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Kari283410300uct
Kari283410300uct
Participant
February 9, 2023
Question

Lightroom Classic crashes

  • February 9, 2023
  • 2 replies
  • 628 views

When I try to run Lightroom Classic it crashes and gives this prompt. Any advice?

This topic has been closed for replies.

2 replies

TheDigitalDog
TheDigitalDog
Inspiring
February 12, 2023

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes". 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Kari283410300uct
Kari283410300uctAuthor
Participant
February 12, 2023

I couldn't find folder user/karisilander/Library on my mac. It's missing and when i tried to create it, my mac says that somehow it already exists and cannot rename folder to Library. But i won't find it anywhere.

 

I tried also resetting Lightroom preferences, but got that second screenshot.  

Kari283410300uct
Kari283410300uctAuthor
Participant
February 12, 2023

I tried that "repair and continue", but didn't work.

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
February 9, 2023

Apple changed the security requirements in MacOS Monterey and later. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic if it isn't already listed. If it is listed, then just enable the checkbox. See also Quick Tips: How to give Full Disk Access to Lightroom Classic on macOS

 

-- Johan W. Elzenga
    Kari283410300uct
    Kari283410300uctAuthor
    Participant
    February 12, 2023

    Hi! Thanks for advice, but it didn't work. I gave "full disk access", but still doesn't open software. It's giving me same promt. 

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    February 12, 2023

    Go to the folder that is mentioned in the dialog (user/karisilander/Library/Application Support/Adobe/Lightroom) and check it. Maybe you have an alias or another type of file named 'Keyword Sets' in there. Even with full disk access Lightroom can't overwrite a file with a folder.

     

    -- Johan W. Elzenga
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