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T
TruHoo
Inspiring
January 20, 2019
Question

Images Won't Load in the Develop module

  • January 20, 2019
  • 3 replies
  • 8029 views

I've used the desktop version of Lightroom for several years and recently switched to the CC version. In Lightroom Classic CC, I have an intermittent problem. When I switch from Library to Develop, the image will not appear, except if I select Y/Y for the before and after view, which is less than ideal for detailed editing. When I close Lightroom and backup the catalogue and reopen, it will load images into the Develop Module for awhile, then begin to fail again. Any solutions?

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3 replies

GoldingD
GoldingD
Legend
January 23, 2019

In your System Information:

Graphics Processor Info:

OpenGL: Radeon(TM) RX 550

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13539 Core Profile Context 24.20.13012.1003

Renderer: Radeon(TM) RX 550

LanguageVersion: 4.50

Total Video Memory: 3628 MB

Go and look at this link, scroll down to solution 3

Adobe Lightroom GPU Troubleshooting and FAQ

T
TruHooAuthor
Inspiring
January 23, 2019

David, thanks for your patience and help. I can't find this file according

to the path you describe.

On Wed, Jan 23, 2019 at 3:36 PM davidg36166309 <forums_noreply@adobe.com>

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
January 23, 2019

This might be caused a defective monitor profile. Try setting the monitor profile to sRGB (use Adobe RGB if you have a wide gamut monitor).

Go to Control panel > Color management, and add the sRGB profile, then set it as default. Make sure Use my settings for this device is checked.  Relaunch Lightroom to make it aware of the new profile.  If this fixes the issue, you should ideally calibrate the monitor with a hardware calibrator, which will create and install a new and accurate monitor profile.

GoldingD
GoldingD
Legend
January 20, 2019

As mentioned turn off the use of GPU and see what happens

Another possibility, click on help, click on System Information. Look at the second line. If it states that your license is unknown, then that may do it (no thanks to Adobe nit giving an error message)

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    January 21, 2019

    davidg36166309  wrote

    As mentioned turn off the use of GPU and see what happens

    Another possibility, click on help, click on System Information. Look at the second line. If it states that your license is unknown, then that may do it (no thanks to Adobe nit giving an error message)

    When the license is unknown, then Lightroom can switch to 'expired' mode and turn off the develop module completely. That cannot be the case here however, because the OP clearly says that Y/Y view does work and that the develop module works again 'for a while' after a restart.

    -- Johan W. Elzenga
    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    January 20, 2019

    Have you tried turning off GPU acceleration? Go to Preferences - Performance and uncheck the option to use the Graphic Processor.

    -- Johan W. Elzenga
      T
      TruHooAuthor
      Inspiring
      January 23, 2019

      Thanks John. This seems to work. I had selected GPU acceleration because my develop module seemed to be sluggish. For example, when using the adjustment brush, there was a lag in pining the area, making it hard to control for precision.

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