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R
Randy25045767z7ow
Participating Frequently
December 18, 2022
Question

Completely greyed out app upon opening

  • December 18, 2022
  • 6 replies
  • 928 views

Recently installed Lightroom Classic v12.1 on macOS Ventura 13.1 on a 2022 MacBook Air with M2 chip and every time I opened up the app, it would appear greyed out as in the attach screenshot. I've uninstalled and installed multiple times, have also reinstalled Creative Cloud as well, but no luck with getting Lightroom Classic to load. Other CC apps like Photoshop seem to work fine. 

 

 

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6 replies

GoldingD
GoldingD
Legend
December 18, 2022

Was this install a brand new install, or were you upgrading or updating from a previous install on this computer?

 

R
Randy25045767z7owAuthor
Participating Frequently
December 18, 2022

Brand new install! 

johnrellis
johnrellis
Legend
December 20, 2022

Make sure you've granted LR Full Disk Access (not Files And Folder) permission:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

GoldingD
GoldingD
Legend
December 18, 2022

And a hunch to try out.

 

At the MAC, press and hold down the OPTION key, and click on the LrC startup icon.

 

Hopefully a dialog screen shows up inquiring about what catalog to open. Select New. What happens?

 

if I have that keyboard shortcut wrong, please correct.

R
Randy25045767z7owAuthor
Participating Frequently
December 18, 2022

No dialog screen 😐 

GoldingD
GoldingD
Legend
December 18, 2022

Next an inquiry, in that incomplete LrC screen, do any of the menu items accomplish anything? For one, Help, can you click on /help/system info/

 

If so, can you share that?

R
Randy25045767z7owAuthor
Participating Frequently
December 18, 2022

Some of the menu items work - like under Window and Help, can browse to open a catalog but can't create a new catalog or view settings. I haven't been able to quit and everytime I have opened it, have had to do force quit.  

GoldingD
GoldingD
Legend
December 18, 2022

First an observation

 

So, as a test, I started my LrC, to see if the screen you have ever shows up. I see that screenshot you attached, and it sure looks odd, missing items.

 

On my rig, splash screen comes up, it gets done reading preferences, and interesting, the very screen you shared shows up, but just for a second, then the screen we are used to seeing builds and displays. So something is not getting completed on your rig.

GoldingD
GoldingD
Legend
December 18, 2022

Have you tried:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-not-launching-after-splash-screen.html

note, solution 1 is not removing CC, just signing out, signing in, watch for error messages.

 

R
Randy25045767z7owAuthor
Participating Frequently
December 18, 2022

Something I'm noticing is that the splash screen doesn't even load. It just leads me directly to what I had screenshot! However, I did sign out and sign back in again and no luck with that. 

TheDigitalDog
TheDigitalDog
Inspiring
December 18, 2022

Try logging into another account (you may need to make one); still not working? 
Try starting up in Safe mode (hold down Shift Key when booting); still not working? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
TheDigitalDog
TheDigitalDog
Inspiring
December 18, 2022

Try resetting your Lightroom preferences.

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
R
Randy25045767z7owAuthor
Participating Frequently
December 18, 2022

Just tried this but unfortunately didn't work! 

TheDigitalDog
TheDigitalDog
Inspiring
December 18, 2022

Next, try disabling GPU in the preferences (Performance). Any better?

If not, recalibrate and build a new ICC display profile; the old one might be corrupted. If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile.

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products. Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If the GPU and display profile isn't causing the problem, see:
https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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