Lightroom Classic CC freezes when accessing any drop down meny

Forum|Forum|3 years ago
December 19, 2022
5 replies
252 views

In Lightroom, whenever I pull down a drop down menu - for example, by clicking on "File" or by right-clicking on a photo - LrC completely freezes. I can not exit the program. The only solution is to hold on the power button long enough for the computer to restart. When reopening LrC, if I repeat this, the computer will freeze once more and I have to reboot it again.

I am using Lightroom Classic CC on a Dell Inspiron 7306 2-in-1 laptop running Windows 11. Both LrC and Windows have been updated to their latest versions. All the drivers on my computer are also up to date.

I have tried uninstalling and reinstalling LrC. I do not believe a corrupted preference file or the GPU is responsible for this. Please view these two discussions:

https://community.adobe.com/t5/lightroom-classic-discussions/menu-freeze/td-p/12810878

https://community.adobe.com/t5/lightroom-classic-discussions/i-cannot-access-any-drop-down-menu-options/m-p/12657164

I am pretty sure a faulty driver is at work, as it seems to be the case in the discussions above reporting a similar issue.

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

Windows

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oliverstwistphotography

Participant

Did you get an answer on this? I am experiencing the same exact issue and tried the solutions suggested but no resolution.

guillaumes78106044Author

Participant

Hi,

I also tried the suggested solutions, which did not solve the issue. I gave up and bought a MacBook Pro... I'm pretty sure a faulty driver is responsible for the issue but can't find which. If I hadn't bought a new computer, I would've saved everything important on my computer to an external hard drive and completely wipe the laptop clean. You can try that, there's just no guarantee it works and it's a pretty big hassle.