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J
Jan38184172k8kl
Participant
August 14, 2024
Question

AI denoise causing Lr classic freeze and crash

  • August 14, 2024
  • 5 replies
  • 4453 views

Hi, 2 months ago I build my own desktop with in my opinion good HW. 
CPU: Ryzen 5 7600

GPU: Radeon RX 6800

PSU: Evga 850W gold

Mobo: Asus Rog Strix B650-A Gaming Wifi

RAM: Kingston Fury DDR5 (idk CL and Mhz)

I have an issue that when i apply AI denoise on some photo, one photo is ok and denoise made it's job, but on the 2nd one photo, it freeze and i can not do nothing with it. I have to shut it down via task manager. Anyone have expierenced that before? It also showed me a window which said "GPU Error" (picture at the bottom).

I tryed clear Win install, reinstal whole adobe Lr and cloud, checked all of the drivers and reinstall them aswell and etc. I checked RAM and swap them on Mobo. Still making these errors. I am really frustrated and don't know what to do anymore. This thing only happens in Lr Classic, PS is running veary smooth and i had no issues at all with that, just this stupid Lr..

 

Thanks for any advice.

 

This topic has been closed for replies.

5 replies

B
Bo Zhang
Participant
December 1, 2024

Denoise AI requires big RAM and also page file to support it. My PC has 32 GB RAM configured with 16GB page file but LRc will definitly crash when it is using close to 20 GB of RAMs. Once increased page file to 32GB (same size as the RAM), it is much better now but it will also crash - not daily.  Once crashed, open task manager can easily end it and then restart LRc. To set page file (virtual memory) to the same size of RAM may reduce it this issue. Another big issue is that it will generate huge dump files - it was over 500GB in my PC. I have 1TB C drive only used for Windows & apps. But it was out of storage then stopped PS to function. Finally found there were over 500GB adobe dump files stored in "adobe/CRLog/Dumpfile" folder. 

L
Law_ren_ce
Participating Frequently
August 16, 2024

I'm having the same problem. Modern AMD 5900x with up to date RTX 3060. It happens with or without GPU acceleration.

 

LR freezes the moment I click on "Denoise...." to open the window to set up the AI denoise and the preview is loading. No button works anywhere. No warning. Can't close LR, I have to close it forcefully through Windows 10.

 

This is really irritating, I litteraly have to tell clients they have to wait for their photos.

 

Detail from crash report:

 

</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061239077">
<backtrace crashedThread="0">

 

It looks like it's caused by the GPU or its driver, but nothing points out it is.
I had something similar months ago, but then LR told me that the GPU driver crashed and if I remember correctly, I could still work when I disabled the GPU. Not sure if it was a general crash or again the AI NR tool.

GoldingD
GoldingD
Legend
August 16, 2024
quote

I'm having the same problem. Modern AMD 5900x with up to date RTX 3060. It happens with or without GPU acceleration.

 

LR freezes the moment I click on "Denoise...." to open the window to set up the AI denoise and the preview is loading. No button works anywhere. No warning. Can't close LR, I have to close it forcefully through Windows 10.

 

This is really irritating, I litteraly have to tell clients they have to wait for their photos.

 

Detail from crash report:

 

</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061239077">
<backtrace crashedThread="0">

 

It looks like it's caused by the GPU or its driver, but nothing points out it is.
I had something similar months ago, but then LR told me that the GPU driver crashed and if I remember correctly, I could still work when I disabled the GPU. Not sure if it was a general crash or again the AI NR tool.


By @Law_ren_ce

 

So you have:

AMD 5900x CPU

NVIDIA RTX 3060 GPU

Windows 10

LrC not listed

 

OP has:

Ryzen 5 7600 CPU

AMD Radeon RX 6800 GPU

Windows 11

LrC v13.5

 

Also you state: "but then LR told me that the GPU driver crashed"

 

I think your problem differs from the OP's problem in significant ways, starting with a different GPU. Also that GPU crash is of concern.

 

Please post your own new posting in Discussions. When you do, please include a copy from LrC of /Help/System Info/

    L
    Law_ren_ce
    Participating Frequently
    August 16, 2024

    That makes no sense. I'm having the exact same problem as OP. Why would I create another topic to share the same bug in LR 13.5?

     

    "I have an issue that when i apply AI denoise on some photo, one photo is ok and denoise made it's job, but on the 2nd one photo, it freeze and i can not do nothing with it. I have to shut it down via task manager. "

     

    This is step by step the exact thing that happened to me. 

     

    If you give me one good reason why I would need to start another topic about the exact same problem, I'll leave. 

     

    I know for sure if I was visiting this website, looking for a solution or people with the same problem, I would welcome a single topic where the same problem is centralised over dozens of people starting a new topic describing the same problem.

    GoldingD
    GoldingD
    Legend
    August 14, 2024
    The graphics processor has encountered an unrecoverable error

     

    and

    GPU: Radeon RX 6800

    Likely GPU driver

    OR

    Erroneous gaming features for Lightroom in the Adrenaline software.

     

    see:

     

     

    J
    Jan38184172k8klAuthor
    Participant
    August 14, 2024

    Hi mate, i think that actually really helped. I am now tryin to apply some AI deonise and it did not crashed (at least for now) here down i also post that System info, but I am really happy that links, hope so, helped me with this issue. 

     

    Lightroom Classic version: 13.5 [ 202408062022-6258095b ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 11 - Business Edition
    Version: 11.0.22631
    Application architecture: x64
    System architecture: x64
    Logical processor count: 12
    Processor speed: 3,8GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 0,0%
    Power Source: Plugged In
    Built-in memory: 32405,2 MB
    Dedicated GPU memory used by Lightroom: 4473,8MB / 16337,2MB (27%)
    Real memory available to Lightroom: 32405,2 MB
    Real memory used by Lightroom: 6477,6 MB (19,9%)
    Virtual memory used by Lightroom: 11575,3 MB
    GDI objects count: 1014
    USER objects count: 2758
    Process handles count: 5315
    Memory cache size: 2352,4MB
    Internal Camera Raw version: 16.5 [ 1953 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 2147MB / 16202MB (13%)
    Camera Raw real memory: 2219MB / 32405MB (6%)
     
    Cache1: 
    Preview1- RAM:22,0MB, VRAM:0,0MB, DSCF5056.RAF
    Preview2- RAM:22,0MB, VRAM:0,0MB, DSCF5058.RAF
    Preview3- RAM:22,0MB, VRAM:0,0MB, DSCF5053.RAF
    Final4- RAM:328,0MB, VRAM:0,0MB, DSCF5054.RAF
    Preview5- RAM:22,0MB, VRAM:0,0MB, DSCF5052.RAF
    Final6- RAM:328,0MB, VRAM:0,0MB, DSCF5055.RAF
    Final7- RAM:341,0MB, VRAM:1781,0MB, DSCF5055-Enhanced-NR.dng
    Preview8- RAM:22,0MB, VRAM:0,0MB, DSCF5050.RAF
    Preview9- RAM:22,0MB, VRAM:0,0MB, DSCF5051.RAF
    Preview10- RAM:22,0MB, VRAM:0,0MB, DSCF5059.RAF
    Preview11- RAM:22,0MB, VRAM:0,0MB, DSCF5057.RAF
    NT- RAM:1173,0MB, VRAM:1781,0MB, Combined:2954,0MB
     
    Cache2: 
    m:2352,4MB, n:1167,5MB
     
    U-main: 113,0MB
     
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 2560 pixels
    Displays: 1) 2560x1440
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
     
    Graphics Processor Info: 
    DirectX: AMD Radeon RX 6800 (32.0.11029.1008)
    Init State: GPU for Export supported by default
    User Preference: GPU for Export enabled
    Enable HDR in Library: OFF
     
    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\Jan\Pictures\Ostrava\Ostrava-v13-5.lrcat
    Settings Folder: C:\Users\Jan\AppData\Roaming\Adobe\Lightroom
     
    Installed Plugins: 
    1) AdobeStock
    2) Flickr
    3) Nikon Tether Plugin
     
    Config.lua flags: 
     
    Adapter #1: Vendor : 1002
    Device : 73bf
    Subsystem : 67051eae
    Revision : c3
    Video Memory : 16337
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - 4 - PA278QV (AMD High Definition Audio Device)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x120
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 8
    GL_ACCUM_BLUE_BITS: 8
    GL_ACCUM_GREEN_BITS: 8
    GL_ACCUM_RED_BITS: 8
    GL_ALPHA_BITS: 8
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 32
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 8192
    GL_MAX_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_UNITS: 8
    GL_MAX_VIEWPORT_DIMS: 16384,16384
    GL_RED_BITS: 8
    GL_RENDERER: AMD Radeon RX 6800
    GL_SHADING_LANGUAGE_VERSION: 4.60
    GL_STENCIL_BITS: 8
    GL_VENDOR: ATI Technologies Inc.
    GL_VERSION: 4.6.0 Compatibility Profile Context 24.7.1.240711
    GPUDeviceEnabled: false
    OGLEnabled: true
    GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_texture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_subtexture GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_multitexture GL_IBM_texture_mirrored_repeat GL_AMD_debug_output GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_cube_map GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square GL_NV_texgen_reflection GL_SUN_multi_draw_arrays WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp 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    johnrellis
    johnrellis
    Genius
    August 15, 2024

    "DirectX: AMD Radeon RX 6800 (32.0.11029.1008)"

     

    That's the most recent driver. As a next step as suggested by @GoldingD, verify that the AMD Adrenaline utility hasn't created a profile for LR with bogus "optimizations" (which it has been wont to do):

    https://community.adobe.com/t5/lightroom-classic-discussions/long-time-listener-first-time-caller-amd-7900xtx-video-card-issue/m-p/14526683#M360833 

    Ian Lyons
    Community Expert
    Ian LyonsCommunity Expert
    Community Expert
    August 14, 2024

    Please provide a copy of your 'System Info'. This can be obtained from the LrC Help > System Info menu item. Use the Copy button provided in the System Info dialog, then paste same to the forum.

    J
    Jan38184172k8klAuthor
    Participant
    August 14, 2024

    Yeah, i'll post this right after i arrive at home. I also find that at last GPU driver install from AMD website, it showed that my GPU is not supported and it can not install drivers, wich was really strenge.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 14, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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