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Question

continuous crash lightroom classic

Forum|Forum|3 years ago
July 1, 2022
4 replies
335 views

I can not use lightroom. Every time that I try export lightroom classic crash, with segmentation fault code 11. I already tried to uninstall, clear all, use previous versions, format Mac. Nothing. Don't want to work.

I have a 2020 Mac book Pro with m1.

Any ideas?

macOS

This topic has been closed for replies.

G

G0apher

Adobe Employee

Are there any crash logs at /Users/<username>/Library/Logs/DiagnosticReports? What are you trying to export? Are there any export plugins?

fabrizior41638140Author

Participating Frequently

is full of siri search crashes. I'm exporting normal nef pictures, around 50 or 100 each time. I don't have any plugin.

GoldingD

Legend

Oh, and as you formated your MAC, when you reinstalled LrC, was that a normal install via CC, or did you revover via backup?

fabrizior41638140Author

Participating Frequently

Normal installation via cc

GoldingD

Legend

What LrC version?

fabrizior41638140Author

Participating Frequently

Last one, but I check all versions

TheDigitalDog

Inspiring

You've done everything right software wise that I can think of. Now I wonder about hardware issues, bad RAM.

How is Photoshop running?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

TheDigitalDog

Inspiring

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

If that doesn't work, try logging into another account (you may need to make one), still crashing?
Try starting up in Safe mode (hold down Shift Key when booting), still crashing?
You might want to try running a free utility like Onyx: still crashing?
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

fabrizior41638140Author

Participating Frequently

Already tried all that you suggest. No solution. Formatted Mac, nothing. Changed osx, nothing. No way to use lightroom.

TheDigitalDog

Inspiring

You did a clean install of the OS or you used migration assistant after installation?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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