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R
Relo
Participant
October 1, 2024
Question

Unable to Save InDesign Files Directly to NAS Server

  • October 1, 2024
  • 24 replies
  • 1666 views

Hello, why can't I upload files to Indd when it worked fine for years. Most graphic designers and studios work with NAS devices. I can't save anything, I have to make copies and restore files. Can something be done about it? Thank you very much rh

 

 

<Title renamed by MOD>

    24 replies

    MikaelRav
    MikaelRav
    Participating Frequently
    August 28, 2026

    I have the same problem. Started recently I believe. 

    Can open and save existing files, save .idlm-files but can’t save new files from InDesign. Need to save locally and move to server. Have added Full disk access to InDesign. Tried installing InDesign 20.5.5. Same problem. “InDesign is unable to save this file. We tried, but it appears to be damaged.” Then it leaves a 0 Kb dummy file.

    ###

    Macbook Pro M5 Pro

    Macos 26.6.2

    InDesign 21.5.1

    Connecting to an afp-server.

    F
    Francisco Jav34877626u5gx
    Participant
    August 27, 2026

    Estoy teniendo problemas para guardar archivos de InDesign. Me deja guardados en el Escritorio Local, pero no puedo guardar en mis unidades de Red. He probado a desinstalar…, verificar permisos de red local, y sigo sin poder guardar los archivos, solo me los permite guardar como  IDML

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    August 27, 2026

    Hi ​@Francisco Jav34877626u5gx , thanks for the update, and I’m sorry you’re experiencing this after the recent macOS update.

    Could you please confirm the exact InDesign version you’re using? Since other users can still save to the same network drive, please restart your Mac, disconnect and reconnect the network share, and verify in Finder that you can create, copy, rename, and delete files in the same network folder.

    Then, in InDesign, create a new blank document and test Save, Save As, and Save a Copy to that network location, and let us know which operations succeed or fail. Please also confirm which network protocol you’re using, such as SMB, and its version if available.

    As an additional isolation test, please create a new macOS administrator account, connect to the same network share, and test saving a new INDD file from there. Ref: Set up a new user on Mac. 

    Please share the results so we can narrow this down further.

     

    Thanks,
    Abhishek

    F
    Francisco Jav34877626u5gx
    Participant
    August 28, 2026

    Hola Abhishek

    Si guardo el archivo de indd en el disco local no hay problema. Dicho archivo lo arrastro (copio) a la carpeta del NAS y se puede abrir y guardar sin problema, pero no deja guardar como ni guardar una copia. hacer esta operación con todos los trabajos, no es ni practico ni operativo.

    He reiniciado el ordenador varias veces. El resto de programas de Adobe guardan sin ningún problema. Llevo años utilizandando este sistema y nunca ha fallado, tanto con equipos windows como MacOS.

    La version de Indd es: 21.5.1

    ¿Qué puedo hacer? ¿Tendría que descargar alguna versión anterior de indd?

    Gracias.

    D
    default24685116w5arhw
    Participant
    August 18, 2026

    We have the same Issue! In the past working, saving, opening from NAS worked 99% of the time. We have TB of files on NAS

    • now “save as” is not working anymore saying “Indesign cannot save this file. File seems to be damaged.” I only see then a 0 byte file on the NAS
    • Copying the file to NAS is working
    • Opening from NAS is working
    • Saving on NAS is working
       
    • BUT “save as” to NAS is NOT working

    MacOS: 26.6.1
    Adobe: 21.5.1
     

     

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 19, 2026

    Hello ​@default24685116w5arhw 

     

    I’m sorry to hear you’re having similar trouble with InDesign. Would you mind sharing the following details along with a brief screen recording of the behavior in Save vs Save as, so we can check this further with the team:

    • Which NAS protocol (for example, SMB/AFP) and version are you currently using?
    • Are all users connecting to the NAS using the same protocol and configuration?
    • Did this start happening after a recent update/change?


    Also, try removing and re-enabling Full Disk Access for InDesign under System Preferences, and update the NAS protocol/firmware (if any) to see if it helps.

     

    Looking forward to hearing from you.
    Anubhav

    F
    Francisco Jav34877626u5gx
    Participant
    August 27, 2026

    Sí, otros usuarios del AS pueden guardar. Yo desde esta mañana, no he podido. La noche pasada el Sistema Operativo se ha actualizado Sequoia 15.7.9 , desde entonces InDesign no me ha funcionado

    Celine35709910p1p3
    Celine35709910p1p3
    Participant
    March 23, 2026

    Hi Adobe team,

    I am having the same issue with my Indesign files (using a MacBook Pro). As an in-house designer, I work with a large volume of files, and it isn’t efficient to save them locally moving them to our servers. What is the current timeline for resolving this issue?

    My current version of Indesign is: Version 21.2 

    Thanks
    Selin.

      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      March 24, 2026

      Hi ​@Celine35709910p1p3,

       

      Sorry to hear you’re running into this, I understand how disruptive this can be for your workflow. Could you please confirm the exact error message you see when trying to save files directly to the NAS drive?

      It would also help if you could share details about the network path, such as the number of hops involved in reaching the NAS server. Additionally, were you able to involve your IT or network team to check if the connection and permissions are working as expected on their end?

      Also, please confirm if this issue is limited to InDesign only or if you’re seeing similar behavior with any other non-Creative Cloud applications as well.

       

      Looking forward to your update so we can take this forward.

      Abhishek

      Celine35709910p1p3
      Celine35709910p1p3
      Participant
      April 6, 2026

      Hi Abhishek,
      Thanks for getting back to me. Please see the answers below.
       

      1. The network path used is a standard corporate network shared drive ( eg \server-name\shared-drive\folder)
      2. At this stage, we have not received similar reports with other non-adobe applications saving to the same network path
      3. Other Applications are able to save files to the network drive without any issues however last week Adobe Illustrator couldn’t save one file.
      4. We have verified that users have the correct permissions to the network share and the network connection is stable and functioning as expected.
      5. Error screenshot is attached.

        Thanks
        Celine.
        Mike Witherell
        Community Expert
        Mike WitherellCommunity Expert
        Community Expert
        October 1, 2024

        Can you describe with detail your NAS and how it is set up? Some NAS are setup with software to backup your computer. Some NAS can also be mapped as a network drive allowing direct read/write. How is yours installed?

        Mike Witherell
        Abhishek Rao
        Community Manager
        Abhishek RaoCommunity Manager
        Community Manager
        October 1, 2024

        Hi @Relo,

         

        We completely understand how frustrating it can be when something that worked perfectly for years suddenly stops. 

         

        Could you please share which version of InDesign you’re using and the details of your operating system? Also, is this issue happening with all files stored on the NAS server, or just a particular file?

         

        InDesign can sometimes have trouble saving files directly to network drives. A common workaround is to save the file locally first, then manually move it to the NAS. Additionally, you could try checking if the NAS server permissions or connection settings have changed recently, which might be causing the issue.

         

        Let me know if this helps, and I’m happy to assist further!

         

        Best,  
        Abhishek Rao

        R
        ReloAuthor
        Participant
        October 1, 2024

         Thank you very much for your reply, I always use the latest versions of Adobe collection on a monthly subscription basis. But the solution after so many years to save something locally and then copy it to the NAS is frustrating as I pay a lot of money to Adobe. In addition, I work in a team, so several of us access the NAS. Some graphic designers work from home. The NAS was thoroughly checked several times by an IT technician and the intakes were reviewed. Illustrator, Photoshop works fine. Only Indd closes its temporary files and they cannot be subsequently saved. The problem occurred only after some time, about 6-9 months of using the NAS. It makes my work harder and longer. It happens that graphics that are not current for the client are used and this causes financial costs. I would be very happy if you could solve the problem. I read the forums and there are many of us with this problem. Thank you very much for your reply Horvath.

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