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Participant
February 15, 2018
Answered

Lightroom Classic 7.2 Issues?

  • February 15, 2018
  • 29 replies
  • 9605 views

Is anyone else having performance issues after installing version 7.2?  Since I've updated on my Mac, I'm seeing significant slow-downs, functions not working (requiring relaunch), etc.  Any suggestions?

    Correct answer jimt249

    If anyone is still having problems with this issue I found this solution in Adobe help. It works fine, but it would be helpful if they informed people when updating that this might be an issue.

    Issues after updating to Lightroom Classic CC 7.2

    29 replies

    Participant
    March 2, 2018

    Problems here as well, but in Win 10. Even tried un-installing and then re-installing via creative cloud. Have same issues on Photoshop that I updated the same time. Takes 10 mins to open, in excess of 3 mins to move from slideshow to library; definitely not usable.

    Looking at reverting to 7.1 but 7.2 did 'convert' my catalogue, does anyone know if 7.1 would read a 7.2 catalogue, many thanks?

    Inspiring
    March 2, 2018

    I did the revert to 7.1 and it has solved all the problems. I can't recall any requirement to update the catalogue though.

    Participant
    March 2, 2018

    I'm going to have to roll back to 7.1, I think. Strangely, the first update from 7.1 to 7.2 didn't do any update to the catalogue, it was only when I then did a complete un-install then install it did the catalogue update.

    Phillip H-M
    Known Participant
    February 27, 2018

    I've got a lot of these issue too on my Surface Pro 4.  Files edited in Photoshop not showing, pop up menus acting very erratically, images sometimes not appearing in loupe view, massive performance issue.  A mess really.

    Reverting to 7.1 seems to have sorted everything ^-^

    Phillip H-M
    Known Participant
    March 4, 2018

    Update to my original reply.

    I found the article below mentioning a one time catalogue update with 7.2 and as it's so easy to roll back I thought I'd try installing 7.2 again and leaving it to finish this update.  Everything is working fine now and there are definite performance improvements on my SP4, I can now see much more of the 16GB RAM being utilised than before too.

    However it would've been nice to have known this update was going to happen in the first place, I had no idea it was going on.

    https://helpx.adobe.com/lightroom/kb/issues-lightroom-classic-7-2.html

    Ian Lyons
    Community Expert
    Community Expert
    March 4, 2018

    MrColobus  wrote

    However it would've been nice to have known this update was going to happen in the first place, I had no idea it was going on.

    https://helpx.adobe.com/lightroom/kb/issues-lightroom-classic-7-2.html

    It was a late undocumented addition. Unfortunately, the article you linked to wasn't shared as widely as it should have been. I had replied to a similar post a few days after this thread started New Lightroom Classic (7.2) - Lightroom appears to be accessing every photograph in my catalog (83,315 images)

    brianj3403651
    Participant
    February 23, 2018

    HI

    glad to find out that I am not the only one having problems with 7.2 Every time I stop actively using it Lightroom crashes. This can occur several times a day depending on whether I can be bothered to switch it back on again. I send in  crash reports with my comments and email address and I have heard nothing in reply. I must have sent several dozen crash reports by now. And whilst I have been writing this comment 7.2 has crashed again!

    Some kind of statement/reply from Adobe would be very welcome. I am getting very fed up!

    Participant
    February 22, 2018

    I am having the same issue, sync freeze,and left to sync. It will crash after a few hours. I was using a Lacie external 2T 110mps speed. hard drive to store my files. I just ordered the Samsung T5,think the transfer speed is the issue.

    Inspiring
    February 22, 2018

    I'm having similar issues on a very high spec windows machine. Performance is atrocious, so much for the hype surrounding the update. Issues include; very slow library update when moving through catalogue folders, switching to develop module does absolutely nothing, edits in photoshop lost (or rather not added to the library), export doesn't run.

    My catalgue exists on an external drive as well, so perhaps that's a common theme.

    Participant
    February 21, 2018

    Forgot to mention - I use fully loaded iMac.  It's not a hardware problem.

    Participant
    February 21, 2018

    Switched to Lightroom 2015, saving everything as dmg so I can import easily and today uninstalled 7.2 and installed 7.1 again which seems to be working, but still seems sluggish compared to the 2015 version in uploading.

    Disappointed that Adobe have not made an announcement or a rapid bug fix.  Some of the comments from folk on the forums did not sound good from the response in getting through to support then not helpful.  Thank goodness I don't rely on 7.2 for a living!

    The only way it seems is to go back to 7.1 and forget the new tools and speed hype if you have a large catalog.

    Participant
    February 21, 2018

    So far 7.2 has been an unmitigated disaster.  Slow as hell.  Took two days to optimize.  Import hardly works.  When launched it takes forever to load and even longer to see the (local) disk.  This is the worst update to a product that I have encountered.  Thank god for Capture One, but my main catalog is on lightroom.  I hope Adobe fixes this embarrassing release without delay.

    PPhotography808
    Known Participant
    February 21, 2018

    This is my journey with 7.2 to getting it roughly 97% operational.

    Mac Pro (2013), 3.5 GHz 6-core, 32GB ram, 2 AMD FirePro D700 6GB Vram, GPU enabled.

    Initial 7.1 setup: catalog file on external USB 3 hard drive.

    Did the upgrade the first day 7.2 was released. Launched the app and NOTHING. Just sat there and every mouse movement resulted in the spinning wheel of death. Gave up and reinstalled 7.1 so I could finished up some jobs. Even thought the folders on the external drives were "visible" in 7.2, they were all grayed out.

    The weekend I remembered that having my Capture One Pro session file worked better in my home/pictures directory, so I made a Lightroom folder and moved the catalog file from the external drive to new folder in Pictures. Upgraded to 7.2 again and this time noticed folders on external drives were visible but I still couldn't really access anything in the folder. I run System Monitor and noted significant CPU activity with Lightroom Classic CC. So I decided to just let it sit and see what happened. About an hour later I checked and for the most part things were working but there was still significant CPU activity with the app. Note that LR 7.2 did not indicate any background activities in progress at the time. Got up the next morning and noted that LR 7.2 had been building previews in the new directory, hence all the activity.

    Tested out the new features and for the most part things are faster. Exported 953 Canon 1Dx Mark II raw files converted to 1250x1250 jpegs. Took about 14 minutes.

    Why 97%? Today was the first day I got to try file import. When I first clicked Import, saw the message the files were being copied and transferred. HOWEVER, I had not yet selected the source location. I stopped the process (not the app), and clicked import again. Import module launched and I was able to import the files. Didn't not the time it took. Took about 3 minutes to export the files tho.

    Bottomline, unlike previous updates (for me anyway), I was not able to update to 7.2 and immediately resume normal ops. My personal observation, LR 7.2 is not friendly to the catalog file being located on an external or network drive.  Everything "seems" to be working fine now, exporting to PS and back, exporting to external drives, editing files, etc. Had the hiccup with import today. Really long for those days when things WORKED the first time

    Participating Frequently
    February 21, 2018

    Mr. 97%, you're doomed. You had your good day. That's all you get.

    On Feb 21, 2018 12:16 AM, "PPhotography808" <forums_noreply@adobe.com>

    PPhotography808
    Known Participant
    February 21, 2018

    LOL

    kevinc6582075
    Participant
    February 21, 2018

    I couldn't take another minute of 7.2 after trying to deal with its unresponsiveness and inexplicable behavior for several days.  Soooo glad to be back on version 7.1.

    Participant
    February 20, 2018

    Same issues for me...

    iMac i7 32GB RAM 500GB SSD High Sierra. Catalog on separate external 500GB SSD.

    When I upgraded initially it was fine. Whilst creating a subfolder and moving some files it ground to a virtual halt and after that point was basically unusable. After many reboots, reset PRAM, anything else I could think of I downgraded back to 7.1 and all was fine.

    Since retried the upgrade and the same unusable system so back to 7.1 again!

    First time I've had an issue like this, user of LR since version 4. Rather worrying as I'll need to upgrade at some point (or be forced to switch to another program).