Import Error: Connecting to Dynamic Link Server Failed

What solved this issue for me (on Windows) was to reinstall Microsoft Visual C++ Runtime 2012 Update 4. Specifically, two DLLs were missing from my system and restored with that installer:

MSVCP110.dll
MSVCR110.dll

I tried this and the path /Library/Preferences/Adobe/ has nothing Adobe in it.

How to do this on windows?

Have same error message, so tried this solution (renaming all the Dynamiclink folders to *.old in the Mac HD>Users>myusername>Library>Preferences>Adobe folder.  It did not work for me.  I don't frequently import videos, but I've never had a problem until recently.  I have the latest LR Classic running on iMac running MacOS 10.13.6 (High Sierra).  I saw another, more recent solution posted by CloudsAndCoral on 02-06-20 and am a bit confused about the instructions. First, I searched the System Library, MacHD>Library>Application Support>Adobe folder and couldn't find any Dynamiclink folders to rename.  Next I searched the User Library, MacHD>Users>myusername>Library>Application Support>Adobe folder.  There I did find dynamiclinkmediaserver folder. Is this the one to rename to *.old?  And where is the Cleaner Tool?  Thanks in advance.

Hi, I've had the same or similar issues in Lightroom with video playback/ import not working at all. I've tried every solution I've come across online and none of it worked. After spending a few hours on the customer service chat, they remotely controlled my computer and eventually found a fix that worked. They did what is mentioned as the solution post, which didnt work for me. But the fix was similar to this posts, but for me it worked for different folders. Adobe Cust.Sup. went to (on Mac) Library/Application Support/Adobe, to rename a folder. and then also ~/Library/Application Support/Adobe to rename another folder . Theres 2 library folders, the user library, and system library, both are almost identical in which they both contain Application Support and Adobe folders inside each. So they renamed the folders named "Adobe" to "Adobe.old" in both locations. And that's what made the difference!  They then went on to run the Adobe CC Cleaner Tool to uninstall and then reinstall CC and Lr. I was shocked to see videos playing and new videos importing like normal again! I guess changing the two Adobe folders to Adobe.old before doing the reinstall made it do a completely fresh install, so any leftover files couldn't be recognized and possibly used again in the reinstall. But after finally getting this sorted out i just wanted to share what eventually fixed it for me in hopes it could help others. Made some edits, to try and clear up any complications. Would love to hear if this helped anyone.

This is just incredibly frustrating. Even after remote access help from Adobe this works for one file and then, you have to do the routine againg. Basicly there is no solution. Adobe FIX this! Please.

Edit: just killing the operation seems to do the trick. But still, to have this hang on you all the time is super frustrating.

Edit2: Nope! even that doesn't work for more than like a couple of videos...

SOLVED FOR ME -> For what it's worth, I was attempting to import 1000's of video files (short ones) into lightroom among my many photos and had the same issue.

After numerours trial and errors, the issues were only a few movie files that had 0sec run time.
These were basically video files I started and stopped right away for whatever reason.

It appears that adobe does not like that at all,especially when they are among many good video files, it will simply fail the complete import.

On a mac I ran the following command in terminal on the folder from where I was importing the files (

find . -type f -size -100000c)

to figure out which file sizes were below a certain value, and indeed based on that I tested the particular video files and these were all the 0sec videos. THERE IS A TRICK HOWEVER!, my process in case it got stuck again was:

1) Light room > Preferences > PURGE ALL CACHES.
2) Close Light room
3) Activity Monitor > Kill dynamiclinkmanager and dynamiclinkmediaserver
4) Start Light Room again
6) Import only the video files that DON'T have a 0sec Run time

Hope it helps someone

amazing, Still now, may 2019, moving towards the new photoshop Lightroom classic version all my mov files were not readable anymore until I found this tip. Thanks soo much!  jaap

This question should not be marked "answered" because this is still an active bug. Lightroom Classic: Connecting to Dynamic Link server failed while importing videos | Photoshop Family Customer Community

I tried everything from this post and still not getting any help.  I am absolutely frustrated.  Should there some log file available to see the error detail for trouble shooting?