens?

nthomson1414

Participant

I've been having a similar issue from BEFORE updating to "El Capitan." We hoped that updating to El Capitan would solve the problem. It hasn't. My issue started 2-3 weeks ago. Suddenly (not consistently) when using text tool, I click in a text box and the whole InDesign screen goes dark. When you release the click, it goes back to normal. Click in the box again -- black screen again. It's like a strobe light. The only way I get it to stop is to restart InDesign. I have one monitor only and I'm on a "Mid 2010 iMac." Anyone else having this issue??? When I research, I see people posting about Photoshop doing something similar, but have found nothing about InDesign doing it. I have filed a bug report already as well.

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wlym

Known Participant

I'm having this issue (suddenly) too! Restarting InDesign "fixes" it for a little while and then it starts again.

This is one of a litany of bugs and weird interface decisions that are making working in CC rather frustrating. I'm getting really close to ending my CC subscription and going back to CS6.

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Vision Tank

Participating Frequently

I am using the 2015.3 (11.3) just released. It has not being fixed, for me either really annoyed how long this has been going on for

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gtburg

Participant

For those still watching this thread I have come across one solution (though not very glamorous – not my solution by the way). If you go to "System Preferences – Accessibility – Displays" and increase the cursor size it seems to stop the flashing (for the moment). The thread I found, which I can't find now, said to take it to the second bar on cursor size, I found mine works at just over half way to the second bar which means the cursor isn't HUGE.

I hope this helps someone else until the problem is fixed properly.

Cheers

G.

Steve Werner

Community Expert

There probably were some changes in the accessibilty features in El Capitan that triggered the apparent bug in InDesign. Because it requires testing with a second monitor, it would be easy to miss.

Steve Werner

Community Expert

If those who have experienced this haven't done so, please file a bug report here:

Feature Requests/Bug Reports

Please test the workaround provided by @gtburg, and mention that which, will help the engineers fix the bug.

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gtburg

Participant

More info on my system if it helps at all with the bug.

iMac (Retina 4k, 21.5-inch, Late 2015)

Running OS X El Capitan 10.11.1

Processor 3.1GHz Intel Core i5

8 GB Ram

Second monitor: Dell U2412m VGA with Mini Display adapter (I have a Display Port – Mini Display cable arriving soon to test)

I've tried both InDesign CC 2014 & CC 2015, when I move objects with a mouse in InDesign the iMac monitor flashes black every 2nd or 3rd time when I release the mouse button. Tonight I unplugged the monitor and am working in CC 2014 and it is much better though still flashes every now and then, probably every few minutes again after moving an object.

I haven't tried InDesign on the second monitor at this stage.

Cheers

G

Steve Werner

Community Expert

I'd suggest filing a bug report here so Adobe engineers are aware of the problem:

Feature Requests/Bug Reports

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gtburg

Participant

I just bought a 21.5" 3.1ghz 4k iMac. Freshly installed every from scratch... InDesign flashes black constantly when moving objects, not every time but probably every third time I move something.

Any solutions yet??? Very frustrated!!!!!

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Vision Tank

Participating Frequently

No fix yet please let me know if you find one!

BobLevine

Community Expert

Have you checked for updated video drivers?

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OctoStudios

Participant

Same problem here any luck with a fix?

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Vision Tank

Participating Frequently

Hi unfortunately much to my disappointment this has still not been fixed! If you find a fix please share this has been so annoying for me as most of my working time is on indesign.

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Vision Tank

Participating Frequently

I too am having this problem just purchased a Retina iMac last week when in indesign with a second monitor any movement in indesign causes my screen to go black. As above the problem does not happen when I disconnect the second monitor. Come on Adobe can you sort a fix out for this it is driving me crazy!