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Keety-uk
Participant
April 21, 2015
Answered

GPU Acceleration not working

  • April 21, 2015
  • 23 replies
  • 13575 views

Hi,

LIghtroomCC, GPU accel not working, getting "Graphics processor acceleration has been disabled due to errors"

My system info is thus

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

Driver version

Catalyst 14.12

Open GL version 6.14.10.13283

Tested opengl using some benchmarking tools and it works fine, GPU accel working fine in PhotoshopCC

HELP!

    This topic has been closed for replies.
    Correct answer Arpit Kapoor

    Hi Jsyder,

    We have been informed that AMD is aware of this.

    In the mean while, could you try the suggestions mentioned under Post #54 https://forums.adobe.com/thread/1822782?start=40&tstart=0# and check if that makes any difference.

    ~ Arpit

    23 replies

    J
    jdmckinney29
    Participant
    May 20, 2015

    bloody hell. two different computers with the same issue. Please assist. I can open my old D5000 Raw photos but not my D610. Graphics Processor Info: Check OpenGL support: Failed Vendor: Intel Version: 3.3.0 - Build 10.18.10.3277 Renderer: Intel(R) HD Graphics 4400 LanguageVersion: 3.30 - Build 10.18.10.3277

    andy.d.bell
    andy.d.bell
    Known Participant
    April 24, 2015

    Welp.

    Rolling back to 14.4 worked for Lightroom just fine BUT now my GPU doesn't work with Photoshop. I'm running CC 2014, if I upgrade will it help?

    My main issue isn't so much speed with Photoshop, it's that Scrubby Zoom needs GPU acceleration to work, and I need scrubby zoom to work. Anybody have any info on this?

    I spend a lot more time Lr than Ps so Im gonna keep my old video drivers, but this is starting to get frustrating.

    L
    landoloons
    Participant
    May 5, 2015

    It's a hardware spec - the 4400 is a newer Intel chip than the 4000.   If the manufacturer web site says there's no available upgrade, maybe you don't have 4400 graphics hardware.  But I'm a little puzzled because you say the 'Use GPU" box is checked and you get no error messages...

    P
    pictureman100
    Participant
    May 5, 2015

    I have not made it clear enough, let me try again. I have the Intel HD 4000 driver Version ( 9.17.10.2932 ). Intel says my driver is up to date. But although my GPU is checked and Lightroom 6 CC, gives me no warning message. I still can not use my GPU unless I uncheck. 

    Also Camera Raw in Photoshop 2015 CC will not work.

    Thank you for replying.

    M
    mrksmnch
    Participant
    April 24, 2015

    Yeahhh! Catalyst 14.4 works!

    OS: Win 7 Home Premium 64bit
    AMD HD 7450!

    Thanks y'all!!!!

    fviero
    fviero
    Participating Frequently
    April 23, 2015

    Hi all, there´s a very nice discussion here:

    https://forums.adobe.com/thread/1822782?start=0&tstart=0

    In short, all of you using up to date AMD drivers should try to remove then (using add/remove programs) and install older drivers. The version that is working for most people (me included) is the one released in March, 25, 2014. Version 14.4.

    You can simply try to downgrade and if that doesn´t work, do a full software/driver uninstall, reboot, install drivers/software version 14.4, reboot and check back at the performance tab inside lightroom.

      andy.d.bell
      andy.d.bell
      Known Participant
      April 23, 2015

      CONFIRMED!!

      14.4 drivers worked for me!!

      Operating system: Windows 8.1 Home Premium Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Graphics Processor Info:

      AMD Radeon HD 6800 Series

      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.12874 Core Profile Context 14.100.0.0

      Renderer: AMD Radeon HD 6800 Series

      LanguageVersion: 4.30

      BUT, when i originally uninstalled the drivers manually, via the control panel it DID NOT work. I had to use the AMD driver remover tool listed in the other thread before i could get lightroom to work with my radeon.

      Good work to everyone who helped!

      Back to work.

      L
      landoloons
      Participant
      April 23, 2015

      My NVidia GeForce GT 750M initially did not work with LR6 ("disabled due to errors") until I went to the Dell web site and got an update to the "Intel HD Graphics driver". Somewhere in the LR6 system requirements I think it says "Intel HD 4400" or better is required.

      LR6 now says GPU support is enabled.  However, I don't see any difference in performance - zooming in and out, panning, are unchanged. 

      P
      pictureman100
      Participant
      May 5, 2015

      I have the same problem GPU not being to use by Lightroom 6 although GPU box is checked and no fail warning. I have Intel HD 4000 and as you correctly say Adobe says Intel HD4400 or Later is required. Now is Intel HD 4000 separate driver than Intel HD 4400. Or is Intel HD 4400 an update of Intel HD 4000 ? I have been to the manufacturers web site and it says all my drivers are up to date. Just wondering if this could be the problem for me ?

      S
      stephenw98371371
      Participant
      April 23, 2015

      Same problem with the Radeon HD6450. Log file has been emailed. Hoping a solution will come up soon.

      bejriniuss
      bejriniuss
      Participant
      April 22, 2015

      My NVIDIA GTX 970 is also not working...

      B
      bootnex
      Participant
      April 22, 2015

      Not working on my Radeon 6900

      Arpit Kapoor
      Arpit Kapoor
      Participating Frequently
      April 22, 2015

      Hi All,

      This is a GPU related issue. Please update your GPU drivers from the manufacturers website.

      In the mean while, disabling "Use Graphics Processor" (Preferences > Performance), should help load the Develop module.

      For more details, Adobe Photoshop Lightroom Help | Lightroom GPU FAQ

      ~ Arpit

      Jerry Syder
      Jerry Syder
      Inspiring
      April 22, 2015

      Really? We are all aware that our AMD graphic processors are NOT working with the update. Although, like everyone else in this forum, it meets the requirements. We have also updated our drivers as requested. Can someone from Adobe communicate with someone from Radeon and get this resolved? We actually want to get it to work, rather than disabling it. It's one of the reasons alot of people have either taken out a plan, or chose to upgrade etc. I think as paying customers, we deserve a bit more than telling us it's a GPU related issue when that's what the entire forum is already talking about!

        Arpit Kapoor
        Arpit KapoorCorrect answer
        Participating Frequently
        April 22, 2015

        Hi Jsyder,

        We have been informed that AMD is aware of this.

        In the mean while, could you try the suggestions mentioned under Post #54 https://forums.adobe.com/thread/1822782?start=40&tstart=0# and check if that makes any difference.

        ~ Arpit

          Jerry Syder
          Jerry Syder
          Inspiring
          April 22, 2015

          Another me too!! I won't even bother posting my system here cos it covers all the requirements! C'mon Adobe/ AMD!! Sort it out!!! Pretty please? Cherry on top and all that Jazz!

          Show more replies
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