I changed the credit card for my account. When trying to open LC, it doesn't seem to recognize that I have an account. It requests that I open a new account. What do I do?

Question

MacIntosh System 15,6.1

I had to change the credit card associated with my account as the old card had expired. I checked the account information and the new card seems to have been applied. Now, when I try to open Lightroom Classic, it won’t open and a screen asking me to either open an account (new) or start a free trial. My email does appear in the window.

How do I resolve this problem and use Lightroom Classic again.

dj_paige · Answer

Ask your question in the Account, Payment and Plan forum. When you post there, please also explain what you see on the screen that indicates “it doesn’t recognize that I have an account”. What are the exact words?

https://community.adobe.com/account-payment-plan-4

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