Lightroom Classic crashes on startup

Forum|Forum|3 years ago
June 15, 2022
5 replies
910 views

hi,

I have a MacBook Pro (Intel, 16" - 2019), OSX 12.4, Lightroom Classic 11.4.

When I start Lightroom Classic, a Dialog appears something like "... Photo Upload is performaing shitdown tasks ...." (I have a German version of Lightroom Classic - see screenshot) and then Lightroom disappears.

I uninstalled Lightroom and reinstalled the latest version.

Any ideas howto solve this problem?

Thanks

Charly

macOS

This topic has been closed for replies.

V

Venkatesh Penjuri

Adobe Employee

Does Lightroom Classic 11.3 work fine on your machine?

Also, do you see any 'Adobe Lightroom classic<time>.crash' file in the folder /Users/<username>/Library/Logs. ( ~/library/logs/DiagnosticReports ), if so, could you share the files with us?

Venkatesh PenjuriAdobe Lightroom Team

anotherCharlesAuthor

Participating Frequently

Hi Venkatesh Penjuri,

Sorry for my late answer. I had no access to my MacBook during the last weeks.

I found some dump files under

~/Library/Logs/Adobe/CrashPadDumps/Adobe Lightroom Classic/11.4 as well as an empty folder 11.4.1/[202206241800-b406ce4c]

I installed 11.3 => same result. It crashes immediately. Result is an empty folder in ~/Library/Logs/Adobe/CrashPadDumps/Adobe Lightroom Classic/11.3.1/[202204181225-f90ebff5]

Regards

Charly

Software Developer

johnrellis

Legend

Something changed in Mac OS 12.3.1, and many people are finding they need to grant LR Full Disk Access. See:
https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/m-p/12913413

Let us know whether that fixes the problem.

anotherCharlesAuthor

Participating Frequently

Thanks a lot for your answers.

Finally I solved the problem by

1. unintstalling Lightroom

2. removing the remaining Lightroom folder in Applications

3. Reinstalling Lightroom

It seems that LR crashes without any report due to an old plugin. Since I didn't know which plugin belongs to LR I removed the complete folder after uninstalling.