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gridirect
Known Participant
February 24, 2014
Question

Text Disappearing and limited Undos in InDesign CC

  • February 24, 2014
  • 72 replies
  • 47852 views

I recently upgraded to Creative Cloud. I have a iMac Processor 2.66 GHz Intel Core i5 I upgraded the OS to 10.9.1 a couple of months ago in preparation. In the InDesign 9.2 CC. My text randomly disappears while I am working on it. I have to click off it then click back where I think it is and send to the front to get it back. Sometimes just zooming in and out will bring it back or other various things. It is not actually deleting the text just the view of it, but I can't work on it if I can't see it. It is really annoying and cutting into my productivity. Has anyone else had this problem? Also, I am unable to do more than 1 or 2 undos where as in CS 5 I could do multiple undos. Is that normal for CC? Is there somewhere you can set the number of undos? I could not find anything under preferences. This is also a problem as I am used to being able to go back a few steps when I change my mind on something.

Any help on either issue would be appreciated.

Thanks!

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    72 replies

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    Bing Cadaver
    Participating Frequently
    June 16, 2014

    I have updated to Indd 9.2.2 and disappearing text / limited undos is still a problem. It happens randomly…though it seems to be on either multi page documents or documents that have several placed images.

    Also issue of exporting PDF directly from InDesign: can take an extremely long time during which it is not possible to use indd until the PDF is created. As with the text/undos this happens randomly. I quite Suitcase the last time this occurred however it continued to happen.

    As I mentioned previously it feels like the old days of an application struggling to run without enough memory available. I'm no software engineer, but could a memory allocation problem be the cause?

    Wondering if anyone has gone back to 9.0 or CS6 version and if this solved these issues?

    iMac 2.93Ghz i7 / 8gb ram / 1tb SATA disk (500gb free space)

    OSX 10.7.5 / Indd 9.2.2 / Suitcase Fusion 5 (v16.2.0)

    D
    Deano968
    Participating Frequently
    June 19, 2014

    I also have a new problem since the last upgrade - Flashing on and off of any image with an effect that overlaps another image - it's driving me bonkers....

      D
      Deano968
      Participating Frequently
      June 9, 2014

      I think this is a question we'd all like to know the answer to?

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        Adobe Employee
        BDinkar
        Adobe Employee
        June 10, 2014

        Hello,

        We are still working on this issue and have trying hard to reproduce the problem at our end. We have tried it out on different Mac OS mostly on Mavericks but the issue is not reproducible for us. The issue is not file specific as we did try out with the files with which users are facing this issue.


        But still if you are able to reproduce this consistently with few files, please send them to us @sharewithID@adobe.com ( Please do not send the zip file as gets blocked). Also, When you encounter the issue, kindly check the console warnings ( Type "console" in Spotlight search) and copy the console messages and send it across to us.

        Just try to launch with fresh preferences and then when you encounter the issue, copy the console warnings and send it across to us along with the test files with which you are facing the issue.

        As I said, we are working on this and very well understand that this is a critical issue and a very frustrating one. 

        Regards,

        Dinkar

        InDesign Engineering

        B
        Adobe Employee
        BDinkar
        Adobe Employee
        June 10, 2014

        About the text disappearing issue, We have fixed one issue related to disappearing text. The issue is :

        "If we are having inline/anchored object and we apply any transparency effect (inner shadow, bevel etc) on inline/anchored object, now if we will type in the textframe then text as well as image will disappear for 3-4 seconds and then appears back."

        The fix would be available soon in our next CC update.

        I am not sure if you are facing a similar issue, but this is the one we have fixed. Please let us know if the you are encountering text disappearing issue in a different situation. A video would certainly help.

        Thanks,

        Dinkar

        A
        AaronTriStar
        Participant
        June 9, 2014

        I run an art dept and all 3 of my designers on their machines are having the same problem of the text disappearing and the undos going away in InDesign CC. We all have different machines, (1) i5 and (2) i7 mac book pros, running mavericks. The text disappearing problem is more of an annoyance, because when you zoom out and back in it reappears.

        Seems like Adobe was initially interested in this issue but now has given it up. Come on Adobe fix this problem—not having Undos is affecting ability to work quickly.

        I am considering having my designers go back to CS 6. We didn't have half the issues we are having with CC.

        Thanks!

        Aaron

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          cathleenkwas
          Participant
          December 7, 2016

          I'm on CS6, but get files from people with CC (I also have CC but don't like working in it due to the wide palette windows taking up too much room.) Anyway, I'm having the problem of disappearing text and limited undos as well. I have a brand new MacBook pro, and running the latest version of OS, 10.12.1.

          S
          stephanier68352821
          Participant
          March 15, 2018

          Does anyone know if this issue has been resolved? I started having this issue with my new iMac Pro 2017 running 10.13.3, which I purchased a week ago and have limited undos 2-3 and text disappearing too. The odd thing is, I do not have that problem on my Macbook Air, which is running the same system and CS6 as well. This has become quite annoying and unproductive. I tried calling into Adobe and they give no phone support for CS6 InDesign at all–talk about customer service!

          B
          Bernard22091950
          Participant
          June 6, 2014

          As it looks like we're on our own with this and that Adobe doesn't care much about this, has anyone had any luck with deleting and reinstalling InDesign CC? How does one do this anyway, if the CC app says that InDesign is up to date?

          D
          Didier Aerlebout
          Participant
          June 6, 2014

          I reinstall it, reset its preferences, erase everything in the library etc... the problem re-appears every time. It slows our productivity. The undo and the font display issue appears strangely together. By the way i repair permissions also.

          G
          gridirectAuthor
          Known Participant
          June 6, 2014

          Did you also Reset preferences in Creative Cloud?

          Sign in at creative.adobe.com

          Go to user name or icon in upper right corner of page.

          Click My Application Settings

          List comes up click on clear settings next to InDesign

          I deleted the 2 folders on my computer described in the resetting preferences doc, but I forgot to do this as well the first time.

          I just deleted preferences again and did it this time. We will see if it makes a difference.

          I also still have older versions of InDesign (CS5 and CS3) still sitting on the computer. I don’t run them, but they are there. Could that be the issue? Anyone else with this issue still have their older version on their computer?I was reluctant to delete CS5 because that was our last copy before we switched to the monthly cloud. If I want to delete them or at least CS3. How do you make sure you trash everything. If I do an uninstall from the original disks will it try and delete any of my current InDesign Files?

          Laura Farrell

          Senior Art Director

          The GRI Marketing Group

          203-261-3337 ext 12

          lfarrell@gridirect.com

          B
          Bernard22091950
          Participant
          June 5, 2014

          Yes, it's still an issue.  Five months now...

          D
          Deano968
          Participating Frequently
          June 5, 2014

          Not sure if this will ad to the possibilities or muddy the waters even more... It doesn't seem to be file specific for me. I have a template file for my time sheets that has never misbehaved, just now it has?

          B
          Bing Cadaver
          Participating Frequently
          June 4, 2014

          …so obviously a (by now) known bug. Any response from Adobe as to when we can expect a fix? I've noticed that the frequency of version updates has slowed down…hopefully this means Adobe are spending a bit more time testing them BEFORE release!

          D
          Deano968
          Participating Frequently
          June 4, 2014

          I'm still struggling too. A 20 pager I was working on yesterday didn't have any undos at all which is annoying, and the text disappeared all the time. Not good when trying to finalise artwork for print. I have sent files over before and the problem wasn't able to be replicated - I can do that again with this job but its a biggie once collected?

          This issue is a real pain when it happens, and boy does it slow workflow down!

          It kinda does need sorting...?

          D
          Didier Aerlebout
          Participant
          June 4, 2014

          I confirm the same problem on several machines in our studio, on different configs, iMacs, MacPro. Limited undo and text disappears in OSX 10.9.2 and in 10.9.3.

          I have a 3 ghz 8-Core Xeon E5 with 32 Go ram, Two AMD 700 and 400 go of free space on my SSD. Same problem.

          InDesign is up-to-date on all macs (9.2.1).

          S
          Sam1234
          Participant
          May 23, 2014

          After 2 updates from adobe, the issue is still not fixed. There are 29 replies to this thread and similar threads to the same issue in other sections. How long does it take until adobe fixes a genuine bug?

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