Participant

Question

Lightroom 5.5 crashes

Forum|Forum|11 years ago
June 18, 2014
33 replies
19008 views

I just installed the update to 5.5, and in the last hour it has crashed 4 times. I get the error below. never had a problem until I upgraded. Ironically, I updated it because I wanted the bug fixes, but all I got were bugs. Is there actually anything I can do to try to fix it? Running Win 8.1. And like I said, worked fine until I updated.

This topic has been closed for replies.

L

lorig1984662

Participant

i have the very same problem…since i updated. is there a solution?

cullaloe

Participant

So, is this it? You pay a ziilion quid for software that crashes on installation and this is the service that's offered? A link to a forum of other losers with the same problem? We've all been shafted by Adobe who have successfully taken our money and whose response is to give us a little playground to talk about it?

Screwed again. Come the revolution, brother, the computers are going on the bonfire with the books.

D

DeMariaPhotography

Known Participant

Just wanted to report that the (updated) fix from tinaTS above DID in fact fix the crashing issue for me. Additionally, I have since updated to 5.6, and continue to not have an issue (i.e., no crashes).

Norfolk Mike

Participant

I can only say you have been lucky, my 5.5 did not crash but when the update to 5.6 came it started to crash. Like jtr3138 I contacted adobe help line as the chat room was closed, after about 15 minutes they said they had sent me a link that would solve the problem, that link was to this forum! I will try and use Lightroom later today but if it still keeps crashing I guess I will have to go back to using Bridge and Photoshop only until Adobe find a fix.

cpleblow

Participant

Also same problem same error. Crashes repeatedly. 64 bit win 7 tons of memory and i7 processor so its no the rig!

Norfolk Mike

Participant

Had Lightroom 5.5 which worked OK just downloaded the latest 5.6 and guess what? It crashes. Tried the ui.dll fix but lightroom will not start up so am currently removing lightroom and will try a re-install.

Re-installed, still crashes!!!!!. Architecture info is:

Lightroom version: 5.6 [974614]

License type: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.3 GHz

Built-in memory: 7872.5 MB

Real memory available to Lightroom: 7872.5 MB

Real memory used by Lightroom: 289.7 MB (3.6%)

Virtual memory used by Lightroom: 259.7 MB

Memory cache size: 115.8 MB

Maximum thread count used by Camera Raw: 2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1360x768

Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6

Library Path: C:\Users\MG\Pictures\Lightroom\Lightroom 5 Catalog.lrcat

Settings Folder: C:\Users\MG\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Leica Tether Plugin

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086

Device : 41e

Subsystem : 85341043

Revision : 6

Video Memory : 256

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

CardID: 1054

Direct2DEnabled: false

GPUDevice: D3D

MaxTexture2DSize: 8192

OGLEnabled: true

Renderer: Intel(R) HD Graphics 4400

ShaderModel: 11.1

Vendor: Intel

VendorID: 32902

Version: 8086:041e:85341043:0006

Please Please Adobe, sort out this crashing problem, it has now transferred from 5.5 to 5.6 and the ui.dll file does not fix the 5.6 problem.

J

jtr3138

Participant

Having the same issue with 5.5 and now 5.6. Adobe has been absolutely no help with this. I have spent hours on the phone with India over the past week and they won't admit there is a problem with the software. Adobe needs to address this now!

giuliobagnari

Participant

I also tried with the above technote from Tina TS but without results...In my windows 7 Lightroom 5.5 crashes at random, sometimes at startup, some other when I change folder, ALWAYS when I go to Help....Lightroom Online...this ithe windows log:

Descrizione

Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5\lightroom.exe

Firma del problema

Nome evento problema: APPCRASH

Nome applicazione: lightroom.exe

Versione applicazione: 5.5.0.10

Timestamp applicazione: 5391f1ae

Nome modulo con errori: ntdll.dll

Versione modulo con errori: 6.1.7601.18247

Timestamp modulo con errori: 521eaf24

Codice eccezione: c0000005

Offset eccezione: 0000000000034118

Versione SO: 6.1.7601.2.1.0.256.48

ID impostazioni locali: 1040

Informazioni aggiuntive 1: a36e

Ulteriori informazioni 2: a36ef00a9d422868e749298269662734

Ulteriori informazioni 3: 5412

Ulteriori informazioni 4: 5412da4d38a37aacadff0f1f969e9432

Can anyone help me pls ???

AusViper

Participant

I can confirm that the above technote fix from TinaTS has fixed my develop module crashing too.

I feel sorry for all the people experiencing this crashing who don't view forums though...

T

tinaTS

Adobe Employee

My apologies. I've updated the ui.dll in the technote. Please try again.

tina

V

vinwr

Participant

Thanks Tina, it now launches and a quick test shows that the selection memory leak appears to have been fixed.

T

tinaTS

Adobe Employee

Please use this technote for this issue:

Lightroom 5 crashes rating, flagging images | Windows

V

vinwr

Participant

Have just replaced the ui.dll as suggested in the above link in the appropriate directory (Windows 64 bit) and now Lightroom 5.5 will not start at all.

Reverted back to the original ui.dll and it starts.

Just checked the Windows logs and found the following:

Faulting application name: lightroom.exe, version: 5.5.0.10, time stamp: 0x5391f1ae

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

Exception code: 0x40000015

Fault offset: 0x00000000000761c9

Faulting process id: 0x1414

Faulting application start time: 0x01cfa06fbf1b5e0a

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5\lightroom.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

I double checked that I had correctly downloaded the new 64 bit version ui.dll.

choucroute

Participant

Hi,

having the same issues.

WIn 7 Pro 64 bit.Asus Graphic Card.

I've also seen a Bezel windows error.

Unfortunately Unusable.

Need an urgent fix..

Thanks

AusViper

Participant

Well the random crashes are occurring for me too..

Win7 64bit system. It usually crashes in the develop module after I have been developing some images, sometimes I can go through 100 images without a problem, but other times its 10-20 and a movement of the slider causes a crash..

Very frustrating..

G

Gaston_Plourde

Participant

I am experiencing the exact same thing on Windows 7. Crashes while playing with sliders in the develop module...

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