Known Participant

Question

Text Disappearing and limited Undos in InDesign CC

Forum|Forum|12 years ago
February 24, 2014
72 replies
47852 views

I recently upgraded to Creative Cloud. I have a iMac Processor 2.66 GHz Intel Core i5 I upgraded the OS to 10.9.1 a couple of months ago in preparation. In the InDesign 9.2 CC. My text randomly disappears while I am working on it. I have to click off it then click back where I think it is and send to the front to get it back. Sometimes just zooming in and out will bring it back or other various things. It is not actually deleting the text just the view of it, but I can't work on it if I can't see it. It is really annoying and cutting into my productivity. Has anyone else had this problem? Also, I am unable to do more than 1 or 2 undos where as in CS 5 I could do multiple undos. Is that normal for CC? Is there somewhere you can set the number of undos? I could not find anything under preferences. This is also a problem as I am used to being able to go back a few steps when I change my mind on something.

Any help on either issue would be appreciated.

Thanks!

This topic has been closed for replies.

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lindsayfrench

Participant

I am having these problems also... type disappearing and limited undos. This is frustrating to see that it has been going on for years..... Any fixes??

mistfall

Known Participant

I'm having the text problem too

BobLevine

Community Expert

Start a new discussion with full details of whatever issue you're having. This thread is from five years ago and going to lock it.

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AaronShep

Participating Frequently

Contrary to what's being stated here, Adobe still seems to be supporting InDesign CS6 to the extent of fixing basic problems, even if features aren't being updated. After having these common problems with InDesign CS5 under El Capitan, I just tested CS6 on the same machine for multiple undos, and they don't seem to be limited. This version is 8.1, with a 2015 copyright date. I downloaded the update through Creative Cloud, which updates any CS6 apps on your computer as well as CC apps. (I subscribe to it for the photography CC apps only). But you should be able to get the same updates through the InDesign Help menu.

InDesign CS5, though, appears to be a lost cause.

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AaronShep

Participating Frequently

This has got to be something caused or revealed by El Capitan, not by any change in InDesign. I'm getting these same problems in InDesign CS5 on El Capitan, plus fonts disappearing from my font list.

gwenw86950699

Participant

I'm using windows. having the same issues.

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ryanr71409663

Participant

I'm working on a brand new (week out of the box) iMac (El Capitan 10.11.2), using brand new Adobe CC InDesign downloaded programs (from 5 days ago), had no problems the first few days, and TODAY the disappearing type happened over and over again on a document I had been working on for a couple days without any problem. The text box is not linked to any other box. It's a very weird and scary freakish thing that has NEVER EVER happened to me in 25 years of working on Macs, or a dozen or more on Abobe products! The document is on my iMac, not using any Cloud or other servers, and I'm not part of any network. It's definitely a Program defect.

jj0ness

Participant

Has anyone worked out the fix for this yet? I've just been delivered a new iMac at work and having the same problems on CS6 indesign (display errors, fonts disappearing from menus and limited undos). I've worked out the quick fix by deleting cache but the problem returns after a few hours of running the problem.

Additional problems are: a message saying 'out of memory' and regular crashing.

This is very frustrating for obvious reasons.

Please help

BobLevine

Community Expert

I assume you have El Capitan on that new Mac.

CS6 is completely unsupported and this forum is littered with problems with that combination. CS6 has reached EOL and will never be updated to run properly on El Capitan.

I'm afraid you're on your own here.

Beyond moving to Creative Cloud I have no suggestions.

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convey360

Participant

Hi Bob,

I was just wondering — how confident are you that the application version is the issue here? I'm having the same issues and the worst thing that could happen is that I make the upgrade and still have the same problem.

Do you have any other thoughts on this?

Thank you.

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convey360

Participant

Thanks Bob. The discouraging thing is that the disappearing text and limited undo's issue started before I installed El Capitan. I assumed this was a font issue and hoped installing the new operating system would fix it. At first, this worked. Unfortunately, today the issue is back. I'm just not convinced it's CS6, but then again I have no other ideas.

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cherylgillmanlee

Participant

I am pretty darn sure this is an Indesign issue because I'm not having a problem with undos, text disappearing, and the font list disappearing in any other program. It's very annoying that all three of these things are happening when working on one file and I have 320 files: spreads I'm editing for a yearbook! It's such a waste of my time. I'm running El Capitan on a Mac Pro 3.5 GHz 6-Core Intel Xeon E5 with 16 GB memory. Cher

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convey360

Participant

So, I'm having the disappearing text issue too, and it's truly annoying. I'm wasting so much time over it. I am using CS6, on a Mac running El Capitan 10.11.2. Is the consensus that if I upgrade my Adobe tools my issue will go away? Has anyone who was having this problem had it solved by upgrading?
Thanks.

BobLevine

Community Expert

CS6 is unsupported under El Capitan.

If you want to be sure that a move to CC will help, I encourage you to give the trial a test drive. 30 days should be enough to know.

B

bee_bomb

Participant

I also am having the disappearing text and limited undos issue, but on Indesign CS6! This issue began happening sporadically last month, and now occurs every time I work on a document. Anyone else with CS6 having this issue? Any advice on how to solve? Its incredibly frustrating.

Thanks!

BobLevine

Community Expert

What operating system?

B

bee_bomb

Participant

OSX El Capitan, 10.11.1.

I just saw that other people are having problems with CS6 in El Capitan-- I'm nervous to uninstall, however, as I do not have Time Machine configured on my computer (thus don't know what would happen if I delete/revert back to Yosemite).

M

Macca0026

Participant

I have this issue as well and I am using CS5.5 with El Capitain. Is there a fix for this?

BobLevine

Community Expert

CS5.5, like CS6 is unsupported under El Capitan. You can try trashing your preferences but beyond that you're on your own.

c_support

Participant

Having the same problem on 3 macs with El Capitan and InDesign CS6. We've tried resetting preferences and all of that but can't get to the root cause of this.

Does anyone know of a way to make this issue occur on demand so that you guys can bring it to Adobe's attention so that they can release a specific bugfix update for it?

We can't make it happen on demand, but it happens frequently enough to make CS6 unusable.

BobLevine

Community Expert

Adobe has made it clear that CS6 will not be updated again…ever.

CS6 is not supported under El Capitan so you are, unfortunately, on your own.

c_support

Participant

Sorry to burst your bubble there Bob, but I spoke to Adobe support on the phone last week as we have both InDesign CC 2015 and InDesign CS6 and I was told that if they release updates for ID CC 2015 that are relevant to CS6 they will push it out for CS6 as well. I've seen updates to it every now and then, though very rarely.

Why else would Adobe's bug reporting tool still be up and accepting bug reports for CS6, and why should I NOT be posting things about it in case other users around find fixes that they discover by themselves that will work for me as well and the rest of the community?

Obviously we know CS6 isn't officially supported on El Capitan, but when I asked on the phone, the engineer said that updates will still be released if they become available and are created, it's just that there is no more live support from Adobe for CS6.

I really don't appreciate your negativity on this, and, as you are not Adobe staff, I won't lend much credence to what you say.

Thank you for posting though.

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