I'm unable to open any Adobe 2026 applications or products on my Windows system.

Forum|Forum|1 day ago
July 6, 2026
2 replies
35 views

I've been having an issue for quite a while where I can't use any Adobe 2026 applications on my Windows PC after updating.

I've tested Photoshop, Illustrator, Premiere Pro, and After Effects, and they all behave the same way:

The application launches and starts loading.
After a few seconds, a pop-up appears with Error 224.
The application then closes and cannot be used.

The only workaround I've found is to roll back to the previous versions, which work normally.

Here are the versions I'm currently using:

Premiere Pro: v25.6.6
After Effects: v25.6.6
Photoshop: 26.0.0
Illustrator: 29.0 (64-bit)

My hardware:

GPU: NVIDIA GeForce RTX 4090
I've already updated both the latest NVIDIA Studio Driver and my GPU drivers, so everything is fully up to date.

Could you please let me know how I can resolve this issue? I've been dealing with it for a long time and haven't been able to find a solution.

dj_paige

Legend

The message says clearly that you should contact Customer Support and tell them you have been getting reference code 224. Did you contact Customer Support?

To contact Customer Support, use a browser that allows popups and cookies and click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right), type AGENT, be patient, it can take quite a while to reach a human.

A

AxelMatt

Community Expert

Sorry, it’s impossible to translate the exact error message from the screenshot.

But error 224 seems to be a licensing or authentication issue. Error 224 indicates that Adobe's servers cannot verify your license or subscription status . To resolve it, sign out of Creative Cloud, clear local Adobe identity files, and restart .

Here are the specific, step-by-step instructions to fix it:

Sign out: Open the Adobe Creative Cloud Desktop App, click your profile icon, and select Sign Out.
Close background processes: Open Task Manager (Windows) or Activity Monitor (Mac) and quit all instances of Adobe Desktop Service, CoreSync, and Creative Cloud.
Delete NGL Cache files:

Windows: Open the Run window (Win + R), type %temp%, and delete all files or folders with 'NGL' in their names .
Mac: Go to Finder, select Go > Go to Folder, type ~/Library/Application Support/Adobe/, and delete the NGL folder
Restart & Re-login: Restart your computer, reopen the Adobe Creative Cloud app, and sign back in.

If the error persists after these steps, you may need to check your computer's internet connection or reset your Windows Hosts file.

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