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Participating Frequently
April 22, 2015
Answered

Lightroom 6 (CC) keeps crashing

  • April 22, 2015
  • 77 replies
  • 132592 views

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

This topic has been closed for replies.
Correct answer Jim Wilde

Your original LR5 catalog is still there, so you could go back to that, and you'd only lose the work that you did on the 5 images.

But with LR6, try turning off the GPU option on the Lightroom>Preferences>Performance tab. Does that make a difference?

77 replies

Participant
August 14, 2015

Same issue...Lightroom keeps crashing after trying to switch from one picture to another.  on windows7, amd radeon hd7500.  amd recently updated their drivers, it was working for maybe one day now it constantly crashes.  the update allowed lightroom to use the gpu (it couldn't before). it won't let me disable the GPU ("Use Graphics Processor" option).  when i try to disable it crashes.

AndyLai
Participating Frequently
August 17, 2015

Did you try both the setting I mention (with screenshot) on the upper post on 02 Aug 2015 2pm?

  1. Switch Wait for Vertical Refresh to "Always on"
  2. Switch OpenGL Triple Buffering to "On"

It seem to be working as a temporary fix for me and some other people here too.

Participant
August 17, 2015

AndyLai, i did and it works...thank you...you saved me a smashed keyboard!

AndyLai
Participating Frequently
August 2, 2015

My first Lightroom was CC. I am using an AMD graphic card on a 64-bit version of Windows 7 (AMD Radeon HD 6700 Series).

Originally Lightrrom CC doesn't support GPU acceleration with the old AMD graphic driver installed on my PC. So I has been using Lightrrom CC without GPU acceleration and it was fine.

Recently I updated the graphic driver to version 15.7.1 (Packaging Version 15.20.1062-150715a-187142C) and now I can enable the GPU acceleration. This is where Lightroom CC start to crash like crazy. Whenever I start the develop module or even sometime double clicking on and image Lightrrom CC will became not responding and I had to force close it. So I'm absolutely sure it was the GPU acceleration issue. Disable the GPU acceleration inside Lightroom CC did solve the issue. But I really wanted to use this feature as it's the main selling point of using Lightroom CC/LR6 for me.

So after digging around for awhile I found the solution which totally solve my Lightroom CC from crashing.

  1. Start AMD Catalyst Control Center
  2. Navigate to Gaming and click 3D Application Settings
  3. Scroll down to Frame Rate Control
  4. Switch Wait for Vertical Refresh to "Always on"
  5. Switch OpenGL Triple Buffering to "On"
  6. Then Apply

Now my Lightroom CC work like a charm with GPU acceleration enabled. Hope this may help other Lightrrom CC user.

Screenshot and details,

Lightroom version: CC 2015.1.1 [ 1032027 ]

License: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 2

Processor speed: 2.9 GHz

Built-in memory: 4095.1 MB

Real memory available to Lightroom: 4095.1 MB

Real memory used by Lightroom: 381.0 MB (9.3%)

Virtual memory used by Lightroom: 357.3 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 2

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

AMD Radeon HD 6700 Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13399 Core Profile Context 15.200.1062.0

Renderer: AMD Radeon HD 6700 Series

LanguageVersion: 4.40

Participant
August 2, 2015

i had same problem xactly, this shit talking abut, solved it!! LOVE U MAN!! THAAAANKS!

Participating Frequently
August 2, 2015

I really feel sorry for anyone using 6.1.1 in a commercial environment.  Must be a horror show.  I haven't used control-alt-delete this often in years. LR 5.7 runs silky smooth on my rig, but CC 6.1.1 I have given up on.  Just wanted to add this bit however:

I was trying to work with CC and had edited a couple dozen images over two days, then I opened LR 5.7 and no images in the folder. To remedy this under Library, Synchronize Folder....

This brought all my CC 6.1.1 edits into my stand alone LR 5.7.

samj747
Participant
August 2, 2015

LR 5 was a gem to use... It never crashed and seemed to work perfectly.  Now that I have upgraded to LR6CC there have been this recurring problem that after opening up LR6CC it then crashed within a minute or two.  I have been trying to put a slideshow together for a meeting and have been very disappointed.....  Is this the kind of treatment i can expect for me money that I paid?

sygnus21
Participating Frequently
July 26, 2015

Another here to say LR CC constantly crashes upon opening, or I should say as soon as I open it and go to preferences to turn of GPU, the software crashes. Even doing an uninstall and reinstall, the same thing happens. Is this what we get when we pay for a subscription???  Never ever had this problem with the stand-alone version of LR5, or PS6.  What in the world is going on?

BTW I have a post on the issue starting here -  Does CC mean Constant Crash?

Participant
August 1, 2015

Just upgraded to LR cc 2015 - experiencing exactly the same symptoms as sygnus21.  Have uninstalled, reinstalled, updated graphics driver - so annoying!  Come on Adobe I'm now paying for an application I can't use. 

Actually LR CC 2014 worked ok - and wanted to roll back to that.  Of course I can only get the frustratingly buggy LR CC 2015 through the CC Control Center.  So have had to bite the bullet and roll back to LR 5 which is luckily still installed on my PC - the downside to this is that LR5 cannot read my LR CC 2014 catalogs!

Is Adobe responding/acting on these complaints?

mday36

Participant
June 17, 2015

I just built a brand new smoking windows 7 computer, 4GB Nvidia K4200 graphics card, 32 Gb ram, Corsair Dominator Platinum RAM, separate 512 GB PCIE SSD just for the LR cache. Everything on the computer is a clean install so you can't have a better start than that.

LRCC(2015) is slower than LR 5 with or without GPU turned on. The library catalog is slow and often becomes unresponsive. I don't have any of these problems with LR 5. I find it very difficult to effectively process my pictures using LR CC (2015). Crashing may be better with iGPU turned off but the program is ridiculously slow and a performance downgrade from LR5.

To me the performance comparison is similar from when I went from 32bit LR to 64 bit LR, except in this case the LRCC(2015) is a downgrade.

georgec76775045
Participant
June 14, 2015

hey guys. my computer crashed and i had to reformat my hard drive. I installed a fresh OS X and then reinstalled all my programs. I had the same problems everyone else had hear with LR6 after I installed it. Previously i had LR 5 and never had any problems.

The fix for me was to shut off the checkmark for "USE GRAPHICS PROCESSOR" which is under PERFORMANCE in the SYSTEM PREFERENCES FOR LR.

For right now this is working, i'm keeping my fingers crossed. I'm a photographer and cannot afford LR to go down on my now.

Participant
June 10, 2015

I had the same problem going on, and although turning off the gpu acceleration did fix the crashing issue, it does run pretty slow. Before changing the gpu setting mine would go blank screen and say not responding, and would eventually come back most the time, or crash. However now even when I change the exposure slide (or any other slide) it will go blurry for a split second and then go crisp again, it didn't do that before when it was working with gpu on. I hope to see an update with a better solution but for now I'm glad it's not crashing.

denal-cZeyvi
Participant
June 9, 2015

My Lightroom 6 crashes every time I try to preview a Slideshow or Export a Slideshow Video.  When will this be fixed?  I am on Windows 7 on a PC.

rjm8760
Participating Frequently
July 6, 2015

I am having the same problem with the slide show part. No problems with importing, developing or editing of pictures. Only have problems with previewing, viewing or exporting a slideshow.

Nghia Pt
Participant
June 6, 2015

The Adobe Lightroom troubleshoot and FAQ stated that some NVIDIA card unsupported. That's strange because I saw my NVIDIA 9400 passed in Lightroom preference/performance/system info.

Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

Unsupported graphics cards

Mac OS:

  • NVIDIA GeForce 9400/9400M
  • NVIDIA GeForce 320M
  • NVIDIA GeForce GT 330M
  • NVIDIA GeForce GT 120/GT 130
  • NVIDIA GeForce 210
  • NVIDIA GeForce GTX 260
  • NVIDIA GeForce 8600M GT
  • NVIDIA GeForce 8800 GT/GS 
  • NVIDIA GeForce 9600M GT
  • NVIDIA GeForce 9800 GT
  • NVIDIA Quadro FX 4800
  • NVIDIA GeForce NVS 3100M
  • Intel HD 3000/4000
Participant
June 7, 2015

This is interesting.  I hadn't checked this before and I too have the 9400.  I downloaded Lightroom CC fairly recently and, although it did crash a couple of times, was reasonably stable.  Have just imported a wedding shoot and now it crashes each time I open a new image.  Very frustrating. 

I like my Apple products - so much less trouble than my husbands Windows machine and Android phone but I am beginning to get a little frustrated at the lack of support for older equipment and software.  Hope they fix the problem soon.