Participating Frequently

Answered

Lightroom 6 (CC) keeps crashing

Forum|Forum|10 years ago
April 22, 2015
77 replies
132592 views

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

This topic has been closed for replies.

Correct answer Jim Wilde

Your original LR5 catalog is still there, so you could go back to that, and you'd only lose the work that you did on the 5 images.

But with LR6, try turning off the GPU option on the Lightroom>Preferences>Performance tab. Does that make a difference?

Show previous replies

neds24852126

Participant

Frustratingly, Lightroom 6 crashes on me every time I use it! I am trying to edit photos, but this version is impossible to use. I will find another photo editor until they fix this. I hope they don't expect to charge us fees for this at this time.

M

Mikko Waltari

Participant

I have early 2011 2,2 GHz Intel Core i7 MBP with 16GB 1600 MHz DDR3, 256GB Samsung 840Pro + 1TB WD internals. Using also 24'' LED display. Lightroom GPU acceleration is turned off.

I had these BIG crashing problems, and I thought that my GPU broke down. Could not reboot, reset did not fix the problem. Re-installed everything, but the same problem occurred again...

Simple first-aid seems to be SMC reset https://support.apple.com/en-gb/HT201295 + NVRAM Reset https://support.apple.com/en-us/HT204063

This allows me to work several days without crashes. Naturally, this is still annoying problem but keeps me going until LR update fix.

BR4DY

Participant

Same issue here! Macbook Pro, SSD, Yosemite, since updating to Lightroom CC it keeps crashing!

Model Name: MacBook Pro

Model Identifier: MacBookPro7,1

Processor Name: Intel Core 2 Duo

Processor Speed: 2.4 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache: 3 MB

Memory: 8 GB

NVIDIA GeForce 320M:

Chipset Model: NVIDIA GeForce 320M

Type: GPU

Bus: PCI

VRAM (Total): 256 MB

ajeethc74773849

Participant

Monitor calibration may not be necessary. In my PC the thumbnail images were not appearing and showing blank. After adding sRGB in the advanced display setting, the images were ok.

ajeethc74773849

Participant

My problem of LR6 crashing was solved through Adobe chat support through desktop remote. Now the program is running good. You need get the right person at Adobe for the support to solve the issue. The first support person was not able to solve the issue, then the second support person was good and solved the issue through remote access. The sequence was- uninstall Visual C++ redistributable 2010, 2012, and 2013 x64 and x86 from the programs, uninstall LR6, restart PC, re-install Visual C++ 2010, 2012 & 2013 x64 and x86 from Microsoft site or search for direct download, and re-install LR6. Also select sRGB color management profile for the monitor. Problem was solved. No need to un-check your display card. Hope this will solve the issue for all.

R

RustyLA

Participant

I'm sure that worked for you but I believe that people that have calibrated monitors are not going to be too happy with that answer. Like I said....my system was basically new out of the box two weeks before I went to LR6. I should not have to do that to install the program and have it work.

So Adobe please chime in here. Is this what we are supposed to do to solve the problem? Are you out there?

Rusty Nelson

D

Dave Lorde

Participant

I've had problems with LR6 (permanent license, not CC) on a Windows 8.1 PC with plenty of memory (12GB) - it won't use my Radeon 7500 series GPU even with the latest AMD drivers, so it's not a GPU acceleration problem. It just doesn't run smoothly at all - general operation seems noticeably slower than LR5, despite the speed-up claims. Quite often it blanks out and hangs for up to a minute, and today it crashed altogether. All without using the GPU acceleration.

If this continues and no patches come soon, I'll have to revert to LR5 and try to get a refund.

D

Dave Lorde

Participant

Further to my last post - LR6 becomes slower and slower over a session, until it starts blanking out the screen completely between actions, then finally crashes. Last time it crashed, I'd been watching the memory usage, and it had gone up to 2.5GB, so I wouldn't be surprised if there was a memory leak or memory management problem.

R

RustyLA

Participant

Dave I have the same problem. I'm not high volume but sometimes many layers coming back from PS. (used Adobe since the 90's) I have a NEW MACHINE windows 8.1, GTX980, and 32 gigs of RAM and a SSD. I think they know its a problem but very bothersome that they would not address it or even really talk about it. I have heard on other threads that people at Adobe tech have actually told people to go back to LR5. So what I have done in the mean time.....

I just went back to LR5 and started a new Cat from this week and will not add anymore to the LR6 for the time being. All new images go into this new LR5 (CC) cat. Then when they fix LR6...I'll import that one into the current LR6. BTW I never uninstalled LR5 so all info just transferred to temp LR5 cat. Downside is I'll still have to edit the images in LR6 that are in there already. Will not work for everybody but at least if it is a while before the fix is in...you are working with the better of the two.

ADOBE STAFF....take a look around the internet. These problems are all over the place. I can't believe for one second that this was unnoticed before the release. The board should can the CEO for releasing this. Don't try and solve these people's problems like they are a one off problem. Like I said...I had a NEW MACHINE (with all the nuts and bolts to make it go) and I have all the same problems. And no....unchecking GPU does not solve the problem. Just tell your customers so they are not wasting their time trying to fix something YOU need to fix.

K

kevinw29379442

Participant

I agree - LR 6 keeps crashing - LR 5 never crashed - how do i turn the mobile rubbish off - no happy. Come on Adobe - I expected better!!! Kevin

Pete.Green

Community Manager

Mac or Windows Kevin?

For the Win 7 users crashing, what happens if you update to Service Pack 1, or install available Windows updates?

Do you still crash?

Regards

K

kevinw29379442

Participant

Mac.

ajeethc74773849

Participant

I downloaded LR6 2 days back on my high end desktop PC with Nvidia GX680 GPU. The program keeps crashing every 30 minutes with normal editing. First time I am using LR in place of PS. Very disappointed with the software after paying $149/-.

Adobe has to fix the problem soon or return the payment.

jonz75803620

Participating Frequently

ajeethc74773849, your best bet might be to temporarily uncheck the "use GPU" under your Lightroom preferences... Although that wasn't the cause of my problem, it might help solve yours. By the way, my problem (crashing while in the Slideshow Module) was solved by looking at the Sample Rate of the music I was attaching. Although Lightroom 5 had no problems with any of my music, Lightroom 6 apparently can't handle 48.000 kHz sample rates. Most music is 44.100 kHz, but many of the music tracks you download from YouTubes video manager are 48.000. For those I've had to re-sample them in Audacity...problem solved!

Good luck with your issues...you're not alone apparently.

ajeethc74773849

Participant

Thank you. The LR started crashing within few minutes every time. I

uninstalled the program and re-installed after reboot. Now it is running OK

without crashing, and the GPU GTX 680 is also on.

Also updated the software. Hope it will continue to run.

On Sun, May 3, 2015 at 10:06 PM, jonz75803620 <forums_noreply@adobe.com>

iraw34815201

Participant

Glad I finally found the original post. I upgrade from Lightroom 4.x a week ago and haven't been able to do anything in Lightroom without it hanging. It's unbelievable that the issue seems to go away when you turn off the GPU. At least I can stop wondering what I did wrong, which is nothing. I have a Quadro graphics card, and according to the System Info everything should work:

Please Adobe fix this problem!

jonz75803620

Participating Frequently

I had LR 5.7 running on my Windows machine as a stand-alone application. I purchased Lightroom 6 upgrade and installed it. Now whenever I restart my computer (which I've had to do a dozen times because LR6 "unexpectedly quits") I'm prompted to sign into Creative Cloud (which I've never used, nor paid for) and worse, when I launch Lightroom, I'm again prompted that to use the program I must log into my Adobe account (which I did a the previous prompt). This is absolutely NUTS!! I installed the 6.0.1 update this morning...still have problems with LR crashing in the Slideshow module when I add or delete a music track, and then the whole mess starts all over... This is the worst Adobe experience I've had... And try online Chat--forget about it! Try to enter a trouble-ticket--can't even find the place to do that anymore... Why do I feel like Adobe has turned into an invisible black box they just want you to stuff your money in to? Oh, detect I'm a bit frustrated??

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded