Participant

Answered

Unable to Save InDesign Files Directly to NAS Server

Forum|Forum|2 years ago
October 1, 2024
48 replies
2339 views

Hello, why can't I upload files to Indd when it worked fine for years. Most graphic designers and studios work with NAS devices. I can't save anything, I have to make copies and restore files. Can something be done about it? Thank you very much rh

Correct answer Abhishek Rao

Hi everyone,

Thank you for your patience, and I’m sorry for the disruption this issue has caused, particularly for workflows that rely on saving InDesign files directly to network servers.

This behavior has been logged as a bug, and the product team is actively investigating and working on a fix.

In the meantime, as a workaround, please try switching the server connection/file-sharing protocol from AFP to SMB and test the workflow again. We have seen reports where the issue does not occur when using SMB.

Please let us know whether switching to SMB resolves the issue for you. I’ll continue to follow the progress and update this thread as soon as we have more information.

Thanks again for your patience!

Abhishek

S

satisfied_Rhapsody63d6

Participant

92 / 5.000

Same problem: INDESIGN WON'T save to NAS YES, save to MAC HAS ANYONE FIXED THIS? THANKS

Abhishek Rao

Community Manager

Hi @satisfied_Rhapsody63d6,

Sorry to hear you're experiencing the same issue. Could you please try the workaround suggested in the Correct Answer, specifically switching the server connection/file-sharing protocol to SMB, and let us know if you're then able to save InDesign files directly to the NAS?

Please share the results after testing so we can continue to track this.

^

Abhishek

Abhishek Rao

Correct answer

Community Manager

Hi everyone,

Thank you for your patience, and I’m sorry for the disruption this issue has caused, particularly for workflows that rely on saving InDesign files directly to network servers.

This behavior has been logged as a bug, and the product team is actively investigating and working on a fix.

In the meantime, as a workaround, please try switching the server connection/file-sharing protocol from AFP to SMB and test the workflow again. We have seen reports where the issue does not occur when using SMB.

Please let us know whether switching to SMB resolves the issue for you. I’ll continue to follow the progress and update this thread as soon as we have more information.

Thanks again for your patience!

Abhishek

francks35953424

Participant

on est déjà en smb vu que les macs ne prennent plus l’afp

francks35953424

Participant

J’ai une solution qui pour l’instant marche.
J’ai essayé

-’d'abord d’enlever dossiers dans la bibliothèque du système (certains dossiers d’application support, préférences en rapport avec Indesign… ) Désolé je sais plus lesquels
ensuite dans le dossier bibliothèque de la session, certaines préferences (cf capture d’écran).
et redémarrer le Mac

francks35953424

Participant

nous avons le même problème aussi dans le parc machine que j’ai en gestion. Le pire c’est que tous les macs ne réagissent pas pareils alors qu’ils sont à jour avec la même version OS et indesign (à savoir os Tahoe 26.6.2 et ID 21.5.1
Que faire?

J’ai aussi virer les préférences ID pour essayer mais sans succès.

D

Doug272090357sny

Participating Frequently

I also have this issue, no problems before the latest update. I did everything suggested, reset preferences, you name it I did it. Even did the Adobe Cloud clean and did a clean install to the previous version b4 the issue and it did not work. It is not practical for the Adobe manager to suggest saving to the desktop and copy to the network. It slows down work progress and allows for possible recent job versions.

J

jesperlund

Participant

We had the same problem at our office, “InDesign is unable to save this file. We tried, but it appears to be damaged” and a 0 Kb dummy file.
I would recommend switching to an SMB-protocol and try again, this worked for our colleague.

B

Bart28732287rqg7

Participant

where is the switch on a Mac?

4

403Tech

Participant

.

MikaelRav

Participating Frequently

I have the same problem. Started recently I believe.

Can open and save existing files, save .idlm-files but can’t save new files from InDesign. Need to save locally and move to server. Have added Full disk access to InDesign. Tried installing InDesign 20.5.5. Same problem. “InDesign is unable to save this file. We tried, but it appears to be damaged.” Then it leaves a 0 Kb dummy file.

###

Macbook Pro M5 Pro

Macos 26.6.2

InDesign 21.5.1

Connecting to an afp-server.

W

wanjas10406130

Participant

I have excatly the same issue after updating to Sequoia. It’s the sam ein all IDD versions back to 2024.

MikaelRav

Participating Frequently

After updating our server and connecting via SMB I can now save InDesign-files directly to the server.

F

Francisco Jav34877626u5gx

Participant

Estoy teniendo problemas para guardar archivos de InDesign. Me deja guardados en el Escritorio Local, pero no puedo guardar en mis unidades de Red. He probado a desinstalar…, verificar permisos de red local, y sigo sin poder guardar los archivos, solo me los permite guardar como IDML

Abhishek Rao

Community Manager

Hi @Francisco Jav34877626u5gx , thanks for the update, and I’m sorry you’re experiencing this after the recent macOS update.

Could you please confirm the exact InDesign version you’re using? Since other users can still save to the same network drive, please restart your Mac, disconnect and reconnect the network share, and verify in Finder that you can create, copy, rename, and delete files in the same network folder.

Then, in InDesign, create a new blank document and test Save, Save As, and Save a Copy to that network location, and let us know which operations succeed or fail. Please also confirm which network protocol you’re using, such as SMB, and its version if available.

As an additional isolation test, please create a new macOS administrator account, connect to the same network share, and test saving a new INDD file from there. Ref: Set up a new user on Mac.

Please share the results so we can narrow this down further.

Thanks,
Abhishek

F

Francisco Jav34877626u5gx

Participant

Hola Abhishek

Si guardo el archivo de indd en el disco local no hay problema. Dicho archivo lo arrastro (copio) a la carpeta del NAS y se puede abrir y guardar sin problema, pero no deja guardar como ni guardar una copia. hacer esta operación con todos los trabajos, no es ni practico ni operativo.

He reiniciado el ordenador varias veces. El resto de programas de Adobe guardan sin ningún problema. Llevo años utilizandando este sistema y nunca ha fallado, tanto con equipos windows como MacOS.

La version de Indd es: 21.5.1

¿Qué puedo hacer? ¿Tendría que descargar alguna versión anterior de indd?

Gracias.

D

default24685116w5arhw

Participant

We have the same Issue! In the past working, saving, opening from NAS worked 99% of the time. We have TB of files on NAS

now “save as” is not working anymore saying “Indesign cannot save this file. File seems to be damaged.” I only see then a 0 byte file on the NAS
Copying the file to NAS is working
Opening from NAS is working
Saving on NAS is working
BUT “save as” to NAS is NOT working

MacOS: 26.6.1
Adobe: 21.5.1

Anubhav M

Community Manager

Hello @default24685116w5arhw

I’m sorry to hear you’re having similar trouble with InDesign. Would you mind sharing the following details along with a brief screen recording of the behavior in Save vs Save as, so we can check this further with the team:

Which NAS protocol (for example, SMB/AFP) and version are you currently using?
Are all users connecting to the NAS using the same protocol and configuration?
Did this start happening after a recent update/change?

Also, try removing and re-enabling Full Disk Access for InDesign under System Preferences, and update the NAS protocol/firmware (if any) to see if it helps.

Looking forward to hearing from you.
Anubhav

F

Francisco Jav34877626u5gx

Participant

Sí, otros usuarios del AS pueden guardar. Yo desde esta mañana, no he podido. La noche pasada el Sistema Operativo se ha actualizado Sequoia 15.7.9 , desde entonces InDesign no me ha funcionado

Celine35709910p1p3

Participant

Hi Adobe team,

I am having the same issue with my Indesign files (using a MacBook Pro). As an in-house designer, I work with a large volume of files, and it isn’t efficient to save them locally moving them to our servers. What is the current timeline for resolving this issue?

My current version of Indesign is: Version 21.2

Thanks
Selin.

Abhishek Rao

Community Manager

Hi @Celine35709910p1p3,

Sorry to hear you’re running into this, I understand how disruptive this can be for your workflow. Could you please confirm the exact error message you see when trying to save files directly to the NAS drive?

It would also help if you could share details about the network path, such as the number of hops involved in reaching the NAS server. Additionally, were you able to involve your IT or network team to check if the connection and permissions are working as expected on their end?

Also, please confirm if this issue is limited to InDesign only or if you’re seeing similar behavior with any other non-Creative Cloud applications as well.

Looking forward to your update so we can take this forward.

Abhishek

Celine35709910p1p3

Participant

Hi Abhishek,
Thanks for getting back to me. Please see the answers below.

The network path used is a standard corporate network shared drive ( eg \server-name\shared-drive\folder)
At this stage, we have not received similar reports with other non-adobe applications saving to the same network path
Other Applications are able to save files to the network drive without any issues however last week Adobe Illustrator couldn’t save one file.
We have verified that users have the correct permissions to the network share and the network connection is stable and functioning as expected.
Error screenshot is attached.

Thanks
Celine.

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