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Why do I get SharedContent plugin error?

Forum|Forum|14 years ago
June 14, 2011
36 replies
327329 views

My indd document was created in iD CS5.5. On opening in iD CS5, there is a popup which says that SharedContent plugin was used in the creation of the file. The popup then provides the option to proceed anyway. Will I be safe doing that, or is there a workflow for installing the plugin in CS5?

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Correct answer Steve Werner

You cannot open an InDesign CS5.5 file directly in InDesign CS5. You need to choose File > Export > IDML and open the IDML file in InDesign CS4 or CS5.

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A

angela814

Participant

I have CS5 at home and at work. I have a PC at home and a Mac at work. When trying to open a file I made at home at work, I get the shared content plugin error. My husband has 5.5 on his home computer and I also made a document there that is giving me the same problem when I try to open it at work. I tried saving it as an InDesign Template, but it gave me the plugin error when I tried it on my computer at home and the same thing at work. I tried downloading the latest patch things, but that didn't help on either my home or work computers.

Is there any way I can fix it from work (where I am now)? I would try emailing it to my husband to mess with at home, but our internet is down and the file is probably too big to send anyway.

Peter Spier

Community Expert

Are you sure you also have CS5 on your computer at home? It sure sounds like both you and your husband have CS5.5. The only way to move a file backward is to export from the newer version. Is the internet down at home or at work? If you have a connection at work I can send you an upload link and I'll convert the file for you.

A

angela814

Participant

I definitely have CS5, but the problem is solved now. I had my husband export the file as an IDML and that worked perfectly. Thanks though!

Angela Decker

A

amie979

Participant

I also have just had the same problem - received the indesign artwork from a client to update and couldn't open the file because it said 'it uses one or more plug-ins which are not available on my system' - never had this problem before? I'm running Indesign 5 version 7.0.4 as have just updated everything through adobe - help!!

BobLevine

Community Expert

You have received a CS5.5 or CS6 file. Time to upgrade or have the client send you an IDML file. If you have to return an InDesign file I would strongly recommend the upgrade route.

Bob

P

peter minneapolis

Participating Frequently

The missing sharedcontent plun-in issue seems to be ever more popular, but the "more like this" links in the forum Web interface doesn't display any relevant posts. Is there a way to fix this? Is there a way to add a few FAQs and solution links into the boilerplate that's added to email posts? Suggesting a Google search for "InDesign sharedcontent plugin," without quotes, would provide solution links as well as pointing posters to the use of Google searches.

HTH

Regards,

Peter

_______________________

Peter Gold

KnowHow ProServices

Bob Levine wrote:
You have received a CS5.5 or CS6 file. Time to upgrade or have the client send you an IDML file. If you have to return an InDesign file I would strongly recommend the upgrade route.
Bob

M

maryann1020

Participant

Hi,

I was told by the designer that InDesign 5 can open 5.5 but I got the message about the plug-in. I need to read it in CS5.

I created a drop box account so that you could send me the IDML file. I hope you can access it. Thanks.

https://dl.dropbox.com/u/85478417/PassItOn_Buckslip_rev.indd

Appreciate it.

BobLevine

Community Expert

The designer is wrong.

Bob

M

maryann1020

Participant

That's what I thought, but she was determined to be correct. Thanks for your help.

J

JTDezines

Participant

Same problem here, given a file that another designer made and I have no way of contacting them. Little help here. I'm using CS5.

https://www.dropbox.com/s/1mhwluyjg1uudtr/Pure%20Clean%20Insert%206.15.11.indd

Much obliged!

P

Pickory

Legend

Done, pm me an email address to return the file.

J

JTDezines

Participant

Thank You!

J

JH_VSF

Participant

Hello folks,

Hate to say that I would love to get some assistance with this as well. Received a file this morning from the UK that was created in 5.5. I am on 5. I've attempted downloading a trial of 5.5 but am met with an error when the Adobe Download Assistant attempts to open the disk image it just downloaded.

Here is my link: https://www.dropbox.com/s/w4imvlk356pw14q/Boots%20Template.indd

Any assistance would be greatly appreciated.

Justin

Peter Spier

Community Expert

You should ask the people who supplied the file for the .idml...

J

JH_VSF

Participant

I have emailed them, but since they're in the UK I won't get a reply of any kind for another 24 hours. I needed to work on the file today, but it's not looking like it will happen.

That's the way it goes sometimes.

Thanks for the suggestion.

J

A

Anonymous

I think I'm having the same issue. I have cs5 at home and brought a project home from school which i'm guessing on cs5.5 How do I get it to work wth cs5?

Peter Spier

Community Expert

You export to .idml from CS5.5 at school...

A

Anonymous

i'm home now though

F

faiz_mawlayi

Participant

Hi, I just received a indesign fil created in CS5.5 from work and Im running CS5 on my mac laptop, working from home...

Is it possible for someone to help me convert it?

Thanks,

Faiz

Peter Spier

Community Expert

Is there nobody where you work who can export the .idml for you?

F

faiz_mawlayi

Participant

I wish that would be the case, but my colleague sent me this last night, and she only works mondays since she is on maternity leave

Would greatly appreciate some help!

Regards,
Faiz

M

Melissa LM

Participant

Hi all. I'm so sorry to ask this, but I'm having a similar situation. I have a document created on CS5.5 that I desperately need to open up on another computer, and don't have access to the original document. Could someone please help me?

Peter Spier

Community Expert

I'm sending you a link, but I'm confused by your comment that you don't have access to the original document. If you don't have the document, how can we convert it? Perhaps you meant you don't have access to CS5.5.

O

Ondrej Muskat

Participant

Peter (or anybody else who can help), I was trying to find an online solution for this common problem with CS5.5 in to CS 5.0 but I couldn't find any. I only got update for my home computer but cannot get update for CS5.5 in my work (long story). Could you please be so kind and turn it into IDML file?

Link to my dropbox

[removed by moderator]

If you could email it to me: [removed by moderator]

I'll be very grateful. Thank you

Message was edited by: Peter Spier

E

eugeniofr

Participant

Can anyone help me with the same problem too?? I would really appreciate it, as I don't have the CS5.5 version available near me and I need to work on this with CS5.

Dropbox link: https://dl-web.dropbox.com/get/MSTTPA%20Magazine.indd?w=a8fad9f9

E-mail: eugenio_f AT hotmail DOT com

Thanks!

Peter Spier

Community Expert

evidently your dropbox link is restricted....

E

eugeniofr

Participant

Sorry, forgot to put it in the public folder.

http://dl.dropbox.com/u/23952767/MSTTPA%20Magazine.indd

H

HokieIDT

Participant

I also have an InDesign CS5.5 file that I need to be able to open in CS4. I was working at home one day without my laptop from work and downloaded the trial version of CS5.5, and now I can not open the file that I created. The file is located in my dropbox at the following link:

http://dl.dropbox.com/u/46282654/Overview.indd

Peter Spier

Community Expert

Sent...

A

Anonymous

Hi All,

I am terribly sorry to inconviene you all, but I have a small emergency, concerning regarding conversion from ID CS5.5 to CS5.

Would any of you have the time to help me out, as pointed out inthis post?

I thank you in advance,

/Niels Clausen

LINK: http://dl.dropbox.com/u/2591505/PhD/EUCAP2012_Poster_ncjc.indd

My ameil: jerichau DOT clausen YOUKNOWWHAT gmail DOT com

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