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dme.212
Participant
June 19, 2013
Answered

Import Error: Connecting to Dynamic Link Server Failed

  • June 19, 2013
  • 31 replies
  • 52374 views

Just tried to import file sinto a brand new LR Catalog when I got this message...here's the entire error message:

"An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (98)"

Connecting to Dynamic Link Server Failed

this was then followed by a list of files of these types:

.mov

.m4v

.3gp

    This topic has been closed for replies.
    Correct answer Gordon-Boloman

    Adobe support fixed my issue On a Mac doing the following:

    Quit LR

    From the Finder type: (CMD-SHIFT_G) OR from GO Menu

    Enter path: ~/Library/Preferences/Adobe/

    Rename the following folders with a .old OR delete the directory

    dynamiclinkmediaserver

    dynamiclinkmanager

    DyanmicLinkMediaServer

    Open LR and Import Video files as usual. Worked for me!

    31 replies

    Show previous replies
    S
    Sean74SBP
    Participant
    November 30, 2018

    I've tried everything posted on this forum and one or two more and nothing works.

    1. Uninstalled and reinstalled the latest Lightroom Classic

    2. Deleted the Dynamic Server folder

    3. Opened Activity Monitor and quit the Dynamic Server processes

    4. Disabled the Splash screen when starting Lightroom Classic

    5. Changed all my .MP4 files from opening with Quicktime by default to now open with VLC

    6. Tried to open the video files directly with Lightroom via 'Open With' in the Finder

    7. Used Clean My Mac 3 to see if that helped. It didn't.

    Nothing works. All my software is up to date. The files are from a Lumix G9 & GX8.

    Adobe are you working on this problem?

      jacquesb31311774
      jacquesb31311774
      Participant
      December 8, 2018

      I have the same problem and also the same cameras. It is caused by importing a 6k video from the G9. It also happens when the video is converted with handbrake and it is repeatable. But the problem is solved when you close Lightroom. And then stop the processes with dynamic link in it. Start up Lightroom again and all the videos will work again.

      Until now I did not find a solution for importing 6k videos from post focus.

      I hope Adobe will solve this problem.

      S
      stefanoc46639757
      Participant
      September 6, 2018

      Didn't work for me.

      Renamed those three files and still getting same error

      K
      karelowe
      Known Participant
      July 20, 2018

      Yes, this fixed my issue as well.  I only had 2 processes open in the Activity Monitor, but deleted them and it worked.  I have made a copy of this info and saved it for future help.  Such a big help!!!

      K
      kanadiou
      Known Participant
      June 21, 2018

      just Updated to last version 7.4, and i still doesnt' work !

      Well done adobe, it's a really good job

      K
      kanadiou
      Known Participant
      June 12, 2018

      such a big joke with no news from adobe...
      Videos still not working on import and playback.

      rosielynnf86913755
      rosielynnf86913755
      Participant
      June 4, 2018

      I found and deleted the files. But when I tried taking a video with my iPhone and then synching it with the LR mobile app that synchs to my local desktop application... I get the same error and these files re-appear in file explorer.  +

      teamtrava
      teamtrava
      Participant
      April 13, 2018

      You are a genius!!!!!! Thank you so much for such a simple but totally effective fix!

      Gordon-Boloman
      Gordon-BolomanCorrect answer
      Participant
      January 16, 2018

      Adobe support fixed my issue On a Mac doing the following:

      Quit LR

      From the Finder type: (CMD-SHIFT_G) OR from GO Menu

      Enter path: ~/Library/Preferences/Adobe/

      Rename the following folders with a .old OR delete the directory

      dynamiclinkmediaserver

      dynamiclinkmanager

      DyanmicLinkMediaServer

      Open LR and Import Video files as usual. Worked for me!

        W
        Whimsical_build15B9
        Participating Frequently
        February 15, 2018

        Thanks Gordon-Boloman This finally worked. I have spent countless time looking for a fix and getting increasingly frustrated.

        I just can't believe it was this simple yet nowhere else this solution has been addressed, not even when I called Adobe support.

          A
          alex paolob71573510
          Participant
          January 9, 2017

          I'm using Windows 10 and iTunes installed and to fix this issue I've set Windows Media Player to be the default player for MOV files instead of iTunes.

          To set Windows Media Player as the default .MOV file player:

          Right click on an MOV file > Open With > Choose another app > Select Windows Media Player and check [  ] Always use this app to open .MOV files > [OK]

          Hope this helps.

            T
            tstphnsn
            Participant
            January 9, 2017

            Thank you thank you thank you!! That may have done it. I've now been able to import a couple of test movies and they seem to work.

            I've had so many problems with Apple and their software updates (a "bonjour" update completely destroyed my Windows 7 64-bit OS not long ago). getting away from iTunes and Quicktime would be a relief!

            Thanks again. I'll report back in if this is a phantom fix but so far it looks very good.

              T
              tstphnsn
              Participant
              January 9, 2017

              Well, I spoke too soon. I changed the default player to windows media player and the first import worked fine.

              Then I tried another file and it didn't work. I went back and something had changed the default player BACK to Quicktime.

              I changed it back to Windows Media Player but so far it has never worked again. And each time it fails I find that the default has been changed.

              I tried different files, quitting LR and rebooting, etc. Somehow something (LR?) is changing the default back to Quicktime (did I say I thought Apple was evil???!!)

              I'm going to try and google this or possibly call Adobe support.

              At one point I removed QT from my system and that may have been when I got the message about the dynamic link server not connecting. So possibly Quicktime is required somehow in the code??

              By the way, Apple says that now Quicktime 7 is no longer supported for Windows. I don't know if that is part of the issue or not.

              If anyone has tried any of this and found a solution please let me know!!  Thanks.

              danielt92243066
              danielt92243066
              Participant
              August 23, 2016

              I had this same problem on Mac OS X El Capitan. The solution I found was to make sure the Apple Photos app was closed and then I managed to import the files no problem.

              VideoTrainer
              VideoTrainer
              Participating Frequently
              November 30, 2016

              I'm still having the problem.

              K
              karelowe
              Known Participant
              December 3, 2016

              I still have this problem as well.....I find it so interesting that no one can come up with a solution.  I am currently trying to: "Open with Lightroom".  It is still "thinking".....There should be an answer or work around that is acceptable.....

              That didn't work either....

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