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M
Matzki2
Participating Frequently
March 30, 2022
Answered

Symbol font unavailable

  • March 30, 2022
  • 5 replies
  • 4506 views

After updating to ID v17.2 I no longer have the Symbol font available to use. Photoshop and Illustartor still seem to support it. I'm worried I'm the only one with this problem since I cannot find any info. addressing this anywhere. Any ideas, help or reference would be greatly appreciated.

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Correct answer HARSHIKA_VERMA

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

5 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
May 10, 2022

Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 5, 2022

    Hi @Matzki2,

     

    We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

     

    I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

     

    Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

     

    In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

     

    Regards,

    Anshul Saini

    R
    Regine24032540fx8e
    Participant
    April 13, 2022

    Hi Anshul

     

    Thank you and the Adobe Team for looking into this!
    This is causing such a problem for us as we work on a medical publication that uses Greek symbols.  I have been getting pop ups in InDesign that InDesign is not longer recognizing TTFs. We are finding that we can no longer use the Symbols Font or Zapf Digngbats. They are True Type Fonts that are system fonts that cannot be removed or replaced. We are currently troubleshooting alternative solutions. I also tried to uninstall InDesign 17.2 , go back to 16.4 and do the gradual upgrade, as someone suggested, but I had no luck.

     

    I am personally using a brand new MacBook Pro and on the Monterey OS.

     

    Please, please help! Thank you!!!

     

    Regine

    E
    EdwardCPI
    Inspiring
    April 13, 2022

    Try rolling back to InDesign 17.01 and using that instead of 17.2.

      M
      Matzki2Author
      Participating Frequently
      March 31, 2022

      Thanks to Everybody! 👍👍

      E
      EdwardCPI
      Inspiring
      March 31, 2022

      Other people (including myself) are having problems with fonts not showing up in InDesign after updating to 17.2. I spent quite a bit of time yesterday troubleshooting this. It appears to be a bug in 17.2 For me, the font not showing up was Big Caslon Medium. For someone else (see thread below) it was Milo. For others, it was different fonts. The only "solution" for this problem is to revert to 17.01. Not really a solution but it works for now until Adobe fixes the bug.

      The other thread that talks about this is here:

      https://community.adobe.com/t5/indesign-discussions/font-not-available-in-indesign-but-is-available-everywhere-else/td-p/12837912

        Willi Adelberger
        Community Expert
        Willi AdelbergerCommunity Expert
        Community Expert
        March 30, 2022

        Updating does not remove any font. If it was a T1 font, you should replace it with a OTF or TTF font.

         

        What font was lost?

        M
        Matzki2Author
        Participating Frequently
        March 30, 2022

        The Symbol font I have always used is the one that come with the System (Mac OS). I believe it is currently OpenType - TTF.

        E
        Community Expert
        Eugene TysonCommunity Expert
        Community Expert
        March 31, 2022

        Try removing the font and reloading it.

        https://support.apple.com/en-gb/guide/font-book/fb34862/mac

         

        Other things to try

        Try resetting your preferences:
        The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
        Further info and instructions here if needed:
        https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

         

        ---

        Reinstalling rarely fixes everything - you can do a complete reinstall using the
        Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

         

        ---

        Report bugs or make a feature request

        https://www.adobe.com/products/wishform.html

         

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