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Participant
October 9, 2026
Question

After updating to the latest version of Lightroom Classic, the masking tool no longer recognizes people.

  • October 9, 2026
  • 9 replies
  • 44 views

Having a photograph with people in it—whether in any location, close-up, background, etc.—when I try to apply a mask to detect people, the program tells me that “no people were found”, and therefore it doesn't generate the mask. This started happening after the latest updates, though I'm not entirely sure since I don't use that feature very often.

    9 replies

    johnrellis
    Legend
    October 9, 2026

    [View this post in your web browser. It contains formatting and images that don't appear in email.]

    ​@NasloVeliz Operating system: Mac OS 26
    Version: 26.6.2 [25G83]
    Application architecture: x64
    Metal: AMD Radeon Pro 5500 XT

     

     

    Apple and AMD released a buggy graphics driver for the AMD 500- and 5000-series GPUs on Intel Macs in Mac OS 26.3, and many people have reported similar symptoms with People masks and other AI commands:

    https://community.adobe.com/questions-675/p-people-masking-fails-on-mac-intel-1551766/index3.html

     

    The only known workaround is to roll back to Mac OS 26.2, which is tedious:

    https://community.adobe.com/questions-675/p-people-masking-fails-on-mac-intel-1551766?postid=7687932#post7687932

     

    Given that Mac OS 27 doesn’t support Intel Macs and that AMD stopped selling GPUs to Apple in 2020, I think it’s unlikely that Apple and AMD will release a fixed driver.

    johnrellis
    Legend
    October 9, 2026

    Moderators, ​@Sameer K, please merge with the authoritative thread on this issue:

    https://community.adobe.com/questions-675/p-people-masking-fails-on-mac-intel-1551766/index1.html

    Participant
    October 10, 2026

    Echar la culpa a otros, es la forma mas fácil de decir que Lightroom está empeorando, es lo peor!!!

    Participant
    October 9, 2026

    my LR Info:

     

    Versión de Lightroom Classic: 15.6 [ 202609251514-f839cde9 ]
    Licencia: Creative Cloud
    Configuración de idioma: es-419
    Sistema operativo: Mac OS 26
    Versión: 26.6.2 [25G83]
    Arquitectura de la aplicación: x64
    Cantidad de procesadores lógicos: 20
    Velocidad del procesador: 3,6GHz
    Versión de SqLite: 3.45.1
    Versión de Adobe GSDK: 1.4.0.213

    Memoria incorporada: 65.536,0 MB
    Memoria de GPU dedicada que utiliza Lightroom: 3.498,9MB / 8.176,0MB (42%)
    Memoria real disponible para Lightroom: 65.536,0 MB
    Memoria real usada por Lightroom: 5.268,3 MB (8,0%)
    Memoria virtual usada por Lightroom: 52.340,0 MB
    Tamaño de memoria de caché: 123,3MB
    Versión interna de Camera Raw: 18.7 [ 2743 ]
    Número máximo de subprocesos que usa Camera Raw: 5
    Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
    Memoria virtual de Camera Raw: 1295MB / 32767MB (3%)
    Memoria real de Camera Raw: 1449MB / 65536MB (2%)

    Cache1: 
    Final1- RAM:811,0MB, VRAM:1.543,0MB, _NVC1297.ARW
    NT- RAM:811,0MB, VRAM:1.543,0MB, Combined:2.354,0MB

    Cache2: 
    m:123,3MB, n:270,5MB

    U-main: 108,0MB

    Tamaño de previsualización estándar: 5120 píxeles
    Pantallas: 1) 5120x2880

    Información de procesador gráfico: 
    Metal: AMD Radeon Pro 5500 XT
    Estado inicial: GPU para la exportación compatible de forma predeterminada
    Preferencia del usuario: Automático 
    Activar HDR en la Biblioteca: DESACTIVADO
    GPU para la generación de vistas previas:Automático (S5_7)

    Carpeta de la aplicación: /Applications/Adobe Lightroom Classic
    Ruta de la biblioteca: /Users/naslovelizcampos/Pictures/Lightroom Catalogo/Lightroom Catalogo-v13-3.lrcat
    Carpeta de ajustes: /Users/naslovelizcampos/Library/Application Support/Adobe/Lightroom

    Plugins instalados: 
    1) Adobe Stock
    2) Flickr
    3) Plugin importador de Aperture/iPhoto

    Indicadores config.lua: 


     

    mb43188522
    Participating Frequently
    October 9, 2026

    Here is my LR info

    Marty

     

     

    mb43188522
    Participating Frequently
    October 9, 2026

    I have the same problem. LRc 15.6 Mac OSx 26.6.2 M4 chip. 
     

    Marty

    johnrellis
    Legend
    October 9, 2026

    [View this post in your web browser. It contains formatting and images that don't appear in email.]

    ​@mb43188522 I have the same problem. LRc 15.6 Mac OSx 26.6.2 M4 chip. 

     

    Your problem almost certainly has a different underlying cause, since there are very few reports about problems with People masking on Apple Silicon Macs (e.g. I’m on an Macbook 2023 M2 Max / Mac OS 26.6.2).  I recommend you start a new thread, including the entire output from Help > System Info and whether other AI commands are affected or just People masking.

    johnrellis
    Legend
    October 9, 2026

    Are you on an Intel Mac?  If not, please do the LR menu command Help > System Info, click the Copy button in the upper right corner, and paste into your reply here, so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

    Participant
    October 9, 2026

    ok

    my LR Info

     

    Versión de Lightroom Classic: 15.6 [ 202609251514-f839cde9 ]
    Licencia: Creative Cloud
    Configuración de idioma: es-419
    Sistema operativo: Mac OS 26
    Versión: 26.6.2 [25G83]
    Arquitectura de la aplicación: x64
    Cantidad de procesadores lógicos: 20
    Velocidad del procesador: 3,6GHz
    Versión de SqLite: 3.45.1
    Versión de Adobe GSDK: 1.4.0.213

    Memoria incorporada: 65.536,0 MB
    Memoria de GPU dedicada que utiliza Lightroom: 3.498,9MB / 8.176,0MB (42%)
    Memoria real disponible para Lightroom: 65.536,0 MB
    Memoria real usada por Lightroom: 5.268,3 MB (8,0%)
    Memoria virtual usada por Lightroom: 52.340,0 MB
    Tamaño de memoria de caché: 123,3MB
    Versión interna de Camera Raw: 18.7 [ 2743 ]
    Número máximo de subprocesos que usa Camera Raw: 5
    Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
    Memoria virtual de Camera Raw: 1295MB / 32767MB (3%)
    Memoria real de Camera Raw: 1449MB / 65536MB (2%)

    Cache1: 
    Final1- RAM:811,0MB, VRAM:1.543,0MB, _NVC1297.ARW
    NT- RAM:811,0MB, VRAM:1.543,0MB, Combined:2.354,0MB

    Cache2: 
    m:123,3MB, n:270,5MB

    U-main: 108,0MB

    Tamaño de previsualización estándar: 5120 píxeles
    Pantallas: 1) 5120x2880

    Información de procesador gráfico: 
    Metal: AMD Radeon Pro 5500 XT
    Estado inicial: GPU para la exportación compatible de forma predeterminada
    Preferencia del usuario: Automático 
    Activar HDR en la Biblioteca: DESACTIVADO
    GPU para la generación de vistas previas:Automático (S5_7)

    Carpeta de la aplicación: /Applications/Adobe Lightroom Classic
    Ruta de la biblioteca: /Users/naslovelizcampos/Pictures/Lightroom Catalogo/Lightroom Catalogo-v13-3.lrcat
    Carpeta de ajustes: /Users/naslovelizcampos/Library/Application Support/Adobe/Lightroom

    Plugins instalados: 
    1) Adobe Stock
    2) Flickr
    3) Plugin importador de Aperture/iPhoto

    Indicadores config.lua: