Participant

Answered

Can't log into Lightroom mobile on Mac.

Forum|Forum|8 years ago
March 10, 2017
9 replies
14568 views

I have no issues logging into Creative Cloud or Lightroom mobile on my iPad and PC. On the Mac I get the "Get started" and can't log in. It does show that I am login if I go to the help tab. Any Idea what would be causing this?

This topic has been closed for replies.

Correct answer stephen-k

Update: Got LR syncing working again!

Solution:

LR wasn't updating to the latest version either through the in-app Help menu or via the CC desktop app - it thought it was already the latest version. I updated LR and synced started working.

(how to check your version of LR: Keep your Lightroom version up to date )

Steps:

1. Delete the OPM.db file (instructions: Available updates not listed for Adobe Creative Cloud applications )

2. Uninstall LR via the CC desktop app

3. Reinstall LR via the CC desktop app

It's disgraceful that I've had so many issues with the CC desktop app not installing products correctly, not updating correctly, not syncing files correctly, etc, etc, and Adobe just keep releasing buggy software that wastes hours/days of our time and they don't seem to care at all. Already well on the road to switching everything away from Adobe - and I've been using them for at least 15 years and am an adobe certified expert. Shame on you Adobe for charging huge subscriptions for software that doesn't work.

stephen-kCorrect answer

Inspiring

Update: Got LR syncing working again!

Solution:

LR wasn't updating to the latest version either through the in-app Help menu or via the CC desktop app - it thought it was already the latest version. I updated LR and synced started working.

(how to check your version of LR: Keep your Lightroom version up to date )

Steps:

1. Delete the OPM.db file (instructions: Available updates not listed for Adobe Creative Cloud applications )

2. Uninstall LR via the CC desktop app

3. Reinstall LR via the CC desktop app

It's disgraceful that I've had so many issues with the CC desktop app not installing products correctly, not updating correctly, not syncing files correctly, etc, etc, and Adobe just keep releasing buggy software that wastes hours/days of our time and they don't seem to care at all. Already well on the road to switching everything away from Adobe - and I've been using them for at least 15 years and am an adobe certified expert. Shame on you Adobe for charging huge subscriptions for software that doesn't work.

B

Brusca

Participating Frequently

STEPHEN-K!!!!!!!!!!!

SOLVED FOR ME!!!!!

I have tried for a month to figure out this issue and wasted so much time.

Can I now redirect my Adobe subscription to your personal bank account, because you deserve it more than Adobe does.

Adobe has everything!! The market share, the resources and the $$$ to do amazing things. Yet they still develop and release software like it comes out of a garage. The moment a competitor comes along adios!!!

stephen-k

Inspiring

Can I now redirect my Adobe subscription to your personal bank account, because you deserve it more than Adobe does.

haha, sure, my swiss bank account number is...

so glad it helped. only too familiar with that sense of relief when a long-standing frustration is lifted. I usually bounce around the room screeching like an over-excited monkey.

biotracker

Participant

I too have the same issue. I am signed in to CC (I am using one library). I see the below but it will not let me sign in. Please help. Thx.

Theresa J

Community Expert

Biotracker, It is the catalog that matters, not the Library. What message do you get when you try to sign in? Did you log into the Creative Cloud using the CC application?

biotracker

Participant

Thank you for the response Theresa. I have not changed anything (same catalog) since it stopped working. I am logged into CC using the CC application (I tried logging out and back in). I am not receiving any error message I click on the "sync with Lightroom mobile" and nothing happens. Thanks again in advance.

alcbells

Participant

I am also having an issue signing in on my LR program on the PC. I am logged into LR on my iPhone but when I attempt to login on the PC program it allows me to type in my log in credentials but when I press log in, I get a blank grey screen that never loads. It never tells me that I am logged in or not. I tried putting in the wrong password, it gives me an error message that the password is wrong, so apparently its some sort of timing out issue or loading issue. Help?

I am trying to use my presets that I created on my mobile device, I cannot do this if I cannot log in to sync my devices.

Theresa J

Community Expert

alcdupree Have you ever logged in from your PC? Are you logged into your Creative Cloud subscription using the Creative Cloud desktop app? What version of Lightroom are you using?

davidetes

Participant

Theresa, I am having exactly the same issue as alcdupree.

I have logged in to LR mobile from my PC many times. I have been using it regularly for over a year

I am logged into the CC using the app

I have lightroom cc 5.7.1

Any guidance?

Thanks!

Davide

Theresa J

Community Expert

A lot of you have come into this thread and said you have the same problem, but it is still not exactly clear what that problem is. There are several reasons that could be preventing you from logging into Lightroom mobile on your Mac. Double check my bullets.

GrimSanto hasn't confirmed whether or not he is trying to sync a different catalog, or more than one catalogs.

olivierrosset mentions an error message requesting an app update

You must be using LR CC, and be logged into your CC account with the CC application.
ONLY one catalog can be synced to LR Mobile. You can't have catalog's on separate computers and sync them to the same mobile account.
It is very possible that you have synced an older catalog to LR mobile, preventing the current catalog from syncing.
Older versions of LR USED to sync with mobile if you had a CC subscription, but this has recently been removed. (according to a good friend of mine who recently had this happen to him)

GrimSantoAuthor

Participant

Ok to be clear. You can't sync one catalog across 2 computers?

Theresa J

Community Expert

GrimSanto That is correct. You cannot use Mobile sync to sync catalogs across 2 computers. Your option is to put the catalog on an external drive, and physically move it back in forth. Or you could try dropbox, but I think that is risky.

You can sync images to LR mobile and then edit them with a browser on a second computer, but not the Lightroom application.

davidetes

Participant

Same problem - Adobe this looks like a common issue - any guidance?

Thanks!

Davide

Theresa J

Community Expert

Davide, Are you logging in with the Creative Cloud application? Use the Creative Cloud desktop app to manage your apps and services

My version of Lightroom is 15.9. Seems like yours is old. Have you run the latest update?

davidetes

Participant

Thanks Teresa,

I am logged in into the Connective Cloud. If I click on APPS it tells me that Lightroom 2015 is up to date. I have run the latest update ~1 week ago.

The problem persists. I really need to sync some materials to mobile. Any ideas on how to fix?

Thank you very much,

Davide

S

sraiyavitp12591260

Participant

I have a same issue too.

M

meronlida

Participant

I have same issue - very frustrating

adverseFX

Participant

Since yesterday evening, I am having either the same or a very similar issue. I'm signed into CC on my iPhone, Mac, and PC. The iPhone and PC are connected to Lightroom Mobile without any issues. When I'm on the Mac and I click "Get started with Lightroom Mobile" in the upper left corner, a box pops up asking me to sign in to continue. After I enter my password and hit enter(correct username was already filled in), the pop up box grays out and that's it. It never signs in. I've made sure my OS, CC, Lightroom, ect. are all up to date and I've rebooted several times. Nothing I've tried seems to fix this issue. I'm guessing that it's some obscure setting somewhere on my Mac that's preventing me from connecting, but I don't have a clue what it could be. Like GrimSanto, it shows that I'm signed in under the Help menu.

Edit: grammar

Theresa J

Community Expert

Are you signed into your CC account with the CC desktop application?

GrimSantoAuthor

Participant

CC is logged in and Lightroom shows it is logged in as well.

Theresa J

Community Expert

Can you explain how you are trying to log in?

You should use the creative cloud desktop app to log into your subscription for any or all of the Adobe CC apps. You can also log into LR mobile through a browser by logging in first at adobe.com.

There is also the issue of trying to sync your desktop catalog with LR mobile. Maybe this is where you are stuck. Only one catalog can be synced to LR mobile. If you have a different catalogs on your Mac and PC, it won't work.

It's not clear from your question exactly what you are trying to log into, and where.

O

olivierrosset

Participating Frequently

Hi

I do have the same issue.

logged in everywhere but since two days i cant sign in for sync mobile from my desktop app. i have a error 4999 or a plain white scree.

i can log in online tru the website but my lightroom on my mac coputer doesnt want to log in anymore. i also had the message that i need to updated apps.

GrimSanto@

i did try safari ang chrome no result.

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