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Cherlynn29432765j9ia
Participant
April 16, 2023
Answered

Lightroom Classic crashed suddenly and unable to open

  • April 16, 2023
  • 7 replies
  • 1905 views
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Correct answer GoldingD

Before deleating the  metrics.json file, did you:

 

  1. Go on the web, bring up Adobe.com. Sign in if you are not already signed in.
  2. Select the Privacy tab. Turn off the option Desktop App Usage > Share Information On How I Use Adobe Desktop Apps.
  3. Restart your computer, thus insuring that LrC is not running in background for some reason.

7 replies

C
Cherlynn29432765j9iaAuthor
Participant
April 17, 2023

Tried again and managed to get it to work consistently now! 

 

Thank you all so much for your kind help (:

C
Cherlynn29432765j9iaAuthor
Participant
April 17, 2023

Managed to get it working once after following those steps! However once I closed Lightroom, i'm unable to get it to start again - back to the same crashing issue.

 

Tried to run through all the suggested steps again but doesn't seem to work anymore.

GoldingD
GoldingDCorrect answer
Legend
April 16, 2023

Before deleating the  metrics.json file, did you:

 

  1. Go on the web, bring up Adobe.com. Sign in if you are not already signed in.
  2. Select the Privacy tab. Turn off the option Desktop App Usage > Share Information On How I Use Adobe Desktop Apps.
  3. Restart your computer, thus insuring that LrC is not running in background for some reason.
C
Cherlynn29432765j9iaAuthor
Participant
April 16, 2023

Thank you so much for checking back.

 

I have tried the latest suggestion and it managed to open Lightroom for a split second before crashing again. After it crashed, the metrics.json file showed up again which I removed and tried resetting the Lightroom preferences once more but it still didn't work out for me. 

TheDigitalDog
TheDigitalDog
Inspiring
April 16, 2023

See the pinned (at top) reply from Rikk and try the fix suggested:

https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idi-p/13673512

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
daners1212
daners1212
Participating Frequently
September 18, 2024

I can't find any file named metrics.json on my computer. Has this file been moved or named something else in recent updates??

C
Cherlynn29432765j9iaAuthor
Participant
April 16, 2023
Please download the attached file to view this post
TheDigitalDog
TheDigitalDog
Inspiring
April 16, 2023

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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