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brice6
Participating Frequently
March 13, 2023
Question

Application hangs after splash screen

  • March 13, 2023
  • 3 replies
  • 969 views

Lightroom Classic crashes upon opening.  All I get is the splash screen. MacOs Ventura 13.2.1 latest version of Lightroom Classic.

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3 replies

Sean McCormack
Community Expert
Sean McCormackCommunity Expert
Community Expert
March 13, 2023

Uninstalling from the Creative Cloud app and reinstalling may help if using Methos 2 from @TheDigitalDogs's lonk doesn't work.  

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
March 13, 2023

Please provide a copy of 'System Info'. You can obtain this from the LrC Help > System Info menu item.

B
brice6Author
Participating Frequently
March 13, 2023

I can not get into the program it hangs at catalog selection

TheDigitalDog
TheDigitalDog
Inspiring
March 13, 2023

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
B
brice6Author
Participating Frequently
March 13, 2023

The program does not open the splash screen opens and then the dialog to open a catalog and it hangs there.

TheDigitalDog
TheDigitalDog
Inspiring
March 13, 2023
quote

The program does not open the splash screen opens and then the dialog to open a catalog and it hangs there.


By @brice6

Use method 2 outlined in the URL I provided. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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