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coracle77
Participant
February 15, 2018
Answered

Lightroom Classic 7.2 Issues?

  • February 15, 2018
  • 29 replies
  • 9605 views

Is anyone else having performance issues after installing version 7.2?  Since I've updated on my Mac, I'm seeing significant slow-downs, functions not working (requiring relaunch), etc.  Any suggestions?

      Correct answer jimt249

      If anyone is still having problems with this issue I found this solution in Adobe help. It works fine, but it would be helpful if they informed people when updating that this might be an issue.

      Issues after updating to Lightroom Classic CC 7.2

      29 replies

      Show previous replies
      ha1972
      ha1972
      Participating Frequently
      February 19, 2018

      Same issues here on MBP with High Sierra - crashes during export- & printing-process, quit/shut-down procedure takes minutes!!

      Downgrade to 7.1 - everything works fine.

      B
      Bad Weatherford
      Participating Frequently
      February 19, 2018

      I was happy as a clam using 5.4, but since upgrading to 6, it's been

      nothing but a pain. 6 is supposed to be perfect for 64 bit systems, but

      it's beyond terrible. I want 5.4 back.

      H
      HappyShotz
      Participant
      February 19, 2018

      I've started experiencing the same issues; 8 crashes yesterday (Sunday) and one already today after only being open for 5 minutes.  Crash reports generated and sent each time. I can't get anything done!! 

      B
      Bad Weatherford
      Participating Frequently
      February 16, 2018

      I'm totally frustrated with Adobe Lightroom's performance. I can't get any work done. Class action lawsuit could help. Lightroom performance was less than stellar before the "upgrade", now it's just dismal. I hate using Lightroom now, but it's all I have.

        E
        ExFangman
        Participant
        February 16, 2018

        Like many others, I am regretting updating to Classis CC.  My main problem is uploading files as usually the first attempt just hangs and even when uploading from a file or card it seems to take so much longer than there previous version.  Like others often when quitting i am forced into force quitting.  I still have the 2015 version and am seriously considering going back to that.  iMac 27in running high Sierra,  I use Lightroom to run charity photo booths and rapid uploading is essential.  Did i see that this was supposed to have had a speed increase?   So far I have not seen any comment from Adobe, but fingers crossed for bug fixes soon.

        B
        BaturinDenis
        Participant
        February 16, 2018

        7.2 the most buggy version

        stopped syncing to the cloud

        preview does not show

        moved back to 7.1

        macbook pro 2017 15

        i7-2,9 16g

        H
        hansv14851564
        Participant
        February 16, 2018

        same problems om mac pro high sierra. with and without GPU support

        LR 7.2 hardly responding to any request. What i see is that metadata of a selected picture does not load, this seems to hold down other activities like switching to develop mode, exporting or engaging external editors. Cannot shutdown LR 7.2 (wheel keeps spinning). need Force Quit.

        reverted back to 7.1 , all problems solved.

          Waxilium
          Waxilium
          Inspiring
          February 16, 2018

          Same here.
          After updating, lightroom behaves oddly.

          • Import:
            • 1:1 Preview rendering won´t work! After copying the files it still stays on 1% creating 1:1 Previews, no progress, even after 10 min. And we are talking about 10 36mpix files.
          • Library-modul:
            • to mark pictures with flags, color labels and stars take nearly 20 Sek to show
          • Develop-Module:
            • Export-dialog takes at least 30 Sec. to show.
            • Exporting to Photoshop lets photoshop crash. After restarting Photoshop it says that there is something wrong with the graphic driver (wich hasn´t changed). After clicking graphic acceleration on again (Photoshop) it works again.
            • Exporting to other programs (NIK, Topaz) takes a lot more time and sometimes crashed the application.

          After this brief view of the newest update. I won´t update my main machine. This is a BIG disappointment!

          My machines run on Windows, least 16gb ram and all Catalogfiles and working files are placed on SSD´s. 4GB Graphic cards.

          Waxilium
          Waxilium
          Inspiring
          February 16, 2018

          Update:

          After resetting the lightroom preferences, the issue with the 1:1 previews on import is gone.

          culling is back to normal.

          lightroom export to photoshop still results in a photoshop-crash, but only when photoshop isn´t running, and had to start fresh.

          If photoshop is running everything is normal, and lightroom transfers the picture to photoshop as usual.

          Exporting to other programms (plugins) seems to work proper.

          If i have time left i will install cc clean again and give notice how that went.

          As far as it concerns me, my thinkpad works fine, the update there went smooth.

          My stationary windows machine is the one that has the problems (wich a few less since resetting the preferences).

          My main stationary workstation is staying at 7.1 since i am assured that it will work like it should.

          greetings from austria, thanks for the help!

          brianh40180881
          brianh40180881
          Participant
          February 16, 2018

          I'm having tons of problems with this release, which I have never seen before.  It hangs, menus fly out without invoking them, it looses files edited in Photoshop, and the catalog backup hangs.  Definitely something gravely wrong.

            Rob_Cullen
            Community Expert
            Rob_CullenCommunity Expert
            Community Expert
            February 16, 2018

            To both posters- I have updated LR-Classic7.2  (& Photoshop, Bridge, ACR) on my Windows Desktop and Dell XPS13 laptop.  Both systems are running LR fast and well with no problems (yet found )

            First try a reset of the Preferences file. Resetting Preferences in Lightroom CC/6

            and from my past experiences with problems I can also suggest the following-

            1) Backup your Catalog and Photo files to a secure location.

            2) Use the CC Desktop App to Un-install  Lightroom (and Photoshop)

            3) Download and run the Adobe Creative Cloud Cleaner Tool to remove all Adobe 'stuff'.

            Use the Creative Cloud Cleaner Tool to solve installation problems

            4) Open the CC Desktop App and Install Lightroom (& Photoshop)

            All this sounds drastic, and it does take time and effort, but a clean fresh install can fix many problems.

            Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
              C
              coracle77Author
              Participant
              February 17, 2018

              Thanks, I'm on a Mac (High Sierra) and not sure the steps you describe apply in this environment, but I will look into whenever I get a few minutes and see what the results are. 

              In the interim, I've reverted to 7.1 and have no issues.  It would be nice if Adobe would weigh in on this and if these types of steps were necessary, either include them in documentation associated with an update, or simply script the update to address issues like this.

              Seems like I'm not the only one experiencing issues and I'm moderately tech savvy, so I don't believe this is simply a PICNIC issue. 

              C
              coracle77Author
              Participant
              February 15, 2018

              Additional info:  Filtering or flagging takes an extended amount of time... images will disappear for up to 30 seconds before coming back filtered, color coding slow, sync to LR Mobile showing intermittent issues, context menus grayed out for minutes.  I had zero issues with the previous version.

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