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ddawg05
ddawg05
Participant
April 30, 2015
Answered

Lightroom CC won't import images

  • April 30, 2015
  • 64 replies
  • 116054 views

I just upgraded to lightroom CC from lightroom 5 and it won't import my images.  It shows a preview of them, but when I click import is says "importing images" but it never does and just sits like that.  Any ideas?  Thanks in advance.

    This topic has been closed for replies.
    Correct answer rpandita

    HI everyone,

    Sorry for the import issues with Lightroom, please check this thread and follow the instructions - Lightoom 6.3: After update I can't open any video files

    Regards

    Rohit

    64 replies

    Show previous replies
    T
    tmptmptmp
    Inspiring
    December 4, 2015

    I have the latest Lightroom and OS X system on my mac. My CF card with Canon images won't read and my import dialog won't even show up! Fix this crap! People are trying to make a living.

      T
      tmptmptmp
      Inspiring
      December 7, 2015

      I uninstalled and reinstalled Lightroom and now it's working! I wish Adobe would simply tell you that you may encounter problems and offer some solutions when they put out updates.

      I
      Inger Vandyke
      Participant
      November 27, 2015

      Hi Adobe,

      OK.  I am on location as a professional photographer teaching photography in the field.  I cannot, under any circumstance, import my photos into Lightroom.  I am in the field NOW and need to do this to teach students about your products.  I NEED A REPLY ASAP TO FIX THIS OTHERWISE I WILL BE ENCOURAGING MY CURRENT CLIENTS AND FUTURE CLIENTS TO OPT FOR ANOTHER IMAGING MANIPULATION PROGRAM. 

      I can see the previews of my images in CC and when I go to import them, it says that none of them can be read. 

      Please post a fix ASAP as I only have two days left in the field with these guests and none of them are impressed that this cannot be worked around.

      Keith Reeder
      Keith Reeder
      Participating Frequently
      November 27, 2015

      This is a user to user forum, Inger - you're not making your threats to Adobe when you make them here.

      Besides, as a teacher, presumably you understand the importance of providing full information?

      ASK- Forum Success Guide: Efficiently using the forums‌

      Regardless, you won't be getting a fix in two days. But - here's a wild thought - have you searched the forum for the error message? Because that thing comes up dozens of times very week, and every time someone is obliged to post the same solution yet again,

      M
      marcehlers
      Participating Frequently
      November 27, 2015
      dpsa4
      dpsa4
      Participant
      November 26, 2015

      I am also having issues with the import dialog since the 2015.3 update to LR CC. In my case, trying to import photos doesn't even bring up the import dialog. I select 'File > Import Photos and Video' and nothing happens, no spinning ball, no new window, nothing.

      Selecting 'File > Import from Another Catalog' brings up the dialog to locate the catalog file, and LR seems to be functioning otherwise but I can't import a darn thing.

      Runnig a fully patched El Capitan (10.11.1) on a Late 2013 iMac, 8GB RAM. LR catalog has about 64,000 images.

      S
      SBrogaard
      Participating Frequently
      November 23, 2015

      So you finally did it, Adobe. Returned to the old import-scene. And guess what - now I am able to import like 50 files. Then the import stalls. Close down LR. Wait. Open LR. Wait. Import another 40 files. Crash. This software is a joke! How embarrassing to have your engineers roll back to an earlier version. And much more embarrassing that this version doesn't work either. My setup: Imac 5K, 8 gb ram.

      Keith Reeder
      Keith Reeder
      Participating Frequently
      November 24, 2015

      A joke? Embarrassing? No - it works brilliantly here on my Win 8.1 box.

      Yet again, it's a Mac set up that's reporting problems. A recurring theme.

      S
      SBrogaard
      Participating Frequently
      November 24, 2015

      Even if there were no unhappy window-users - and just go through this thread to find a lot - it's very unprofessional to launch software made for mac-computers, that doesn't work.

      And still - if you're Adobe and launching software, that you actually have to roll back (which is what happened with version 15.3) - what are you - but a joke?

      I am happy that LR works for you and if a bit of mac-bashing makes your day - be my guest.

        M
        megalowmatt
        Participant
        November 18, 2015

        After updating tonight it seems the latest importer is no longer part of the application and it's back to working perfectly for me.

        M
        marcehlers
        Participating Frequently
        November 19, 2015

        All,

        Just updated for the new .3 version. Same problems, i.e. It does not import.

        Do you have other recommendations for similar softwares as LR? I am really thinking of giving up since I sent several complaints and no response or even a decent answer. Bills keep coming and I can’t use it.

        Thanks,

        Marc

        De: megalowmatt

        Responder para: <jive-1638369201-3kcdf-2-4vhvs@adobe-v7.hosted.jivesoftware.com>

        Data: quarta-feira, 18 de novembro de 2015 03:28

        Para: Marc

        Assunto: Lightroom CC won't import images

        Lightroom CC won't import images

        created by megalowmatt in Photoshop Lightroom - View the full discussionAfter updating tonight it seems the latest importer is no longer part of the application and it's back to working perfectly for me.

        If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8187976#8187976 and clicking ‘Correct’ below the answer

        Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8187976#8187976 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

          M
          megalowmatt
          Participant
          November 17, 2015

          Yep, some issue as all the above. I was hoping Adobe would have a fix for this.

          P
          Patreeceea
          Participant
          November 15, 2015

          I am having exactly the same issue it worked fine 2 days ago now nothing and I have a client sitting here .. waiting to see their images

          B
          Benjamin Amure
          Participant
          November 15, 2015

          I have the same problem. Didn't have an issues while I was using the last version.

          Ben

          donovanc51978436
          donovanc51978436
          Participant
          November 14, 2015

          I am having similar issues. I have lightroom 6 and Mac OSX when downloading from my Canon 5D Mark 2 images now can take up to 10 mins to down load where as before it took about 30 secs

          nickj21289630
          nickj21289630
          Participant
          November 12, 2015

          Whats the deal Adobe? I've got all the updates running but with lightroom and El Cap I can't import from CF cards or Iphone, can you please at least give a timeframe for when this is planned to be fixed?

          had enough

          R
          rolandallen626
          Participant
          November 12, 2015

          I've been searching around the Internet for a solution and found this advisory from Adobe that directs users to uninstall the newest version of Lightroom until they get things sorted out in their engineering department:  https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html

          I hope that Adobe gets this sorted out. It's never good to be a paying customer for a product that doesn't work.

          M
          marcehlers
          Participating Frequently
          November 14, 2015

          Hello! I just did it, i.e. uninstalled it and installed the older version and it did NOT work. I really do not know what to do.

          De: rolandallen626

          Responder para: <jive-786735098-3kcdf-2-4v2n4@adobe-v7.hosted.jivesoftware.com>

          Data: quinta-feira, 12 de novembro de 2015 10:00

          Para: Marc

          Assunto: Lightroom CC won't import images

          Lightroom CC won't import images

          created by rolandallen626 in Photoshop Lightroom - View the full discussionI've been searching around the Internet for a solution and found this advisory from Adobe that directs users to uninstall the newest version of Lightroom until they get things sorted out in their engineering department: https://helpx.adobe.com/lightroom/kb/roll-back-to-prior-update.html I hope that Adobe gets this sorted out. It's never good to be a paying customer for a product that doesn't work.

          If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8168224#8168224 and clicking ‘Correct’ below the answer

          Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8168224#8168224 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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