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gabrielm44071202
Known Participant
June 25, 2022
Question

Computer Freezing

  • June 25, 2022
  • 3 replies
  • 327 views

Hi

Since latest Lightroom update - it starts normally, but after some actions it suddenly freezes. 

Moreover - the whole computer is freezing (Windows) including Alt-Control-Del.

I am forced to hard-stop the computer. 

 

Any idea? 

This topic has been closed for replies.

3 replies

TheDigitalDog
TheDigitalDog
Inspiring
July 3, 2022

MOVE (don't delete) the .lrdata files when LR isn't running, open LR; does it still crash? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
G
gabrielm44071202Author
Known Participant
June 26, 2022
Dear
Thank you for advising to reset the presets.
Unfortunately this did not help.

I am getting (after re-booting by hard buttons) my computer that crushed a
message in Lightroom that says:

"Lightroom encountered an error when reading from its preview and needs to
quit"

Then it quits, and when I re-start lightroom (classic) it looks normal but
in the next time it crashes (the whole computer) again.

I changed the placement of the cashe file, but this does not help.

Please your advice
Thanks
Gabriel Malamud

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TheDigitalDog
TheDigitalDog
Inspiring
June 25, 2022

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
G
gabrielm44071202Author
Known Participant
July 3, 2022

Hi 

Thanks for your answer, but this did not help. However, I found out that others had issues with their GPU. Therefore I followed some options (switch it off and On, and "reset" LRC for not using it and re-using it). This helped, and now LRC is working fine.

 

Thanks a lot anyway

Gabriel Malamud 

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